Amazing Customer Service. I was sent the wrong item, I immediately contacted their customer service, once they had seen what I was sent, without question they arranged to send the correct item by... See more
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We recently purchased a second set of lights after a trouble free couple of years with a set that are used every night of the year. The new set had some issues, but they were replaced without any issu... See more
Company replied
Just spoken to Verity at Xmas Directabout discontinued led lights Verity could not have been more helpful even though the lights were not listed on the website any more. Verity went out of her way... See more
Company replied
Took delivery of these end November...slight delay in delivery but understandable as logistics tough at the moment. They are absolutely fabulous the cool white really stands out. So good that I invest... See more
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Company details
Written by the company
Christmas Direct has been supplying high quality Christmas lights, garlands and baubles for nearly 20 years. Today, we believe our top of the range Pro Series lights are the best in the UK, while our range of luxury Christmas garlands stands apart in terms of quality and originality. We also offer our Home Range lights for both indoor and outdoor use, combining Christmas Direct quality with High Street prices. Add to that our extensive ranges of festive wreaths, garlands and glass style baubles, and we firmly believe we have something to offer everyone at Christmas – or any other time of year.
Contact info
Unit 4 Ruthvenfield Avenue, Inveralmond Industrial Estate, PH1 3WB, Perth, United Kingdom
- 01350727555
- info@xmasdirect.co.uk
- www.xmasdirect.co.uk
4.3
Excellent
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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100% recommend
Great customer service and we were even able to figure out a solution to droop the postage cost. Really brilliant to be able to speak to real people!
4 April 2025
Unprompted review
Reply from Xmasdirect
Thank you so much for leaving us such a kind review! We most certainly are real people and we are always happy to speak to our customers to help them the best we can. Thanks again!
Cannot rate this company's customer…
Cannot rate this company's customer service and all staff high enough. Had an issue with an intermittent rope light which was sorted out rapidly. Old one collected and new one replaced within a day! No quibbles. The staff were helpful and knowledgeable when I rang for advice. The product is of excellent quality and really pleased with it. Thank you Sparkling Lights
28 February 2025
Unprompted review
Reply from Xmasdirect
Hello! Thank you so much for leaving such a kind review, it is really appreciated. We're so glad you found our service to be a 5 star experience. Thanks again!
Excellent company
I had a problem with our lights so contacted the company for advice.
They replied promptly and with suggestions of how to diagnose the problem.
On finding out which part was faulty they organised a replacement immediately.
I would highly recommend this company as the after service is outstanding!
17 March 2025
Unprompted review
Reply from Xmasdirect
Thank you for leaving such a kind review. We are always on hand to help with any issues that may occur and work hard to find the best solution possible. Thanks again!
Brilliant service - will order again!
I bought some connectable low voltage micro LEDs in December to put up in my house and they are fantastic. I love the way they look and they feel robust.
The service from Xmas direct was excellent and my order arrived very quickly (next day!). Will definitely order again.
3 December 2024
Unprompted review
Reply from Xmasdirect
Thanks for your review! We're so glad you had a great experience.
Fantastic customer service
Fantastic customer service from the lovely Laura at Xmas Direct. My initial enquiry was vague and no matter how often it was changed, the support and assistance was first class.
30 January 2025
Unprompted review
Reply from Xmasdirect
Hello,
Thank you so much for leaving such a wonderful review, it really means a lot. Laura is a fantastic part of our team and we're always happy when our customers recognise this too.
We look forward to fulfilling any future orders you may place.
Warm regards,
Christmas Direct
Disappointing experience
I purchased a set of Home Series cluster lights from Christmas Direct for outdoor use in 2022. Used them that Christmas and in 2023 and 2024. Max 250 hours running time. A few bulbs failed in 23 and then many more in 24 rendering them useless. I have handled and stored them with care and understand that LEDs should have a life measured in thousands of hours. Is something wrong with them I wonder. As an earlier reviewer said, could it be that they are not fully waterproof.
