Xoxoday 

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Rated 1 out of 5 stars

I got a card through this company, and I went to redeem it only to find that they said that there was technical difficulties getting my card. Other companies have gotten the same card instantly. Avoid... See more

Rated 5 out of 5 stars

Really happy with my experience using Xoxoday. The platform works smoothly and made managing orders much easier for us. What stood out the most was their customer service — the team was quick to respo... See more

Rated 1 out of 5 stars

I would not recommend this company. They are completely unreliable. I ordered a gift card, but after more than three weeks I still haven’t received it. I requested a refund three days after placing... See more

Company replied

Rated 5 out of 5 stars

Your service is absolutely fantastic. Even in a technical fault where it would have taken 3-4 days you guys resolved it in a day. Hats off to your customer service and care. I would like to say keep i... See more

Company details

  1. Software company
  2. Corporate gift supplier

Written by the company

Xoxoday powers rewards, incentives, and loyalty programs for 5,000+ companies worldwide, including Freshworks, Infosys, Capgemini, AT&T, H&M, and more, that help them engage and retain their employees, customers, and partners. With $1B+ annual GMV and 250+ integrations (MS Teams, Slack, Salesforce, HubSpot, SAP, and more), we make it simple for teams across HR, sales, marketing, and CX to drive measurable impact - boosting engagement, conversion, and retention. Headquartered across 12 global offices, including the US, Xoxoday delivers secure, scalable, global and flexible solutions. Our Suite of Products: 1. Empuls - Build a connected and motivated workplace with recognition, rewards, surveys, and an all-in-one employee engagement tool that also helps sales and channel leaders drive revenue, productivity, and motivation with real-time leaderboards, nudges, and automated payouts  2. Plum - A global rewards marketplace with 10M+ options across 30+ categories including gift cards, experiences, travel, merchandise, digital subscriptions, wellness, and charity donations in 175+ countries  3. Loyalife - An enterprise-grade loyalty solution for customers and channel partners to retain, engage, and maximize lifetime value with personalized and scalable rewards and also helps banks, payment providers, and reward platforms launch and manage merchant-funded promotions at scale


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Breach of guidelines

All reviews

(320)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not bad but user friendly

Not bad but user friendly

14 May 2026
Unprompted review
Xoxoday logo

Reply from Xoxoday

Hi Ayyappan,

Thank you for taking the time to share your feedback with us. We would love to understand your experience better so we can assist you more effectively.

Write to us at cs@xoxoday.com with your registered email ID and any screenshots that might help. Our support team will personally follow up within 24 hours.

Warm regards,
Team Xoxoday

Rated 1 out of 5 stars

Poor service and even worse customer service

Extremely dissatisfied with the service. Its been 3 weeks and my product still hasn't been delivered yet. I've tried all of their email and WhatsApp customer service and every single time they say that the product would be delivered in 2-3 days. They even cancelled my first order saying there was a technical glitch on their side, after 14 days of waiting! I even made extra INR payment on that order and I still haven't even received a refund on it. And my current order is now again in pending state, can't trust their "instant" delivery when they can't even deliver after 3 weeks.

13 May 2026
Unprompted review
Xoxoday logo

Reply from Xoxoday

Hi Chaitanya,

Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience caused. We understand how distressing it must be to wait this long without a resolution, especially after your first order was cancelled and a refund is still pending.

At Xoxoday, we continuously strive to provide a seamless experience, and we regret that we have fallen short in your case. Please write to us at cs@xoxoday.com with your ticket or order number, registered email ID, and any screenshots related to the issue. Our support team will personally follow up.

UPDATE on 18.05.2026

Our customer service team has reported that the issue was resolved a few days ago, and this information has been communicated to the user.

Warm regards,
Team Xoxoday

Rated 5 out of 5 stars

They were very quick to respond and to…

“Thank you to the XOXO Day team for resolving my query so quickly and professionally. I really appreciate the prompt response, clear communication, and supportive attitude throughout the process. The team was polite, understanding, and genuinely helpful, which made the entire experience smooth and stress-free. Excellent customer support and a great experience overall!”

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Rewards & Helpful Support Team

Really happy with my experience using Xoxoday. The platform works smoothly and made managing orders much easier for us. What stood out the most was their customer service — the team was quick to respond, helpful, and genuinely supportive whenever we needed assistance. Orders were processed without any hassle, and the overall solution feels reliable and easy to use. Definitely a great experience overall!

