Numerous features have the app have stopped working.

I cannot select large amounts of text. I cannot add images to a blog post, as of this week. It is going downhill. FAST. I will be switching to new webhost. Avoid Wix at all costs. There is no customer service anymore.

Wix is an ideal service for creating and building a business without having such an extensive background in web design. I work in marketing, but thanks to Wix’s tools I’ve been able to get my company’s website up and running — functional, professional, and helping me attract clients that turn into sales.

Stay away from Wix.com⁠
It is a scam company because if you want to cancel your subscription, they indirectly make you provide various documents and information. Eventually, you realize that this process is endless.
They also tried to extract other personal info so just be careful. I willdefinitely pursue legal action against them

Wix claims that they can host a website that was created elsewhere. After I paid $174 they said"Unless you built the website with us, you cannot host it. I asked for a refund from a purchase that I made 10 minutes ago and the only options are: Is this a renewal or are you past the 14-day free trial" I am neither, I just made the purchase a few minutes ago so I can't get my money back and here is no phone number. the ChatBot isn't helpful, it just takes you to AI. AI help which is not helpful. Asking for a refund is pretty straight forward. Wix is asking for further details. This is pretty straight forward. I am not sure how much more detail I can provide. Can you just refund te $174 since you cant host my website without using you to create it since it is already created and I dont need a domain, I already have one?

I was a totally new user to Wix. I knew nothing about building my website. It is very easy to learn if you invest a bit of time. Wix has been very supportive with all the features and customer service it provides. I'm happy choosing Wix and recommend it to others for buiding and improving their websites.

Review Body:

PLEASE READ BEFORE SUBSCRIBING. After reading other reviews, I realize I am not alone—many users have shared nearly identical stories of unexpected charges.I am sharing this $432.00 lesson to help other consumers avoid a similar financial situation.

1. Unclear Account Status: The interface displayed a button saying "Enable automatic renewal". Based on this, I reasonably believed my subscription was currently OFF. Instead, I was hit with a massive $432.00 charge.

2. 500% Price Hike Without Active Consent: Wix increased my plan from $79.84 to $432.00—a 500% increase—without my explicit confirmation. A single notification sent to a rarely used mailbox is not enough for a transaction of this magnitude.

3. The "No Refund" Policy: I explained to support that I haven't used Wix for nearly a year and no longer need the service. However, I was still told that according to their Terms of Use, renewal charges are non-refundable. Despite the unclear interface and the huge price jump, they refused to offer any flexibility or a common-sense resolution.

I have officially filed reports with the U.S. FTC (Ref #201358914), BBB, and econsumer.gov. I am now pursuing a bank chargeback.

FINAL ADVICE: Check your settings carefully—their policy is designed to keep your money once it is taken, regardless of the circumstances.

Wix have resolved an issue I had with them. I really appreciate when companies do this because sometimes we don't receive emails informing us of change. Sometimes we think that an expired card won't lead to a subscription renewal. The team took it seriously and resolved the issue for me, and in an economically hard time I really appreciate the resolution made. Thank you WIX.

If you need customer service good luck!

I spent a week after they unauthorized my google workspace during the time period I had paid for through them trying to have them re-authorized it.

Its a pain to get the AI bot to allow you to speak with a human being, only for that human to be sending AI generated response's and being sent down the stereotypical customer support chain. Each time being told the next person will be able to help you out until you're 4 transfers deep, to then be sent to email customer support people.

If you get to the point where they communicate with you though email you will never talk with the same person and not one of them will actually read your messages. Literally spent 4 days sending basically the same email to their customer support because each new person didn't read the email sent or probably any of the notes on the ticket and just sent me the same copy paste questions that I had already answered.

I'll be moving my site from Wix as soon as I'm able.

*Edit* amazing how it takes a public review for this company to all of a sudden want to help. My issue ended with the wix team making it clear with no uncertain terms that I will not be getting customer support from them moving forward. and they want me to giver them personal information for what?? to continue not providing support. No thanks carry that 1 star you earned it!

I had a very disappointing experience with Wix.com. The platform never worked properly for our needs, and customer support was extremely unhelpful throughout the process. The worst part was the billing issue. We received an email indicating the renewal would be charged monthly, yet Wix charged us for the entire annual plan without proper authorization or clear communication. When we requested a refund due to the misleading billing and service issues, they refused to help. Very frustrating experience overall. I would not recommend Wix based on our experience.

have you ever thought, hmm, every thing is just bad about something... well wix brings that thought to reality, i don't know, with time they just make their platform more confusing, more limiting for people who aren't developers and more useless. the mobile responsiveness is something else, you try to change something here only to find something there has been affected.