When I contacted Christmas Direct they stated that they could not replace the lights free of charge as they are only covered by a one year warranty. However, they did offer a 20% discount and then went on to say that if I want something more durable I should purchase the Pro Series lights. When I said that I thought the lights should last longer than one season they said that they have no idea how they have been handled and stored. If the lights had been in permanent use rather than just over the Christmas periods then I guess their stance would be slightly more understandable. But even so some companies do offer longer warranties eg Lightsforfun 2 years and Noma 3 years.
Given all that I have said and considering Christmas Direct state on their website that they take pride in offering the highest quality products, is it unreasonable to expect a replacement set? I will let you be the judge of that.
3 February 2025
Unprompted review
Reply from Xmasdirect
Hello,
Thanks for taking the time to leave a review, we really appreciate feedback as we strive for continuous improvements to our services.
Upon looking into your order, I can see that the lights you purchased are our Home Range lights which are covered under a 1 year guarantee.
We are confident in our products and work hard to ensure that, should an issue occur, it is recorded and dealt with swiftly. I can see that you purchased the lights in 2022 and state that you had bulbs failing in 2023 - this is very disappointing to hear and had you contacted us within the guarantee, we would have gladly replaced the lights free of charge as per our guarantee.
Unfortunately, you waited until 2025 to contact us regarding these lights which is well out-with the guarantee provided for these lights. As we value your custom, as a gesture of goodwill, we offered a 20% discount if you wanted to replace the section which was failing. We also decided as a further goodwill gesture, to extend the 20% discount to our Pro Series Lights which are our commercial grade lights, should you choose to upgrade your current lights to a commercial grade product, which you declined.
We responded to all of your emails regarding this on the same day and multiple colleagues spoke with you on the phone to try and find a solution you felt satisfied with. As you informed us on the phone that you were not interested in replacing the lights, we were unfortunately out of options for you.
Once again, thank you for your feedback and we sincerely apologise on this occasion that we could not find an outcome you felt satisfied with.
In the future, please do not hesitate to contact us within your guarantee to ensure we are able to rectify any issues swiftly, as this enables the best outcome for all involved.
Warm regards,
Christmas Direct
Great customer service
This was my second purchase from xmas direct. This time, though, I had to return the lights I'd ordered because I asked for the wrong colour. The speed and efficiency of getting my refund was amazing. I will 100% be ordering from them again 😊
3 December 2024
Unprompted review
Reply from Xmasdirect
Hello,
Thank you so much for the kind review, we work hard to ensure that refunds are issued in a timely manner. Look forward to receiving more orders from you in the future!
Warm regards,
Christmas Direct
Unbelievable Customer Service
I bought the Xmas outdoor lights in Nov 23 and had issues with getting them to work ( purely human error) mine ! Thankfully the team at Xmas Direct helped me with the issues and resolved them. Roll over 1 yr Dec 24 and I put up the lights and the remote control wasn’t working despite removing the battery after use last yr and trying a new one. I contacted Xmas Direct and within an hour of my email asking if I could purchase a replacement RC they replied and sent one FOC. With absolutely no charge even for postage. This then allowed the annual switch on and my display of the light combinations to go ahead. Not only was the day saved but the Grand children were grinning from ear to ear and so was I.
6 December 2024
Unprompted review
Reply from Xmasdirect
Hello,
Thank you so much for the lovely review. We are so glad that the annual switch on was able to go ahead and that it made your Grandchildren smile - it makes it all worthwhile for us! We look forward to fulfilling any orders for you in the future.
Warm regards,
Christmas Direct
Quality products , service and delivery
After lots of Amazon cheap rubbish I wanted some quality lights , the pro series fit the bill they are solid and can be used a can be used again and agsin . Next day delivery was spot on
8 December 2024
Unprompted review
Reply from Xmasdirect
Hello,
Thank you so much for leaving us this lovely review. We are very pleased to hear how happy you are with the Pro Series lights and look forward to fulfilling any orders from you in the future.
Warm regards,
Christmas Direct
Excellent customer service and support.
I have never had such fabulous customer service from Christmas Direct. I had an issue with an order, a slight mishap you might say but, I rang them and it was immediately resolved. The customer support was genuinely concerned about making it right and dispatched a replacement overnight. Absolutely wonderful.
6 December 2024
Unprompted review
Reply from Xmasdirect
Hello,
Thanks so much for leaving this lovely review. We really do care about rectifying issues and will always work hard to solve any issues swiftly. Thanks again for the review and we look forward to fulfilling any future orders for you.
