Quite expensive, but overall satisfied with what they offer. If you purchase the base plan, there isn't much you can do with customization, and most of the features require upgrades, which is a bit a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Trying to work within one of your themes has been a steep uphill learning process. I wish your interface and UX was easier to understand and faster to figure out. Your helpful support videos were defi... See more
Company replied
Nick was incredibly knowledgeable, patient and easy to understand. His follow up videos were very helpful and made it easy for me to work on my website on my own schedule. I am closer to launching my... See more
Company replied
Great! I've ditched elementor and using Gutenburg alone. So much simpler. The addition of 'Claude" ai assistant has taken things up a notch as well. If you have a wordpress self hosted site do yoursel... See more
Company replied
Company details
- Web hosting company
- Business-to-Business service
- Ecommerce solution provider
- Software company
- Software Vendor
- Website designer
About WordPress.com
Written by the company
Powering everything from personal blogs to billion-dollar company websites, WordPress.com is the all-in-one platform designed for success.
Where others cut corners with off-the-shelf solutions, we're built from the code to the metal to make WordPress sing — with 20+ years of expertise behind us. We offer lightning-fast, fully managed hosting, so you can focus on your business, not technical headaches.
Why WordPress.com?
- Endless possibilities: Whatever you’re building, we’ve got you covered — from personal blogs to online stores, portfolios to professional service sites, and more.
- Unmetered traffic: No bandwidth limits or visitor caps, so your success never comes with surprise overage fees.
- Built for WordPress from the ground up: Custom 28+ location CDN, burst scaling, automated data center failover, and 99.999% uptime.
- Fully managed hosting: No technical skills necessary — we handle hosting, security updates, daily backups, and maintenance automatically.
- Unbeatable security: Sleep easy with 24/7 security monitoring, malware scanning and removal, DDoS and WAF protection.
- Developer-friendly tools: Staging sites, GitHub deployment, SFTP/SSH, WP-CLI, and direct wp-admin access.
- 24/7 support: Round-the-clock assistance from the WordPress experts.
Whatever you’re building, with WordPress.com you get everything you'll ever need to build and grow your site — all in one place.
Written by the company
Contact info
United States
- www.wordpress.com
3.6
Average
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID!!!!
1. Support is not even humans!
2. Even if you manage to get a ticket, your emails are not read and you receive automated answers.
3. If you try with multiple answers, you will get instructions that do not correspond to their interface.
4. Google Site kit is not supported for sites hosted by Wordpress.com !!!!!!
5. After each Wordpress installation, you are forced to use their pluggins and you cannot deactivate them!
13 November 2025
Unprompted review
Reply from WordPress.com
Hi there,
It sounds like you've had a truly frustrating experience trying to get support, and I want to make sure we look into this.
I can assure you that we are real humans here, and we genuinely want to help resolve these issues. We weren't able to locate an account or website based on this review, and we definitely want to check the history and see what happened.
Sometimes, confusion can arise because there are two versions of WordPress: the software from WordPress.org and our hosting service, WordPress.com. They have different interfaces, support options, and plugin rules, which might explain the difficulties you described with the interface and Google Site Kit.
To get this sorted out, could you please email our team directly at help@wordpress.com? If you include your website address (domain) in that email, we can find your account and investigate these specific concerns properly.
We look forward to hearing from you so we can help get things back on track.
The WordPress.com Team
Amazing Team at WordPress!
I needed some major display changes to my site, and the tech I dealt with was amazing. Helped me with the changes quickly and easily.
13 November 2025
Unprompted review
Reply from WordPress.com
Hi Pam,
Thank you so much for taking the time to share this wonderful feedback!
We are absolutely thrilled to hear that you had such an amazing experience with our team. It's fantastic that we could help you get those display changes sorted out quickly and easily.
We really appreciate your kind words. We're so happy to have you building with WordPress.com.
Best regards,
The WordPress.com Team
Good but not great.
I like the site but I think it isn't real friendly to the tech challenged like me. Could be easier to use without all the internet specific nomenclature.
