I got a card through this company, and I went to redeem it only to find that they said that there was technical difficulties getting my card. Other companies have gotten the same card instantly. Avoid... See more
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See what reviewers are saying
Really happy with my experience using Xoxoday. The platform works smoothly and made managing orders much easier for us. What stood out the most was their customer service — the team was quick to respo... See more
I would not recommend this company. They are completely unreliable. I ordered a gift card, but after more than three weeks I still haven’t received it. I requested a refund three days after placing... See more
Company replied
Your service is absolutely fantastic. Even in a technical fault where it would have taken 3-4 days you guys resolved it in a day. Hats off to your customer service and care. I would like to say keep i... See more
Company details
Written by the company
Xoxoday powers rewards, incentives, and loyalty programs for 5,000+ companies worldwide, including Freshworks, Infosys, Capgemini, AT&T, H&M, and more, that help them engage and retain their employees, customers, and partners. With $1B+ annual GMV and 250+ integrations (MS Teams, Slack, Salesforce, HubSpot, SAP, and more), we make it simple for teams across HR, sales, marketing, and CX to drive measurable impact - boosting engagement, conversion, and retention. Headquartered across 12 global offices, including the US, Xoxoday delivers secure, scalable, global and flexible solutions. Our Suite of Products: 1. Empuls - Build a connected and motivated workplace with recognition, rewards, surveys, and an all-in-one employee engagement tool that also helps sales and channel leaders drive revenue, productivity, and motivation with real-time leaderboards, nudges, and automated payouts 2. Plum - A global rewards marketplace with 10M+ options across 30+ categories including gift cards, experiences, travel, merchandise, digital subscriptions, wellness, and charity donations in 175+ countries 3. Loyalife - An enterprise-grade loyalty solution for customers and channel partners to retain, engage, and maximize lifetime value with personalized and scalable rewards and also helps banks, payment providers, and reward platforms launch and manage merchant-funded promotions at scale
Contact info
Xoxoday, 303 Twin Dolphin Dr FL 600 #80, Redwood City, CA 94065, United States, 94065, Redwood City, United States
- 08061915050
- cs@xoxoday.com
- www.xoxoday.com
Breach of guidelines
Poor service and even worse customer service
Extremely dissatisfied with the service. Its been 3 weeks and my product still hasn't been delivered yet. I've tried all of their email and WhatsApp customer service and every single time they say that the product would be delivered in 2-3 days. They even cancelled my first order saying there was a technical glitch on their side, after 14 days of waiting! I even made extra INR payment on that order and I still haven't even received a refund on it. And my current order is now again in pending state, can't trust their "instant" delivery when they can't even deliver after 3 weeks.

Reply from Xoxoday
This is very good
This is very good
Have more than binificial information 💗
Like it
it was a great experience got from…
it was a great experience got from Radha bubna
Amazing customer service
Amazing customer service! The TAT was incredibly less. Fast response and on-the-point assistance. Great Work team!
Excellent so far for me
Nihal really helped me by acknowledging…
Nihal really helped me by acknowledging and resolving the issue quickly really the team is very helpful. Team is very supportive and professional.
Thank you
Meraj
They were very quick to respond and to…
“Thank you to the XOXO Day team for resolving my query so quickly and professionally. I really appreciate the prompt response, clear communication, and supportive attitude throughout the process. The team was polite, understanding, and genuinely helpful, which made the entire experience smooth and stress-free. Excellent customer support and a great experience overall!”
Excellent Rewards & Helpful Support Team
Really happy with my experience using Xoxoday. The platform works smoothly and made managing orders much easier for us. What stood out the most was their customer service — the team was quick to respond, helpful, and genuinely supportive whenever we needed assistance. Orders were processed without any hassle, and the overall solution feels reliable and easy to use. Definitely a great experience overall!
Quick Resolution
My problem of not being able to redeem the Gift card code and pin was resolved in quick time. Thanks to your support team.
efforts from xoxoday support is truly…
efforts from xoxoday support is truly appreciable to redeem flipkart Gift Card of Rs. 500. Hope they will continue support in future also
instant service provided by xoxo
Horrible customer service
I experienced the worst customer service from this company. A long story short, I needed one piece of information from them. It took TWO weeks of exchanging meaningless emails to finally receive said information. Most of the reps who responded to me did not bother to research or even read the entire email thread. I was even told at one point that they could not help me. However, one rep finally gave me the info I needed. But there is absolutely NO way this should have taken almost two weeks.
Edit- this situation was finally resolved. I had earned a gift card from MoneyWalk. This gift card was emailed to me from xoxoday. In order to redeem the gift card I needed to input the “challenge coin or token”. Very simply stated, I did not have that one small piece of information. I emailed MoneyWalk, who passed me off to xoxoday, because they were wh sent me the gift card. All I asked for was to know what information to input when trying to redeem the gift card. No where in my email did it say ANYTHING about a challenge coin or token. After many useless emails from Xoxoday, one representative finally told me to enter my PIN where I was being asked for the token. And it worked. My credit moment is in the fact that about every three days I would receive an email from Xoxoday asking if my issue had been resolved. I was asked numerous times to explain the issue. And quite frankly, all of the information your reps needed was already in the email thread multiple times. I am not willing to email customer service again. This situation has been resolved. And I am resolved to do my best to NOT use xoxoday ever again.

Reply from Xoxoday
Asks for money to access free giftcard
Got a card asking to give a review for a Dr Scholl product. Received a link to a gift card but it required me to give my bank account details and pay £1.74 to receive the voucher. Clearly a scam.

Reply from Xoxoday
Same expiry date on when the voucher was sent.
The kind of voucher that has the same expiry date after the email was sent. When I asked them about it, they have no proof on how it was redeemed.

Reply from Xoxoday
Ive not had the best experience
Ive not had the best experience
there is always an issue or error with voucher redemption on xoxoday. worse part is that it takes 6-48hrs for them to fix.
This makes Tremendous not credible enough and I hope there's some level of effort put in by xoxoday, at least 6 month straight of service with no redemption error or userds having to contact support for their vouchers.

Reply from Xoxoday
A powerhouse for modern recognition and reward
It is very better than quirky rewards on other platforms. It has a manual reward system and xoxo rewards is a heavy hitter in the Saas reward space. It creates a difference between good job and meaningful appreciation
The website is easy to use, and the delivery of the gift cards happens very quickly.
I have had a good experience with Xoxoday while purchasing gift cards. As a person who is involved in HR-related activities, it is important for me to reward employees for their hard work, and Xoxoday makes it very easy for me to do so. The website provides a variety of gift cards, and the bulk purchase facility is very useful for companies. The website is easy to use, and the delivery of the gift cards happens very quickly.
A powerhouse for Modern Engagement and Rewards
If you are looking to move away from the logistical nightmare of physical gift cards and manual spreadsheets, Xoxoday is a breath of fresh air. It's a comprehensive platform designed to automate rewards, incentives, and employee engagement, making it a top contender for HR teams and sales managers alike.
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