Xolo Reviews 

483
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Customers truly appreciate the intuitive online platform, which helps them effortlessly manage invoices, regular accounting obligations, and daily administrative tasks without unnecessary stress. People frequently describe the exceptional support team as remarkably prompt, professional, and consistently helpful whenever unexpected questions or small issues arise. However, some reviewers were not happy with communication gaps, experiencing delayed responses, unexpected team absences, or a lack of proper guidance during critical tax processes. A few consumers also noted frustrating difficulties when trying to resolve specific account management issues or complex administrative procedures with the staff.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that routine processes are well scheduled and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform as... See more

Customer service

People report positive experiences with customer service, noting that support agents are consistently... See more

Staff

Clients share positive opinions on staff, frequently praising their friendly, professional, and helpful... See more

Response time

Customers had positive experiences with response time, noting that inquiries are regularly answered within... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been a Xolo user for year and a half. And I'm pretty grateful, I should say. There are some questions and something comes up from time to time, but overall the platform itself + the team help me... See more

Company replied

Rated 4 out of 5 stars

Overall experience is very good. When I opened my autonomo there were some inconsistencies in the application form - I had to check them thoroughly, but when anything found, the Xolo fixed that qu... See more

Company replied

Rated 3 out of 5 stars

I’ve been a client as an autónomo for a year, and overall the service itself was fine. Everything worked smoothly on a monthly basis, and I didn’t have major complaints about the core service.... See more

Company replied


Company details

  1. Business administration service

Written by the company

The home of modern freelancers. Xolo (formerly LeapIN) is the quickest and easiest way to launch and run a one-person freelancing business in Europe.


Contact info

3.9

Great

TrustScore 4 out of 5

483 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(483)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

It is a helpful and a really convenient…

It is a helpful and a really convenient service to start working as Autónomo in Spain. They clarify you all the steps you need to start and guide you along the way.

12 January 2024
Unprompted review
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Reply from Xolo

Hi Ihor! We appreciate you for taking the time to give us your stellar review. We're glad to have made the process easy for you and to have you as our customer. Feel free to reach out to us at any time!

Rated 5 out of 5 stars

Xolo are efficient

Xolo are efficient, completing registration and autonomo for Spain within a few days. The onboarding call was also very helpful. thank you =)

6 January 2024
Unprompted review
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Reply from Xolo

Dear Siarhei,

Thank you so much for your kind words and positive review! We are thrilled to hear that you found the registration so easy. Glad to have you as a customer!

Rated 5 out of 5 stars

Great experience with Xolo

My experience with Xolo was great so far. Registered Autonomo in Spain within 24 hours quickly and easily. They answered on all my open questions in English and helped me to collect all necessary papers to make tax deductions, report to tax system and even communicate with tax services regarding my residential state. I would definitely recommend Xolo to friends.

10 December 2023
Unprompted review
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Reply from Xolo

Hi Anton! Thank you for your amazing review. We're overjoyed you had a positive experience with Xolo and recognise the efforts of our team. Your feedback motivates us to keep delivering the best. If you ever need assistance or have more feedback, feel free to reach out. Glad to have you as a customer!

Rated 5 out of 5 stars

Great customer support

Xolo's application is good, everything is clear and well-working. Great customer's support: any question you have resolves shortly. In general, for me as a person who never paid taxes himself (an employer did) - this all makes experience really smooth and easy. Recommend

7 December 2023
Unprompted review
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Reply from Xolo

Hi Andrey! We appreciate you for taking the time and sharing your great experience with Xolo. It’s an immense boost and we hope to exceed your expectations in the future. Thanks for choosing us!

Rated 1 out of 5 stars

Disappointing Service and Unexplained Account Closure by Xolo

I have a fully compliant business in the US and sought to use Xolo Leap's services for paying freelancers in Morocco and Egypt.

They opened my account but then closed it abruptly without any explanation. This left me perplexed and somewhat disappointed. I can't help but feel that Xolo may not be open to doing business with individuals outside of Western countries. This is especially surprising as we were also preparing to open another company in Europe to facilitate VAT payments for our European clients, a fact we communicated to them, but they still weren't interested in having us as clients. Incredible.

For those wondering what we did next, we moved to Remote.com, which is far more accommodating to non-Western clients and offers respectful and efficient onboarding. To establish our EU company and e-residency, we turned to Magrat, who is also
respectful towards clients not living in the West.

17 October 2023
Unprompted review
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Reply from Xolo

We want to thank you for taking the time and sharing your feedback with us! It will help us to improve. We genuinely appreciate your input and want to assure you that we are committed to providing a positive experience for all our customers, regardless of their location.

Rated 1 out of 5 stars

Clowns

In reality they are nothing more than a bunch of inexperienced Gen Z & Millenials. There is no ability to do an easy regular data export, leaving you to do everything manually yourself. And the accountants don't care about accuracy or communication. Paying 66.55 EUR per month, you don't get any professional advice you would get from an accountant paying 30 EUR per month locally of maybe even 59.50 EUR per month with a competitor like TaxScouts.

When I asked why they didn't apply for the cuota cero (social security), the accountant seemed to mock me in her e-mail saying they don't apply for regional benefits because of differences in regional deadlines? But isn't that their job?

Stay away from these clowns.

29 October 2023
Unprompted review
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Reply from Xolo

Hi Jonas! Thank you for taking the time to give us your honest feedback about our services. Xolo aims to offer the highest level of customer support and we are very sorry your experience with us was unsatisfactory. We do accept your criticisms on those particular matters and will be working on improving the workflow to render the best services possible. We appreciate you and are very open to discussing this further in case you would wish to do so.

