Wine.com Reviews 1,470

Great experience!
I was looking a gift for a relative and it was very easy to buy and schedule the delivery it. Very professional and friendly.

Horrible delivery service by Fedex..claiming that the office was closed....just lies.
No help from Wine customer service from India.

Great choice and service.

Coupon codes are a little deceptive... unable to use unless more than I wanted to spend. If I spent $75, I should have qualified for some sort of discount as a new member.

I used the corporate gifts section and spent about $3000 to send wines to our associates. There was an issue with my order I noticed maybe 20 minutes after our order was placed, so I reached out and spoke to general customer services, but they couldn't help me with the corporate portion. Fine. They took note of my issue and said someone would fix it and get back to me soon. No one reached back out. At all. I'm not even confident someone works in that division with such lack of communication. My order never got fixed and when I checked back into their portal, my wines were already sent without being updated. I will never use this company again. I'm extremely disappointed.

Simple, easy and fast delivery. Cheapest shipping cost too

Always outstanding customer service from Wine.Com. They have never disappointed me.

Easy to order. Great customer service.

I love being a steward and getting to send gifts without having to pay shipping each time! So many price options as well. Its great all the way around

I appreciated the reviews/ratings of the top wine connoisseurs. I would have given this 5-stars if: 1) there was more description of the wine itself, including the region, estate, and actual vintage that I was buying; 2) if I could have loaded my cart and assigned each item to a different recipient/address. Instead, I had to process each recipient one at a time. Could be my lack of understanding how to do this, but then again it could have been clearer on the site how to accomplish (e.g. a button or link "sending to a group with different addresses?" Finally, I noticed that pricing was somewhat dynamic--item listed for one price showed up in my checkout at a different price, usually +/- $10.

I was disappointed that my two orders over $160 did not qualify for $10 off. Free shipping would make buying easier

you did great on most of my orders. But on one of mine that was supposed to be delivered to a different address, I| received a note to pickup the package at a FedEx location.

Code didn't work and shipping has been a problem.

I flubbed the shipping address & wonderful folks at wine.com customer service changed it for me & it got to the recipient timely!
To be able to speak/chat with a real person is pretty rare these days. You’ve got a customer for life!

Great company. Great wines. Quick delivery!

I have never received good service from Wine.com. Every order seems to come with delivery issues, whether it’s delays, missed shipments, or incorrect information. Reaching customer service is consistently difficult, and when you finally do get through, the representatives are unable to resolve the problem or provide meaningful solutions. For a company positioning itself as a premium wine retailer, the lack of reliability and effective support is extremely disappointing.

Site is very user friendly. Shipping is much cheaper than other sites. Products all priced similarly.

Great selection, great prices, fast delivery. You can also choose your delivery date. I like the optional stewardship membership. I don't pay any shipping for a year.

Follow through on the delivery is excellent.

I have used your company for a couple of years and all gift recipients loved their baskets! It is also so easy to place an order! Thank you very much!