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

I experienced the worst customer service from this company. A long story short, I needed one piece of information from them. It took TWO weeks of exchanging meaningless emails to finally receive said information. Most of the reps who responded to me did not bother to research or even read the entire email thread. I was even told at one point that they could not help me. However, one rep finally gave me the info I needed. But there is absolutely NO way this should have taken almost two weeks.
Edit- this situation was finally resolved. I had earned a gift card from MoneyWalk. This gift card was emailed to me from xoxoday. In order to redeem the gift card I needed to input the “challenge coin or token”. Very simply stated, I did not have that one small piece of information. I emailed MoneyWalk, who passed me off to xoxoday, because they were wh sent me the gift card. All I asked for was to know what information to input when trying to redeem the gift card. No where in my email did it say ANYTHING about a challenge coin or token. After many useless emails from Xoxoday, one representative finally told me to enter my PIN where I was being asked for the token. And it worked. My credit moment is in the fact that about every three days I would receive an email from Xoxoday asking if my issue had been resolved. I was asked numerous times to explain the issue. And quite frankly, all of the information your reps needed was already in the email thread multiple times. I am not willing to email customer service again. This situation has been resolved. And I am resolved to do my best to NOT use xoxoday ever again.

7 April 2026
Unprompted review
Xoxoday logo

Reply from Xoxoday

Hi Jodi,

We are truly sorry. Thank you for updating your review and for your patience throughout this process.

We are genuinely relieved to know that your issue has finally been resolved, though we completely understand why the journey to get there left you frustrated.

Your feedback has been shared with our customer support leadership team as a direct example of where our processes need to improve. Follow-up emails that ask if an issue is resolved, without actually resolving it, are not helpful, and we hear that clearly.

We understand if your trust in Xoxoday has been affected, and we respect your feelings entirely. We only hope that over time, we get the opportunity to show you a very different experience.

Thank you for taking the time to document this so thoroughly. It genuinely helps us do better.

Rated 1 out of 5 stars

Asks for money to access free giftcard

Got a card asking to give a review for a Dr Scholl product. Received a link to a gift card but it required me to give my bank account details and pay £1.74 to receive the voucher. Clearly a scam.

19 April 2026
Unprompted review
Xoxoday logo

Reply from Xoxoday

Hi Neon,

I sincerely apologize that you encountered this issue. This is absolutely not how Xoxoday operates. We never ask customers to pay money upfront to receive a giftcard voucher, and we have strict safeguards in place to prevent fraudulent review campaigns.

We'd like to help investigate this directly. Please help us with the more details like your official email id and the screenshot and send us an email to cs@xoxoday.com with the with any details you can share about where you received the link.

We want to report this to the right channels and see this at a deeper level.

Rated 1 out of 5 stars

Same expiry date on when the voucher was sent.

The kind of voucher that has the same expiry date after the email was sent. When I asked them about it, they have no proof on how it was redeemed.

16 April 2026
Unprompted review
Xoxoday logo

Reply from Xoxoday

We are extremely sorry to hear your experience. Could you please write to cs@xoxoday.com with the email subject or case reference? We will resolve it as soon as possible.

Rated 2 out of 5 stars

Ive not had the best experience

Ive not had the best experience
there is always an issue or error with voucher redemption on xoxoday. worse part is that it takes 6-48hrs for them to fix.
This makes Tremendous not credible enough and I hope there's some level of effort put in by xoxoday, at least 6 month straight of service with no redemption error or userds having to contact support for their vouchers.

3 April 2026
Unprompted review
Xoxoday logo

Reply from Xoxoday

We are extremely sorry you've been running into this, and we appreciate you flagging it rather than letting it slide. Drop the voucher IDs or affected brands to cs@xoxoday.com and we'll look at the pattern, not just the one-offs.

Rated 5 out of 5 stars

The website is easy to use, and the delivery of the gift cards happens very quickly.

I have had a good experience with Xoxoday while purchasing gift cards. As a person who is involved in HR-related activities, it is important for me to reward employees for their hard work, and Xoxoday makes it very easy for me to do so. The website provides a variety of gift cards, and the bulk purchase facility is very useful for companies. The website is easy to use, and the delivery of the gift cards happens very quickly.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

A powerhouse for Modern Engagement and Rewards

If you are looking to move away from the logistical nightmare of physical gift cards and manual spreadsheets, Xoxoday is a breath of fresh air. It's a comprehensive platform designed to automate rewards, incentives, and employee engagement, making it a top contender for HR teams and sales managers alike.

10 February 2026
Unprompted review

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