Warm regards,
Christmas Direct
Bought 50m rope light
Bought 50m rope light, order arrived and opened the box and the plug connector(male) had a crack which wasn't good and the joint to it was dodgy it would work rarely, only got 1 season out of them which was disappointing paying a fair bit for them.
15 December 2023
Unprompted review
Reply from Xmasdirect
Hello,
Thanks for letting us know about the issue with the Rope Light - we completely agree that these lights should last more than one season. We would love to look into this further for you, could you please send us an email to info@xmasdirect.co.uk? We look forward to speaking to you and hopefully solving this issue for you.
Warm regards,
Christmas Direct
Beware of the Robins
Beware of the Robins, they don't have tails. Bought these for making Yule Logs as Christmas presents. I wanted standard European Robins. These don't have tails. I think they are a rare 'Norwegian Blue' parrot. Waiting now to see if cost and postage are returned promptly...we'll see.
28 August 2024
Unprompted review
Reply from Xmasdirect
Hello George, Thank you very much for your comments about the Robins and I'm sorry to hear you're unhappy with the product you've received. The image we have online is a photograph we took ourselves on a Christmas Tree and are exactly what you have received. Of course we understand sometimes products are not what you personally like, but my team have been extremely responsive by giving you an immediate returns number explaining as soon as we receive the robins back in a re-sellable condition we will refund you in full. Please be assured as soon as we receive the product back we will issue a refund back to your original payment method. Good luck with finding what you need.
String of LED which look a mess of cable
Bought some string of 50 LED lights, on their website they looked like one string of tightly wound together cable. We received a mess of 3 cable loosely wound together. they look nothing like the picture on their website. But are refusing to pay for the return postage.
DO NOT USE this company
11 July 2024
Unprompted review
Reply from Xmasdirect
Hello,
We would love to speak to you more about this but we require some more information from you. Could you please email us in at info@xmasdirect.co.uk and we can look into this further for you?
Warm regards,
Christmas Direct
Terrible experience
I ordered from this website two years ago and had a great service, so when I wanted to buy new lights I decided to use them again. What a mistake. Their website states they are working all year round - yet my order from 4 weeks ago hasn’t been processed and no one is replying to my emails. £71.85 gone and nothing to show for it. Avoid!
21 March 2024
Unprompted review
Reply from Xmasdirect
Hello Emily, I've had a look on our system and can't find any orders from yourself. We would normally respond to an email or order within an hour so am very surprised to receive this. Please could you call us on 01350 727555 and we can assist you further.
A Miserable Christmas Plague to be Avoided
This company should be avoided - you’ll find my experience similar to their many other 1 star reviews here unfortunately:-
We purchase several hundred pounds of lights from them last Christmas. These worked fine last year for around 4 weeks and were installed and uninstalled per instructions and stored in their original packaging until this year.
When we came to use them this year 50% of them no longer worked. We immediately contacted them to request an exchange or refund and were told that as it was outside the warranty of 12 months (by 9 days!!) we weren’t entitled to anything. Clearly this isnt inline with the intent of the sale of goods act which states goods should be fit for purpose for a “reasonable time” and no would would reasonably spend hundreds of pounds on Christmas lights which only lasted one year and this was pointed out to them.
They didn’t care at all and just kept blindly responding making reference to their warranty while ignoring the consumer laws which bound them.
In short they seem to sell shoddy and poor quality products at premium prices and then hide behind a poor warranty and customer service.
We have now gone else where (lights4fun) and lights are clearly a better quality with thick, well insulated wires and connections.
You should avoid this company like the miserable Christmas plague they are.
Edited follow response: For further evidence of their lack of understanding of consumer law, please see their response below. Goods must be fit for the purpose they are intended for a “reasonable” time (not six months as they state) and the warranty starts from delivery of goods (the 9 days I quote) not shipment (the sixteen days they quote).
16 December 2023
Unprompted review
Reply from Xmasdirect
Hi Emma
Thank you for sharing your feedback with us. We appreciate your time in bringing your concerns to our attention.