12 November 2025
Reply from WordPress.com
Hi Stan,
Thank you for your feedback. We understand that WordPress can have a bit of a learning curve. The good news is that once you get comfortable with it, the skills you learn can be used on any WordPress site, even on different hosts. That is one of the benefits of working with an open-source and non-proprietary platform.
We know it is not always easy, and we are continually working with our developers to make things simpler in the long term. If you would like some extra guidance, we also offer free video courses that can help you get more familiar with the platform: https://wordpress.com/support/courses/
Best regards,
The WordPress.com Team
Hassle-free updates for plugins and…
Hassle-free updates for plugins and themes.
11 November 2025
Unprompted review
Reply from WordPress.com
Hi Lance,
Thank you for your feedback. With our platform, you don't have to worry about updates to security, plugins, or themes, as we handle it automatically.
Thank you for choosing WordPress.com!
Best regards,
The WordPress.com Team
Not helpful in pointing my new WordPress website to Network Solutions
My colleague created a new company website for me using Wordpress and I'm trying to point it to Network Solutions. I have a premium (paid) account with Wordpress and I've only gotten a bot to respond to the fact that this isn't working correctly. The bot told me to change the A records and gave me the values to use. It's been >72 hours and my new website is not showing up. I texted again and got a "Happiness Engineer". They don't seem to know what they're doing. They did get back to me numerous times, but after saddling me with a bot (after my paying for "premium" service), it wasn't until I told them I would be reporting on them at Trustpilot that I received multiple emails from "Sanjeev", who finally told me that I needed to add a CNAME record in addition to the A records. This took 4 days and me reviewing how to add a CNAME record (I was familiar with the other record types). Not changing my review despite the site finally working. Still very disappointed in the experience.
9 November 2025
Unprompted review
Reply from WordPress.com
Hi there,
I can see you've been working on pointing your domain to Network Solutions and running into issues even after updating the A records. I know it's frustrating when things don't resolve as expected, especially after waiting over 72 hours.
To move this forward quickly, I need a bit more information from you. Could you share the domain name you're working with and the email address associated with your WordPress.com account? I've reached out to you to request that information, so please look for that TrustPilot request and respond to it - and we can move further along.
Looking forward to hearing from you soon, and thank you for your time.
Best regards,
The WordPress.com Team
My Honest Review: Why I Chose WordPress Over Every “Easy” Website Builder
The learning curve can be steep. I actually gave up three times before finally completing my own site. But once you get the hang of it, WordPress becomes unbeatable.
The best part is that almost every professional web developer uses it. Once you have your site set up, you can easily hand it off to a developer to refine or scale it without starting from scratch.
The pricing is fair, and no AI website builder comes close. WordPress consistently outperforms tools like Lovable, Wix, GoDaddy, Square, Hostinger, and GHL in both design flexibility and long-term reliability.
There is still something powerful about human creativity. Real artistic design and structure make a difference, and WordPress gives you that freedom to build something unique instead of another cookie-cutter template.
And the most important thing: WordPress absolutely nails mobile and desktop responsiveness.
Once you understand how to use rem and em units, your design will look flawless across devices. You do not have to choose between a site that looks great on desktop but terrible on mobile. With WordPress, both look right.
8 November 2025
Unprompted review
Reply from WordPress.com
Hi Wes,
Thanks so much for this incredibly thoughtful and honest review! We really appreciate you sticking with WordPress through that learning curve—giving up three times before succeeding shows real determination, and we're glad you pushed through.
You've captured exactly what makes WordPress powerful: the professional developer ecosystem, the design flexibility and creative freedom, the fair pricing, and especially the mobile and desktop responsiveness. Your point about rem and em units shows you've really mastered the platform, and it's great to hear that WordPress gives you the tools to create something unique rather than another cookie-cutter template.
We love that you compared WordPress to so many other platforms and found it unbeatable. Your emphasis on human creativity and artistic design really resonates with what we believe in. Thanks for choosing WordPress and for sharing such a detailed perspective—it means a lot to us!