I'm a web designer and almost all my work has been done with wix, from wix editor to wix harmony, nonsense. simple responsiveness is something to spend hours on without being able to fix.

i feel like cursing now, but i won't, i feel like throwing my pc on the floor right now but i won't, i wish i could rate this platform minus 1 zillion, but i can't, it's the most annoying thing i've ever seen after chatgpt.

i had to come back and edit this, honestly, i thought wix was wonderful too. I'm a web designer and i need my portfolio website looking nice and clean on desktop and mobile, but unfortunately wix can't do that simple thing. and thier ai, it's as useless as thier platform is.

Not straight forward and does not give refunds

Tried to set it not to autorenew and it autorenewed anyway at an even higher price tag. When I attempted to contact them the AI chatbot they force you to go to first was clearly designed to discourage getting any assistance. Had to research various ways to try to get a person and when I finally got people they said they "understood" why this was frustrating, but oh well, we have your money and there's nothing you can do about it. But here's how to reset it to not autorenew in two years. Predatory practices-- find another provider because this was one of the worst experiences I've had.

Update: Wix has dropped the same cut and paste response to me that they have to everyone else on here who shared their poor experiences with the company. In this cookie cutter response they claim that customer service is important to them "That’s why we've contacted you privately to learn more about the issues you are facing and see what we can do to help."

But here's the thing. They have not contacted me privately in response to this review. Instead of actually contacting me or attempting to rectify the problem, all they have done is posted a completely dishonest public response to try to make it seem like they are interested in customer service. And yet, based on the horrendous experience with this company it is somehow not a surprise to see them come on here and lie.

Support is very good in resolving issues. Building a website is very easy.

I was really excited about wix.com I thought it made my life easier and especially now with their AI capabilities. But, I've honestly had the worst experience with Wix. It was easy to design my website, I'll give them that. What might have taken me a month, took me days. But don't get me wrong, I still put in quite amount of time and effort. However, once you get into the internal workings of the the site, adding payment, doing text automations, SEO, etc. then it's gets super complicated and wix is not helpful. I had to purchase a business phone number through wix for my automations and they are not clear about how I'm supposed to word things. There are no tutorials, their ai doesn't know... You do things and wix algorithm gets flagged and the team doesn't even really know. It took 6 weeks for my phone number to get approved. Then after that, wix algorithm flags my site for offering pharmaceuticals, but they are so strict that anything that even hints at medical and it gets flagged. Fine, but they can't provide a guideline. So now my site is in review with wix team not really having a clear understanding. On top of that, now I see they have repeatedly charged me multiple times for the same things. premium plan, business phone number and now I have to get on to sort that out. it's been a huge waste of time and money. i don't recommend wix.com if you are in the health sector. As a functional nutritionist, you really cannot work with this company. I think it might be better for widgets.

Wix said it was easy to cancel.
Rubbish!
It’s impossible! What a con.
I feel like I have been ripped off!
I will cancel the service with them and I will NEVER EVER use them again!

I have been a customer since 2018. Recently they increased my subscription to three times the amount it had been when I last subscribed three years ago. I only noticed after the money came out of my account, and there is a no refund policy except on new subscriptions, so I am tied into it for three years. Believe me, I will be going elsewhere after that. So unethical.

Horrible. The website is slow and sluggish. Also does not perform simple requests. Hard to navigate as well.

Unauthorized charges 336 Euro: Auto‑renewing 01.02.2026 my plan at an increased price without notice is unacceptable.
Missed refund deadlines. Even their more generous help‑center articles cap refunds at 45 business days, yet I’m beyond the 45 + 20 = 65 business days mark promised in their email with no refund in sight. They provided only FAKE refund number: ARN 74987506031000614289222
06.05.2026 NO Refund and NO paid service = WIX is scummer. Can't wait until they are closed beaciuse AI do this cheaper and better. WIX lost this market.
Support responded promptly at first but failed to follow through. There has been no explanation for the delay and no evidence that the refund is being processed.
Overall Impression

Wix markets itself as a customer‑centric platform, but my experience shows otherwise. I was charged for a service I didn’t agree to, promised a refund within a specific timeframe, and then left waiting with no resolution. If a company can’t uphold its own policies or honor its promises, it doesn’t deserve your trust.

For anyone considering Wix, I recommend looking elsewhere. Until Wix proves it can respect customer consent and process refunds in a timely manner, its service remains untrustworthy.

I was forced to give the 1 star to write this review…otherwise I would have given none. Worst site to navigate. Worst site to reach anyone in customer service. This site is a joke…that isn’t funny. Please don’t use Wix. Find another.

I created a WIX site years ago but moved to another provider due to the sluggish designing performance. I tried again as it look like it offers the most amazing CRM but it is slow and sluggish when trying to drag and drop items. It is just SO frustrating that I will not be using it again!