Ybonline Reviews 

A hopeless experience. Opened a current and savings account two weeks ago. Attempted on at least five occasions over two days to register for on line banking. It even rejected the customer number the bank had given me. Unfortunately I read the reviews after the experience.
A mistake I intend to rectify by closing the account.

Been a loyal, A+ customer (their words by the way) for 40 odd years. Done loads of business with this bank over this time and ALWAYS, ALWAYS, re-paid in full (sometimes even ahead of schedule). All my family & friends & neighbours are with the other major banks.....but what’s astonishing is that most of them have received emails/letters/texts/ to say that they are offering a ‘helping hand’ in one form or another during this very difficult period of time for everyone (whether it be suspending loan payments, overdraft payments, arranged business payments, etc etc ...you get the idea ). So I called into my local (unhelpful) branch just to enquire what they could do for me and people like me. WHAT A UTTER WASTE OF MY TIME AND OXYGEN. The assistant listened .... looked bemused.....gave a ‘shrug’.....and looked towards a poster in the foyer saying “We care about....HERE “ ( to be honest it’s always baffled me the wording of that poster....shouldn’t it be “We care about...YOU.” ...or “ the CUSTOMER “ ???) Anwway, when I made eye contact again with the assistant, she just said “ Nope, sorry. All we’re now concerned about is HERE - i.e. the branches and our own business centres.” It seems my inkling about the wording of the poster was right all along......Yorkshire Bank you are an Utter Disgrace. Even more so now that you have linked up with Virgin money and it’s abomination rules. If that is how they treat A+ customers....then God Help those who are struggling at this difficult time. My best wishes to everyone....except the self-serving, greedy, profit-consumed, and morally bankrupt vacuum inside this dinosaur of a bank. Even it’s own apps and live one-to-one modems are outdated and virtually useless. I will definitely be leaving and hopefully this business model of how (NOT) to run a bank will deservedly fall off a cliff.
P.S. They don’t even care a rats 🐀 about the reviews on Trustpilot , or have a team to investigate the complaints posted by customers .All they DO bother about is themselves.

I’m changing my business bank!!!! Nothing works. If I use my computer, I need an access code sent to my phone to continue my login. The phone app never ever ever ever works!!!! I’m left on hold for so long that it times out. Shame on you for not getting such a simple thing sorted!
I had jackets yet to strip me form every account at the beginning of the year and even when I phoned, it took your department to tell me 5 minutes into the call that they hadn’t actually done anything. Honestly, had I read the reviews I now have, I would never have signed up to invest my money into your bank. And I am more than happy to make my views widely known now because not one email or message has been responded to. When you eventually fail, my money will not be with you

I have been on-line banking for over 20 years. I have never encountered such a confusing, frustrating, counter-intuitive system as that used by Yorkshire Bank. I work with old technology and I'm used to cyber-oddness, but this system of App, password, number, etc,etc, really does torment me. I try to use the app,and it says I will be sent an access code. I access the code on my phone, and the app shuts down. It seems that I'm not the only one having problems. Anyone at YBonline care to reply?

I have been a business customer for two years. They did a software update recently and now I cannot access the account online for 8 weeks! Spoken to different advisors. No solution. No apology. I have to close the account in writing and was told to post a letter - despite the Government advising people to stay indoors. Awful service. They do not care.

Yorkshire bank you are dreadful
35 minutes to get an answer to basic question about max cash that can be taken in 1 day.
From the look of the countless bad reviews on here you really need to address this, you haven't even had the decency to try and answer any of the complaints,

NO STARS REALLY
Just tried to log in on desktop as normal. Can get onto account but it will not allow any transactions not even internal transfers. USELESS ONLINE BANK. Other friends too same problem. When you phone and go through all sorts of obscure questions etc, its as if its only happened to you, oh no they don't own up to any problems, its like they're hearing this for the first time, until I find this site and OMG now it makes sense. I see the extent of their problems. No money, no banking nothing and they have no solution, just wait & wait & wait & wait. Oh thank you so much for this site. We have to shout this from the roof tops to let as many people know, so that Yorkshire pull their socks up and stop treating us like fools. THEY ARE NOT FIT FOR PURPOSE!!!