All the best,
The WordPress.com Team
Flexibility unmatched and tutorial videos to learn
The getting started videos were very helpful, when I was getting started. All the tutorial and learning videos have been super helpful with so much information. It's definitely worth it, when I make myself take a few minutes to watch them, I learn at least a few new things. If I don't know something that I want to incorporate into a site or blog, I look it up in wp support or ask the chat people or the AI chat person lol. I've learned WordPress on my own and I enjoy it, because I'm a nerd. I've used Squarespace, Wix, Go Daddy, Strikingly, and some other. I prefer WordPress for many reasons. Writing code is so tedious and time consuming but sometimes necessary for certain customization features. Still trying to get used to the block editor and plugins. And the one thing that I wish would be better if I could upload good quality images without my site loading too slowly. The flexibility that WordPress offers is unmatched. They have a plan for everyone. I do miss Google domains, it was so simple. Google sites and Google domains we're great when I was learning, I appreciated the simplicity. Like Strikingly, it worked. I was very sad when they sold Google domains out, but, it forced me to learn WordPress and I'm definitely glad that I did. All is well. Thank you! WordPress is awesome.
4 November 2025
Unprompted review
Reply from WordPress.com
Hi there,
Thanks so much for this thoughtful and detailed review! We're thrilled to hear that the tutorial videos have been so helpful in your WordPress learning journey—it's great to know you're discovering new things each time you watch them.
We love hearing that you're enjoying teaching yourself WordPress and that you've found the flexibility we offer unmatched compared to other platforms. Your journey from Google Sites and Google Domains to mastering WordPress is inspiring! We hear you on the block editor learning curve and image optimization—those are common adjustments, and it sounds like you're navigating them well.
Thanks for choosing WordPress after exploring so many other options. We're really glad you made the switch and that you're finding it worth the investment. Your enthusiasm means a lot to us!
All the best,
The WordPress.com Team
Functionality the same across multiple WordPress sites
When working on different WordPress sites (and different templates) as a literary journal editor, blogger, and reader, I knew that the functionality was always the same.
5 November 2025
Unprompted review
Reply from WordPress.com
Hi there,
Thank you for this feedback, we're glad you had a positive experience and look forward to continuing to work with you as your site's host!
Not sure… I would guess that what made it seem like it was the fact that it made it easier to navigate and not just getting lost as I usually do.
Everything works really well. Can’t imagine anything better.
4 November 2025
Unprompted review
Reply from WordPress.com
Hi Roger,
Thanks so much for your feedback! We're really glad to hear that WordPress has made navigation easier for you and that you're not getting lost like you used to. It's great to know everything is working well for you—that's exactly what we aim for!
We appreciate you taking the time to share your experience.
All the best,
The WordPress.com Team
Best tech support I have experienced since entering the computer business in 1968.
The tech support staff works 24/7. The chatbot took less than a minute to realize that my problem was WELL beyond its expertise and sent me to a happiness engineer. Claiming 24/7 service, and providing it with an LLM is a lie. WordPress is not lying. I used to think happiness engineer was preposterous, and now I think they should call themselves ecstasy engineers. Not to mention that the technology of the site was terrific--I know terrific when I see it--and aided in the quick solution of the problem. Yes, I use em dashes. No, I am not an AI. I know LLMs lie when asked, put if you go to the recently repaired psacot.com, ask yourself if any AI would say what I say about AI (and of course it isn't really AI, it is an LLM, roughly as smart as predictive text on your iPhone, but less accurate). In fact, I was worried the problem was AI taking its revenge on me, but it was actually a piece of HTML I incompetently inserted. Besides, LLM (not AI, LLM) is too incompetent to scrape my criticism, and wouldn't know what it to do with it, because it has no sense.
