Love the software. I bought it about a decade ago. Better pricing for what you get compared to Adobe. However, AI integration has made it heavier, and paywalls have been introduced (even after purchas... See more
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The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
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There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes th... See more
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Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
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Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.4
Average
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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AVOID - they disable older versions to push upgrades
Update – June 2026
After posting my original review in April, Wondershare replied publicly asking for my details so they could “look into it”. I provided everything they requested, including the full set of log files they said they needed to investigate the crashes.
Since then, I’ve had no update, no follow‑up, and no acknowledgement. The software is still unusable, and the “lifetime” licence we paid for remains broken. Their public replies give the impression of helpfulness, but once you move back into private support, the communication stops completely.
To recap:
- The product only started crashing after their own update
- Support told us to buy the newest version instead of fixing it
- When challenged, they asked for logs
- Logs were sent, along with screen recordings of the issues
- We’ve been ghosted ever since, receiving just automated replies from their "AI assistant"
The contrast between their polished Trustpilot replies and the reality of their support is impossible to ignore. At this point, it feels less like customer service and more like a stalling tactic.
I’ll update this again if they ever actually resolve the issue but based on the last few months, I’m not holding my breath.
We paid for the one‑off “Lifetime” licence for PDF Element on PC for two users. Everything worked perfectly until the latest update, when our version suddenly began crashing every time we tried to use it.
We contacted Wondershare support multiple times. Their “solution”?
Buy the newest version.
When we explained repeatedly that we don’t want a new version, we just want the lifetime product we already paid for to function, we were ignored. No fix, no workaround, no acknowledgement of the issue. Just pressure to pay again.
A “lifetime” licence that stops working the moment a new version comes out is not a lifetime licence. It’s upselling disguised as support.
Avoid at all costs.
24 April 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must be that the version you purchased is now crashing and affecting your normal use. We sincerely apologize for the inconvenience this has caused.
Regarding the license, we’d like to clarify that if you purchased a perpetual license, it grants you ongoing access to the specific version you purchased, including updates within that version. However, it does not include access to future major versions. That said, your purchased version should still function properly.
We understand how this situation may have caused disappointment, and we’d really like to look into this further for you. Could you please share the email address associated with your purchase or your order details? With that information, we can locate your case and follow up to help resolve the issue.
Thank you for bringing this to our attention.
No live support at all UPDATED
I downloaded the mobileTrans app to transfer sone data from my android phone to my new iphone based on the link saying "try for free." Once it was installed on my PC, I needed to purchase the product to even see if it would do what I wanted. I bought the subscription and attempted to do my transfer.
It would not transfer the data I needed transferred.
I called support, but they only offer "AI" support. There is NO WAY to talk to a live person, or to on-line chat with a live person.
AI said I would need to send screenshots, log files and other documentation so their technicians could troubleshoot, and only if they could not resolve my issue would I receive a refund.
In my opinion, that is an extremely misleading way to do business.
UPDATE: Wondershare contacted me by email. They asked for screenshots and log files. I explained that there were no screenshots or log files because I was not able to even attempt the file transfer from phone to phone.
They responded to my email informing me that they would be refunding my purchase price. I have verified that the refund is in process on my credit card.
Wondershare did step up and provide good customer service and I am satisfied with the result of this interaction.
20 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear that the product did not meet your expectations, especially when it was unable to transfer the data you needed. We understand how frustrating this must be after purchasing and attempting to use the software.
We also regret that your experience with support did not provide the assistance you were expecting.
We would like to have your case reviewed with priority, including the transfer issue, your usage experience, and your refund request, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
misleading advertising.
1 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for your feedback.
We’re sorry to hear that your experience gave you this impression. Transparency is very important to us, and we appreciate you bringing this to our attention.
Your feedback will be shared with our team as we continue to improve.
I'm done
And, no more free app... Y'all are a futur dead modding greedy platform...
And all of that after 4 years of use Bro, C'mon!!!!
21 April 2026
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that your experience has led to this decision, especially after using the app for several years. We understand how changes can feel frustrating.
Your feedback is important to us and will be shared with our team as we continue working to improve the experience.
I like Filmora sofware…
The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the past re subscriptions and perpetual licences, but they did listen to their users. The Filmora software is worth trialling if you want a solid editing software.
21 April 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Really great video editing software
Really great video editing software. Loads of tools and easy to use. Definitely worth a look for anyone wanting to edit videos etc.