After years of successful online banking on my mac, it's now nigh impossible to get on - the whee goes round and round. Then when I do get on I try to move money and the whole thing freezes. Ok I can get on using the mobile app, but this is so fiddly if you need to copy the data onto spreadsheets. Plus if I lose my phone or it breaks, what then???

This was a good bank. However it is going steadily downhill. You need a pass code which they send to your mobile app to access your account and most times the app isn't working. So you can't access the account why can't you just send a text. Every time I try to do anything with them I end up getting more and more frustrated. Yorkshire Bank SORT IT or you will be losing me as a customer

Yorkshire bank where my money what gone into my account i fed up with phone up and getting no where and excuse after excuses i just want answers when i getting my money so i can pay bills etc i will keep logging complaint and i will be seek compensation for all the inconvenience you cause me update bank now offerd £40 until they get this problem fixed but what that going to do not a lot

The worst bank ever. They have It problem and wages not coming in accounts. Can't get a straight answer from staff not even admitting there is problem. Stop answering calls and just keeping customers in dark. This is ridiculous and a joke

Updated the app 2 weeks ago and now it doesn't work.Cannot even login.Same issues as when the app was released in 2017.very disappointed in Yorkshire Bank.i wouldn't give any star rating if possible.avoid.

Very bad. No way of logging in.

This is the worst online business banking service I have ever seen!

When I eventually do log in to the new business online service (after numerous abortive attempts) I am just sick and tired of seeing a spinning circle on my screen that is eventually followed by a message that "something has gone wrong in the background".

The telephone support service is useless because the staff just can't solve what is essentially a problem of poor software and network design.

YB is not going to survive for long if this technology debacle is not resolved very quickly.

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I have used the mobile app for ages, it helped me keep a check on my finances and moving money was easy. Since they have joined with virgin the app has changed and its not so easy to understand and the once excellent customer service has now joined the ranks with virgin whose customer service is appalling. .Maybe time to change banks

The mobile banking app is horrendous, every update seems to break functionality requiring a long phone call to attempt to fix the problem, one update even reset my phone number to an old number than had not been in use for over 3 years so was unable to validate the app.

You now require to authorize through the buggy mobile app at every login even if you are using a computer, best part about this is the fact not all phones are supported. My phone was released 7 months ago and the app is still not supported.

Absolutely rediculous app. I can never log in.

This bank is a joke! Just trying to log in... after 30 attempts with their stupid phone app which doesn't prompt me to confirm the login attempt... This is our business accunt and we will definatly move away from YB in the near future. Waste of my time!

I have been with Yorkshire Bank from being around 7 years old and have enjoyed the personal touch the branch was local and all the staff were brilliant. Yorkshire Bank decided to close the branch last year and after being reassured that everything would be fine with the online system I can say that I am on the verge of throwing in the towel and moving all my banking to Lloyds (as there is two branches within around 3 miles of my house).

The YB online banking phone app is not so bad but most of my banking is done from the PC and what can I say other than I find this the most frustrating experience ever. The new security has to be verified via the phone app this never works. I use Chrome (verified by Yorkshire Bank) with no popup blocker, no VPN and no ad blocker running (this was advised by Yorkshire Bank) and guess what I CANNOT LOG ON as the verification codes do not reach the phone app. All I can say is that compared to the Lloyds phone and online system the YB system stinks. Yorkshire Clydesdale you need to get your technology in order to survive.

Well, made up my mind now to definitely move. I refuse point blank to do mobile banking as I have so much security on my laptop, but everytime I log in online, on any browser, it takes up to half an hour for the so called passcode to come through, and then they all come through together in one batch. If I could give them no stars whatsoever, then I would.