1 November 2025
Unprompted review
Reply from WordPress.com
Hi Paul,
Thanks so much for this fantastic review—and for the detailed perspective from someone who's been in the computer business since 1968! We're thrilled to hear that our 24/7 support lived up to its promise and that our chatbot knew exactly when to hand you off to a Happiness Engineer (we love that you've upgraded their title to "Ecstasy Engineers"—we'll pass that along!).
It's great to know the tech worked terrific for you, and that we were able to help resolve that HTML issue quickly. We appreciate your trust in the platform and your candid thoughts about everything from em dashes to LLMs.
Thanks for being part of the WordPress community, and glad psacot.com is back up and running smoothly!
All the best,
The WordPress.com Team
Free trial failed to create website with AI
I wanted to try to create a website using ai. Wordpress was advertizing that a free trial could be used to create a website and launch it. However, the system pulled example pics and posts to populate the website. It was not possible to edit it with new data. The ai box started covering what was already on the page, and it was impossible to minimize it. AI let me know that I needed to upgrade the account in order to replace the text and pictures- or launch the site. Therefore the trial was a failure on the first day. I highly recommend to use some other platform.
2 November 2025
Unprompted review
Reply from WordPress.com
Hi Mia,
Thank you for your feedback, we're very sorry that the trial of our website builder did not meet your expectations. To help clarify, the free trial of our AI Website Builder allows users to generate a custom website template using example posts and images, similar to making your own theme demo.
Launching and editing the same website requires an upgrade, because many of the tools and custom features used in the builder are also included in active plans. However, you can still create a free website without the builder if you prefer, and then use the example site you've generated as a visual reference.
As a next step, we've reached out to you via Trustpilot to learn more about your request. Please feel free to respond with additional information, and we'll be happy to reach out and discuss available options to help improve your experience.
Best regards,
The WordPress.com Team
I lost my domain
I lost my domain, due to purchase restrictions, i dont know why that happened, tried multiple time but failed.
30 September 2025
Reply from WordPress.com
Hi there,
Thank you for your feedback. We're sorry to hear you've had a poor experience regarding your domain, and we would like to better assist you.
We've just reached out to you via Trustpilot. Please respond to this request with additional information, so we can locate your account in our platform and reach out to assist you further.
Best regards,
The WordPress.com Team
Ease of use …
I am an admin on another organization thru Go Daddy. Their format is easy for beginners to use.
1 November 2025
Reply from WordPress.com
Hi there,
Thank you for your feedback. We understand that GoDaddy offers both WordPress sites and their own proprietary web builder, which can differ in design and usability. We appreciate you sharing your perspective and will keep feedback like yours in mind as we continue improving the WordPress.com experience for all users.
Best regards,
The WordPress.com Team
I'm exhausted with shady business…
I'm exhausted with shady business practices. It should not take hours to try and cancel a domain. I eventually deleted it, despite being charged for another year a full month before the renewal was even required. I've paid for something I won't even receive for another two weeks. And yet it's too late to get a refund? Make it make sense.
31 October 2025
Unprompted review
Reply from WordPress.com
Hi here,
Thank you for your feedback. We're sorry to hear that you've had an unpleasant experience with WordPress.com regarding your domain cancellation.
We'd like to learn more about your experience, so we've reached out to you via Trustpilot. You can respond to that request with additional information, so we can locate your account and reach out to you.
Best,
The WordPress.com Team
Nick S
Nick S. helped me through every phase of building my site, perfecting its aesthetics and getting it to go live. I always felt supported with kindness and respect. This really made me appreciate WordPress even more.
24 October 2025
Unprompted review
Reply from WordPress.com
Hi there,
Thank you so much for this wonderful feedback! We're thrilled to hear that Nick provided such outstanding support throughout your entire site-building journey. Helping you perfect the aesthetics and get your site live while making you feel supported with kindness and respect—that's exactly what our Happiness Engineers strive for.
Your appreciation means the world to us and to the whole team! Thanks for being part of the WordPress community.
