Wondershare Reviews 

I got an email but it didn't mention the fact that they billed me for 2 accounts when I only had 1. No refund, of course. The email only told me how to cancel my account - and when I followed the instructions given, they were wrong! Apparently AI is the only "I" at Wondershare. WHAT A TERRIBLE COMPANY TO DEAL WITH!

Original Review: This company is TERRIBLE to deal with. Forget ever dealing with a human, everything is done by AI. They double billed me for over $50/mo for 2 months. When I caught it the 2nd month, I asked for a refund for the duplicate billing. They refused.

Amazing filters, amazing restoring images, and videos and love the merging of the videos in pretty fast it just that they always have. I think every year they have an upgrade update. I’ve been with them since Amazing filters, amazing restoring images, and videos and love the merging of the videos in pretty fast it just that they always have. I think every year they have a upgrader I’ve been with them since I think Wondershare 14 and now it’s at 17, but if you get the membership a discount,

I thought I was buying a 7-day free trial with atomic renewal with charge after 7 days unless cancel early.
The free trial was non for the plan but for an addition program which I didn’t even want. The description on the page was very misleading and deceive. During the purchase there was no recap of the costs.
Turned out I bought a plan didn’t even was the one I clicked on. I clicked on 6,66$ per months or 19,99$ per trimester. Inexplicably the charged me 67,08$. I tried to contact the customer service for explanation. They told me the plan has no free trial. I ask for refund and didn’t get any feedback. Very disappointed. This is a total scam!!!!

Back in 2023 I've purchased an app to MobileTrans - Phone Transfer, to use to transfer data from an old phone to an old phone.

The app never worked, and when I asked for a refund they tried to push me to do troubleshooting steps, which I did and still didn't work. They even directed me to check their FAQ for refund.

Regardless about the refund, at that time they advertised that is Refund guarantee no question asked. They lied to me.
I will will never recommend products from wondershare to no one!

After searching on Google I found another program, and I was able to have my data moved to my new phone, and BETTER it was FREE and open source!

I tried the 3 day trial of Wondershare Phone Dr. All I saw was redirects to the page that sells. Like an idiot I bought the software thinking I had a 3 day trial. Turns out that was a lie also. I thought I cancelled the order with a reason given that it did not work. They processed my payment with PayPal and it has not been refunded for 12 days. I tried calling them and got a message to go to the website but there is no way to cancel. I tried emailing and all I get are AI responses that don't really say anything.

Signed up for the 3 day free trial for whatsapp backup and restore. Low and behold i'm charged $7.19 on a rolling contract??? Which I did not sign up for!
Applied for a refund but its nonrefundable! Reason -'we regret to inform you that your case falls outside the refund scope because it belongs to personal reasons', like what does that even mean?
Contacted customer support to appeal but have been ignored.
So its a free trial but you have to pay for it, which you don't find out about until you sign up!!!

I will do like other reviewers have suggested and dispute this charge with my bank.
I would recommend staying clear of this company.

very bad, dont doing what they say...

Update - still nothing!! No customer support service reaching out.

I signed up for a free trial of Dr.Fone to transfer WhatsApp data and cancelled my subscription at the sam time as signing up and received my confirmation of cancellation, however I was still charged!

I have since tried to contact Wondershare support and followed up but have not received a response, and there is no clear way to speak to a human or resolve the issue directly, no clear email address/support.

This feels very misleading, as the free trial and cancellation process is not as transparent as expected.

I am now requesting a full refund and a proper response from customer support.

If this is not resolved, I will be raising the matter with my bank as a disputed transaction.

I would appreciate someone from Wondershare contacting me to resolve this promptly.

I purchased a lifetime plan for WonderPDF expecting permanent access to all basic features. The reality: even as a lifetime subscriber, simply saving a PDF downloaded from the internet — without any editing — adds a watermark to the document. A basic function like open and save is blocked to force purchase of newer paid versions.

On top of that, the company repeatedly pressures lifetime subscribers to "upgrade" their plan with new payments — which is, in practice, a unilateral contract change and an abusive practice under Brazilian consumer protection law (CDC, art. 51).

I uninstalled the software and switched to an alternative. Do not recommend.

UPDATE — Reply to Wondershare's response:

Wondershare's reply does not address the actual issue reported. My complaint was not about lacking access to future major versions — it was about a watermark being added when simply opening and saving a PDF downloaded from the internet, without any editing whatsoever. That is not a "future version feature"; it is a basic function expected even from free PDF readers.

The explanation about perpetual licenses would be acceptable if the purchased version actually worked for basic use. What is happening, in practice, is the intentional degradation of core functionality to force new purchases — a well-known commercial dark pattern.

For Brazilian consumers, this may constitute deceptive offering and product defect under arts. 18 and 35 of the CDC. I maintain my recommendation: do not purchase Wondershare products.

very good app. can get new ideas and makes you creative

Downloaded perpetual license software onto new computer. Download was problematic but I found workarounds. But now, even after signing in, I can't export without either watermarks or a paid upgrade (for software which I don't need). So instead I tried downloading an earlier version still (11) - this repeatedly crashed on opening. Tech support, either by phone or chat, is just a bot that goes round in circles and avoids the issue.