21 April 2025
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Terrible
Terrible. I purchased a perpetual license for a previous version of the program a few years ago. After upgrading to two versions, the license was canceled. There's no way to complain to any competent authority because the company isn't registered in my country. NEVER PURCHASE THIS VERSION. When I renewed the annual license I've been using since losing the perpetual license a few years ago, the program updated and is forcing users of previous versions to migrate to the latest version. Since I only renewed for an annual period 4 months ago, it doesn't make sense to pay again just because they decided not to support the previous version anymore (I contracted for 1 year!). This is a treacherous Chinese company; I do not recommend them.
18 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the concerns regarding your perpetual license and the changes you experienced after upgrading versions. We understand how frustrating it can be when expectations around license validity and version usage are not aligned, especially during an active subscription period.
We also regret that your previous attempts to resolve this did not provide a satisfactory outcome.
We take licensing and subscription concerns seriously. Your case will be reviewed with priority, including your license history, upgrade path, and subscription period, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to submit another request. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
Deceptive "Subscription Trap" - Avoid Wondershare
I am writing this to warn others about the predatory and deceptive billing practices used by this company. They employ what is commonly known as a "subscription trap".
The Illusion of a One-Time PurchaseWhen you sign up, the interface makes it appear as though you are making a single, one-time purchase for a specific task.
Instead, they hide the fact that they are enrolling you in a high-cost, recurring monthly subscription.
In my case, I was billed CHF 70.23 every single month without my explicit consent or clear understanding that an "auto-renewal" was active.
Deceptive Default SettingsThe most frustrating part is that the automatic renewal is the default setting.
This is fundamentally wrong. By law and ethical business standards, a subscription should be an optional opt-in, not a hidden requirement that the user must proactively hunt down to cancel.
Total Lack of TransparencyNo Notifications: Despite their claims that reminders are sent 15 days in advance, I received zero billing communications or renewal notices between October 2025 and April 2026.Hostile Refund Policy: When you catch the unauthorized charges, they hide behind a "7-day policy" and "system limitations" to refuse your money back, even if their logs prove you have zero software activity.Inertia Selling: They continue to charge for a service that was never accessed or requested, which constitutes unjust enrichment.I have had to involve my bank for a fraud/chargeback dispute and report them to the State Secretariat for Economic Affairs (SECO).
Do not trust this service unless you want to be trapped in an endless loop of unauthorized charges.
Unless you want to spend months fighting for your money back from a company that ignores consumer protection laws, stay far away.
1 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share your detailed experience.
We’re very sorry to hear about your concerns regarding the subscription setup, recurring charges, and the lack of clarity around billing and notifications. We understand how serious and frustrating this situation must feel, especially when the charges were not expected.
We also regret that your previous support experience and refund request did not provide the clarity or resolution you were seeking.
We take concerns related to billing transparency and subscription management very seriously. Your case will be reviewed with priority, including subscription activation, auto-renewal settings, billing records, and notification history, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to submit another request. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
not worth it
I really never used this product and thought I had cancelled at least two times only to be charged again, and have to cancel again. I can't vouch for the software but the company itself feels like a total scam. I would never purchase a product from them again. My requests for refunds have garnered zero response.
6 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the repeated charges and the difficulty you experienced when trying to cancel your subscription. We understand how frustrating it can be, especially when your refund requests did not receive a response.
We take your concerns seriously and would like to have your case reviewed with priority, including your subscription status, cancellation attempts, billing records, and refund requests, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
They made video making easy
They made video making easy. It is fun and I love all the things that I can use to make my video more enjoyable.
19 April 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Return Policy a Joke
Like many of the reviews, their 7 day return policy is a joke. I tried talking with support after only trying it for 12 hrs and realized its not gonna work.
For those at wondershare needing more details.
Order ST1890617586099826749
Like I said, I contacted support explained the situation and was told you should have done a better job read our refund policy. It states in big bold letters if your not happy after 7 days we will return your money. I responded within 12 hrs.
And their whole autorenewal after a year. Thank god I read others having that issue and found how to completely discontinue the account. Can't tell you how mad I would have been in a years time to get billed again for their service.
The product didn't work for me and within 12 hrs told you so, please return my funds.
After more emails back and forth Wondershare has done the right thing and done a complete refund. Their integrity is still in tack and I will have no issue referring them to others in the future. Thank you
11 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for contacting Wondershare Customer Care. We are sorry to hear that you are having issues. We are happy to help you solve them.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible. Wish you all the best
Scamsite Filmora
This feels like a straight-up scam. My subscription showed as expired and inactive in my account, yet I still received an email saying it would auto-renew. There was no proper cancel option in the dashboard, only “update payment method,” which is clearly misleading. The subscription was still active in the background and linked to PayPal; they could charge me again even after everything looked like it had ended.