All the best,
The WordPress.com Team
Unreliable and unstable. Made for web-developers profitability
Wordpress is a nightmare for an ecommerce site webmaster. it's a constant drain on time and finances just to keep the latest update (and there are so many) from breaking the website. I've gradually learned the wordpress "customer" is web developers and the platform is designed to keep them in constant business fixing things that wordpress breaks. Avoid at all costs.
An example of a typical experience I get EVERY TIME i try to do anything on my wp ecommerce website: today i discover wordrpess and woo have removed my ability to add/remove product pictures or edit product SEO content.
"In WooCommerce 10+, Automattic replaced the long-standing classic product editor with their new block-based “product editing experience.”
That new interface is still incomplete — it doesn’t yet expose many essential controls site owners actually use every day, such as:
✅ Product gallery management (multiple images)
✅ Product meta boxes (for SEO, custom fields, shipping classes, etc.)
✅ Integration points for plugins like Elementor, Yoast, Rank Math, ACF, etc.
Those pieces simply don’t appear unless plugin developers have explicitly rebuilt their integrations for the block editor.
So yes — when WooCommerce silently switched everyone over, it effectively hid normal tools like “Product Image” and “Product Gallery.” That’s why it feels like those features just vanished."
That's just today's nonsense. Every time i try to do anything, it's a long process of navigating unnecessary changes and new bugs/conflicts. For the first couple years, I chalked it up to inexperience and lack of knowledge. I've come to realize that without being a full time developer, i'm never going to learn wordpress - it changes too quickly - anything you learn to do quickly becomes obsolete or broken. Even something so simple as leaving the website working as it currently is, without making changes, is unattainable.
Every task i did previously becomes a nightmare the next time i attempt to do the same routine thing. Also, behind-the-scenes updates result in the website breaking EVEN WITHOUT CHANGES.
Wordpress appears to constantly change, allowing web developers to sell flashy new websites to their customers. Like the planned obsolescence of car design. However, a few months down the road, the site will break, even if nothing is modified, required continued (and increasing) investment of time or money to simply keep the site working.
25 October 2025
Unprompted review
Reply from WordPress.com
Hi Jer,
Thanks for taking the time to leave a review. It sounds like you had a very frustrating experience with your eCommerce site, and that's definitely not what we're going for! Everyone should feel like they can create the shop they want with WooCommerce.
We'd love a chance to support you with creating the site you envision. If you'd like to chat with our support team, reach out any time at http://wordpress.com/help/contact.
Wishing you all the best,
The WordPress.com Support Team
Navigating with usage of help section
The help section was key to me navigating throughout the creation of my website.
22 July 2025
Unprompted review
Reply from WordPress.com
Hi Rennea,
Thank you for the feedback! We're glad our help section made a difference in getting your website set up. We're here to support you as you continue building!
Best regards,
The WordPress.com Team
WordPress.com
I've been using an FSE theme for several years, and at first, it was daunting. But, with time and patience, it's like completing a jigsaw puzzle. The results are fulfilling, and I feel like my efforts were not in vain.
27 October 2025
Unprompted review
Reply from WordPress.com
Hi Franci,
Thank you for sharing your experience! We understand FSE themes can have a learning curve, so it's great to hear your patience paid off with results you're proud of. If you ever need help with features, our free courses and support videos at https://wordpress.com/support/courses/ can make things easier. Thanks for sticking with it!
Best regards,
The WordPress.com Team
everything is so easy to find
27 October 2025
Unprompted review
Reply from WordPress.com
Hi Charles,
Thank you for the feedback! We're glad the platform is easy to navigate—making features easy to find is something we work hard on. We appreciate you sharing your experience!
Best regards,
The WordPress.com Team
The introduction videos were helpful
The introduction videos were helpful, but could have been both streamlined and used some more clarification. It has been a few weeks, so I can't make specific recommendations.
24 October 2025
Unprompted review
Reply from WordPress.com
Hi Michael,
Thank you for your feedback. We’re glad you found the videos helpful, and we appreciate your thoughts on how we could improve them. We’re always looking at ways to make our tutorials clearer and more streamlined for everyone.
Best regards,
The WordPress.com Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.