Edit - I did eventually manage to download this via a different route, and also having to download a patch which I had to research elsewhere. And had to restart the computer because it crashed first time. The software itself, assuming it's now stable, is good, at least for my relatively modest editing needs. But I stand by the point that it seems to be made difficult to download in order to make users pay again for the upgrade.

In summary, decent software but a nightmare to access. Upgraded from 1 star to 2.

Good product

Use this package for editing my videos for my YouTube channel, I don't use all the whistles and bells, just what I need per video, thankfully there is enough free item choices for low end use, fair price too, quick to set up and user friendly, so all good 👍

I do not like subscriptions and decided to purchase the perpetual license. Well, after purchasing the license, I noticed how incredibly limited this software is! No future updates? Virtually no free effects? And the website's description of its limitations and silly "credit system" is incredibly ambiguous, at best! I reached out to ask for a refund, and they denied it. I was honest about my perception of the limitations (after paying $80), and they said, "Oh, that's a personal reason." You're damn right it's a personal reason! And this is probably the only company I have ever purchased a product from that lacks the customer service to provide a refund to a customer that is not satisfied with the product. STEER CLEAR FROM THESE PEOPLE! There is better software out there for visual creation!!!!!!!

I would like to share a detailed account of my experience with Wondershare, as I believe it’s important for others to be aware before making a purchase.

From the beginning, I faced multiple issues with their software, which did not function properly as expected. Despite following the recommended steps and trying to resolve the problems on my end, the program consistently failed to deliver the promised performance. This caused significant inconvenience and wasted a considerable amount of my time.

I then contacted their customer support team to request assistance and a refund. Unfortunately, the process was extremely frustrating. My concerns were not handled seriously, and I did not receive a clear or satisfactory solution. Even more concerning, my refund request was not properly addressed.

What made the situation worse is that I was charged again without my consent. This unauthorized charge only added to my frustration and reinforced my disappointment with the company’s practices.

Based on my experience, I cannot recommend Wondershare. I strongly advise anyone considering their services to proceed with caution and carefully review all terms before making any payment.

I hope this message helps others avoid going through a similar situation.

Filmora is a solid video editor. I don't think I'll ever switch any any other platform. Other Wondershare products are great too.

I am made lot of videos about my music product by AI features of WonderShare Filmora on YouTube and now my music stuff went viral in social media like TikTok, YouTube, Facebook and Instagram that is equal to 251111 plays per month.

Update – June 2026

After posting my original review in April, Wondershare replied publicly asking for my details so they could “look into it”. I provided everything they requested, including the full set of log files they said they needed to investigate the crashes.

Since then, I’ve had no update, no follow‑up, and no acknowledgement. The software is still unusable, and the “lifetime” licence we paid for remains broken. Their public replies give the impression of helpfulness, but once you move back into private support, the communication stops completely.

To recap:

- The product only started crashing after their own update

- Support told us to buy the newest version instead of fixing it

- When challenged, they asked for logs

- Logs were sent, along with screen recordings of the issues

- We’ve been ghosted ever since, receiving just automated replies from their "AI assistant"

The contrast between their polished Trustpilot replies and the reality of their support is impossible to ignore. At this point, it feels less like customer service and more like a stalling tactic.

I’ll update this again if they ever actually resolve the issue but based on the last few months, I’m not holding my breath.

We paid for the one‑off “Lifetime” licence for PDF Element on PC for two users. Everything worked perfectly until the latest update, when our version suddenly began crashing every time we tried to use it.

We contacted Wondershare support multiple times. Their “solution”?
Buy the newest version.

When we explained repeatedly that we don’t want a new version, we just want the lifetime product we already paid for to function, we were ignored. No fix, no workaround, no acknowledgement of the issue. Just pressure to pay again.

A “lifetime” licence that stops working the moment a new version comes out is not a lifetime licence. It’s upselling disguised as support.

Avoid at all costs.

I downloaded the mobileTrans app to transfer sone data from my android phone to my new iphone based on the link saying "try for free." Once it was installed on my PC, I needed to purchase the product to even see if it would do what I wanted. I bought the subscription and attempted to do my transfer.
It would not transfer the data I needed transferred.

I called support, but they only offer "AI" support. There is NO WAY to talk to a live person, or to on-line chat with a live person.
AI said I would need to send screenshots, log files and other documentation so their technicians could troubleshoot, and only if they could not resolve my issue would I receive a refund.
In my opinion, that is an extremely misleading way to do business.

UPDATE: Wondershare contacted me by email. They asked for screenshots and log files. I explained that there were no screenshots or log files because I was not able to even attempt the file transfer from phone to phone.
They responded to my email informing me that they would be refunding my purchase price. I have verified that the refund is in process on my credit card.
Wondershare did step up and provide good customer service and I am satisfied with the result of this interaction.