I had to go into PayPal myself and cancel autopay just to stop them from charging me. Their customer support is a complete joke; it’s just AI responses with no real help or clear answers. The whole system is sketchy. Be careful with this scamsite
18 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the confusion regarding your subscription status and the concerns around auto-renewal. We understand how frustrating and concerning it can be when the account information does not appear clear or consistent.
We also regret that your experience with customer support did not meet your expectations.
We would like to have your case reviewed with priority, including your subscription status, billing setup, and account details, to better understand what happened and ensure everything is correctly handled.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
Refuse to honour money back guarantee.
Recoverit did not work for my family member and Wondershare refuse to honour their 30 day money back guarantee. Their guarantee is a scam. Don't believe it.
18 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear that the product did not work as expected and that your refund request did not meet your expectations. We understand how frustrating this situation can be.
We take your concerns seriously and would like to have your case reviewed with priority, including the reported issue and your refund request, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
Avoid Wondershare at All Costs
I was set to pay for their product so I opened my paypal page to review and pay for item, but the Wondershare website stopped the process to review payment on PayPal and charged me straight away without me reviewing my payment details properly, Avoid this company at all costs. Plus their 30 day money back guarantee is not real, just another ploy to use their products. Read other reviews before using this company before you think about buying their products.
16 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about your concerns regarding the payment process and the unexpected charge before you were able to fully review the details. We understand how concerning this situation can feel.
We also regret that your experience with the refund request did not meet your expectations.
We would like to have your case reviewed with priority, including the payment process, transaction details, and your refund request, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Avoid. Scam.
Avoid this is a scam. I cancelled my 3-day trial before it ended but was still charged. The software didn’t work and made no difference to my phone. Refund was refused despite clear cancellation. Very frustrating and poor customer service.
13 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the situation regarding your trial cancellation and the unexpected charge, as well as the product not working as expected for your needs. We understand how frustrating this must be.
We take your concerns seriously and would like to have your case reviewed with priority, including the trial period, cancellation timing, billing details, and your refund request, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
Be very careful with Wondershare…
Be very careful with Wondershare Filmora.
I paid about £48 for the basic Windows version because it appeared to be a fair annual price for a usable product. I then found myself being steered towards extra services at about £21 a month for 12 months. That turns a modest purchase into something far more expensive. My complaint was not “I changed my mind”. It was that the sales process felt misleading. If the cheaper product is mainly there to drive people into costly add-ons, that should be made much clearer before purchase. I cancelled and requested refunds. Wondershare rejected them with a standard response citing its refund policy and failed to address the real point. Follow-up emails were ignored.
Poor customer experience and a refund process that felt designed to deflect rather than resolve. The most amusing part is they then try to get me to resign by offering a 20% discount.
30 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share your detailed feedback.
We’re sorry to hear that your experience with the purchase and subsequent services did not meet your expectations. We understand how frustrating it can feel when pricing structure and additional features are not as clear as expected during the process.
We also regret that your refund request and follow-up communication did not provide the clarity or support you were looking for.
We would like to have your case reviewed with priority, including the purchase flow, subscription details, and your refund request, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to repeat the process. If any additional details are needed, our team will contact you directly.
We appreciate your feedback and take your concerns seriously.
Impossible to get a refund - No customer support at all!
I am writing this because I have no other way to reach Wondershare. I purchased a product by mistake and found the interface extremely difficult to use. I immediately tried to request a refund, but their website is a complete maze designed to block customers from getting help.
I have tried submitting a request (Order ID: CO1879854522065104913), stating that the interface is too complicated and I no longer need the product, but there has been NO response from a real person.
It is unacceptable to take a customer's money and then hide behind an automated bot. If Wondershare is a legitimate company, process my refund immediately. I will not stop until this is resolved, and I will be contacting my bank for a chargeback if this continues.
Order ID: CO1879854522065104913
15 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience and for providing your order details.
We’re very sorry to hear about the difficulty you’ve encountered when trying to request a refund and reach our support team. We understand how frustrating this must be, especially when you are trying to resolve the issue promptly.
We have noted your order (CO1879854522065104913) and will have your case reviewed with priority, including your refund request and previous contact attempts, to ensure it is properly handled.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to submit another request. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention and will do our best to assist you as quickly as possible.
Great for post editing with the drone…
Great for post editing with the drone footage. Like all the different extensions offered. East and great for beginners. Good price foe what you’re get. Ty
14 March 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Great product
12 April 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
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