Rated 5 out of 5 stars

perfect for freelancers

I've just started to use Solo Go and I'm so satisfied with it.
Xolo Go OÜ is perfect for freelancers that work remotely. My customer find it so easy to make payment so I'll keep using it for the future.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

A friendly and professional service - highly recomended

I have been using XOLO for over two and a half years, and I very very happy with the service. When I have had any questions about using the system I always receive a response within one or two business hours, usually a lot lot faster. Very simple to understand and use and I would absolutely recommend them. Excellent value for money and nice to do business with the friendly team at Xolo.

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Leila was very nice

Leila was very nice. She spoke slowly, clearly, concisely and to the point. Just the way I like it. I was able to concentrate fully on her. She answered all my questions so that I could understand them. She offered me options on what to do if I didn't know what to do. :-) This call met my expectations. I am more than satisfied!

15 September 2023
Unprompted review
Rated 1 out of 5 stars

OK until abrupt internal policy changes...

I worked with Xolo for over 4 years and even established my company through them. Out of the blue, I received an email stating they could no longer support my business due to an internal policy related to the country I reside in, without any further explanation.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

I've tried several platforms but none beats XOLO!

I've tried several platforms but none really is as simple and straightforward as XOLO. I wasted literally weeks trying to solve invoicing and payment issues in other platforms like Veem, and in the end I always ended up using XOLO. I invoice from there for several years and it is super easy and fast and straightforward for my accountant, too. I won't bother with another invoicing platform ever again.

22 August 2023
Unprompted review
Rated 1 out of 5 stars

Terible service left you hanging when you need it most

Terible service left you hanging when you need them most. They suddenly shut down my account. When i tried to get the reson behind the closure and to see what is the problem can we get to the bottom of it their replay was it is our internal policies and they just shut me off. For a company that takes all of your data like id etc... this is unacceptable. Worst part is you get left hanging when you need to recieve the funds that might mean you can pay your bils but suddenly you can't and you must look for alternatives and lose time that is valuable... They didn't bother at all to tey resolve it. Irony is that I now get an e-mail to give them review... Well here it is
Don't do bussines with this company unless you are ready to be left hanging without an explanation and if that payment might be urgent for you to recieve.

31 May 2023
Unprompted review
Xolo logo

Reply from Xolo

We regret any inconvenience you faced due to the unexpected account closure and the subsequent communication. We understand the frustration this situation has caused.

We are actively addressing this situation by improving our communication processes and updating our account management procedures. We are committed to preventing such incidents in the future.

Rated 5 out of 5 stars

5 years with Xolo

I have been using Xolo for the past 5 years and never had any issues with them. The service has been and is excellent, if I have a query I get an answer within a few hours. As far as I am concerned Xolo is exactly what I need when I need them.

22 August 2023
Unprompted review
Rated 1 out of 5 stars

Shutting down the account without letting me know

You guys didnt let me know that Croatia is no longer supported. After years of working together. Instead if let me know to update my account you just shut down my account Like i am nobody.

You should reach put and let me know cuz as Swedish resident i could simply update my account.

But Like this is terribile.

15 August 2023
Unprompted review
Xolo logo

Reply from Xolo

We regret any inconvenience you faced due to the unexpected account closure and the subsequent communication. We understand the frustration this situation has caused.

We are actively addressing this situation by improving our communication processes and updating our account management procedures. We are committed to preventing such incidents in the future.

Rated 1 out of 5 stars

Xolo just spit on you

Xolo's customer service is just plain toxic and rude! They treat customers like they can never do anything right, even if the problem was caused by their own unqualified employees. And get this, if you ever have a dispute, they'll just kick you off the platform without even explaining why! Seriously? That's just not cool.

This kind of behavior should be illegal, it's a total insult to our dignity as customers.

Just look at any response from Xolo on this page, all their responses are empty and only confirm that Xolo doesn't care about their clients

11 July 2023
Unprompted review
Xolo logo

Reply from Xolo

Hi Max,
Thank you so much for sharing your review,
Definitely, this is not the great service we are known from.
We are committed to providing the best service and following up to every situation we encounter, always.
It would be great if we can get in touch with you to further discuss this situation.
Please write to ayuda@xolo.io
Have a great day and thanks again for your time,

Rated 5 out of 5 stars

Xolo: The Ultimate Sidekick for Freelancers in Spain

Hey there! I've been using Xolo for the past four months, and I gotta say, they're freaking awesome! As a freelancer who just moved to Spain, Xolo has been a total lifesaver in getting my business up and running smoothly.

First off, their online invoicing system is a piece of cake to use. Seriously, it's so freakin' easy! I can whip up professional invoices in no time and send them off to my clients without any hassle.

But here's where Xolo really shines: they helped me set up my company and took care of all the boring paperwork. And get this, they did it all in English! I mean, I don't speak Spanish like a pro, so having their support was a game-changer. They made the whole process stress-free and made sure I had everything I needed to be a legit freelancer in Spain.

Oh, and let's talk about their team. They're fantastic! Right from the start, I had a personal call with one of their team members who showed me the ropes and patiently answered all my questions. They made me feel like I had my own support crew, ready to help me whenever I needed it.

Now, I know Xolo's pricing might seem a bit on the higher side, but trust me, it's worth every penny. When I ran into a snag with my tax registration, they jumped in and fixed it super quick. Seriously, their response time is on point, and they keep me in the loop with clear and speedy emails.

To sum it up, I couldn't be happier with Xolo. If you're a freelancer moving to Spain, do yourself a favor and check them out. Their easy-peasy invoicing system, company setup assistance, friendly support, and problem-solving skills make them the bomb-dot-com for anyone navigating the Spanish business scene.

17 July 2023
Unprompted review

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