We regret any dissatisfaction you may have experienced with our product. Upon thorough examination of your case, it appears that your inquiry was initiated 16 days after the expiration of your 12-month warranty period outlined in our policies. It's important to note that our warranty terms are clearly communicated on our website at the time of purchase.
Understanding the frustration that arises from product issues, we acknowledge your concerns about the lights. However, without information on the installation, storage, and handling of the lights throughout the year, it becomes challenging for us to assess the situation comprehensively.
We are disheartened to hear your perception of our lights' quality. Please be assured that our lights are crafted from high-quality materials and are competitively priced. The popularity of these lights is evident in our verified Feefo reviews.
Regarding the warranty duration, we'd like to highlight that many products, particularly electrical goods, typically come with a manufacturer's guarantee or warranty lasting for one year.
It's important to mention that, according to the Consumer Rights Act, if a defect manifests after the initial six months, the onus is on the consumer to demonstrate that the product was faulty at the time of delivery. Regrettably, we haven't received any documentation from you to support such a claim, leaving us to assume that the product developed a fault post-delivery.
Kind Regards,
Christmas Direct
Absolutely fantastic company
Absolutely fantastic company. Customer service is 10/10 and delivery time is excellent. Company goes above and beyond which is amazing!
I will be using this company for all future purchases :)
13 December 2023
Unprompted review
Reply from Xmasdirect
Hello,
Thank you so much for taking the time to leave us such a kind review. We sincerely look forward to fulfilling future orders for you.
Warm regards,
Christmas Direct
Easy to order with a personal touch
I ordered from the website for outdoor lights - used the webchat to check what I thought I needed was actually what I needed. I had a very rapid response with confirmation from the knowledgable staff that I was on the right track. I ordered through the very easy-to-use website - very explicit about lengths, plugs needed, stretch, extensions, etc. Delivery was quoted as 2 days, it arrived next day - which I was very pleasantly surprised about given that it's early December. Order arrived exactly as I had requested. Easy to install, instructions given about connections, etc. I really love the end result. I have used this company before for indoor lights, and wouldn't hesitate to do so again. If you're not sure about what you need, you can give measurements and thoughts, or even a sketch, and you'll get a professional opinion. I love the personal touch.
11 December 2023
Unprompted review
Reply from Xmasdirect
Hello Gillian,
Thank you so much for sharing your positive experience with us!
It's fantastic to know that you found our website was easy to use and provided explicit information about lengths, plugs, and other details. We're pleased that the delivery exceeded your expectations, arriving promptly the next day. We're delighted that you love the end result.
We appreciate your loyalty as a returning customer and value your trust in our company. Thank you for choosing us, and we look forward to serving you again in the future.
Best wishes,
Christmas Direct
Pre Lit Christmas Twig Tree
Lovely bright twig tree. Sturdy and easy to put together
Nice bright twinkly lights
Excellent customer service
11 December 2023
Unprompted review
Reply from Xmasdirect
Hello,
Thank you for your positive feedback on our Pre Lit Christmas Twig Tree! We're delighted to hear that you find it lovely, bright, and sturdy, as well as easy to assemble.
We're equally pleased that you had an excellent experience with our customer service. Your satisfaction is our priority, and we appreciate your kind words.
Best wishes,
Christmas Direct
Excellent service from extremely…
Excellent service from extremely helpful and knowledgeable staff. We are delighted with the top quality external lighting which we received. Will definitely use this company again.
11 December 2023
Unprompted review
Reply from Xmasdirect
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service excellent and our staff helpful and knowledgeable. It's fantastic to know that you are delighted with the lights you received.
We truly appreciate your kind words and are grateful for your feedback.
Best wishes,
Christmas Direct
Great service
From the start to finish Xmas direct staff were polite and helpful in every way. Always happy to answer questions friendly and knowledgeable.
Great choice great service wouldn’t hesitate to recommend to others.
30 November 2023
Unprompted review
Reply from Xmasdirect
Hello
Thank you for your wonderful review! We're delighted to hear that your experience with us was great from start to finish. We're pleased that you found our team friendly and knowledgeable.
We appreciate your recommendation and are thrilled that you are happy with both our product choices and the service you received. If there's anything more we can do for you, please don't hesitate to let us know.
Best wishes,
Christmas Direct
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