My YMCA expérience was made very positive primarily due to the superb Tutor Abbee Cole. The face to face days and her support justified the time and cost I invested. I would however suggest the actu... See more
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I had an amazing time on this course. It really changed the way I practice yoga and I learnt so much! My teacher Annie was so supportive and patient and I had full confidence in her from the moment... See more
Company replied
YMCA Fit is an incredible organisation! They pride themselves in supporting students to becoming qualified trainers. I felt I always had the support of the teachers and they created a beautiful... See more
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The course tutors and content were fabulous. I would say the initial ‘sales’ call was a little misleading . I was not informed that I wouldn’t be issued my certificate until the student loan was fully... See more
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Company details
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Personal trainer & fitness instructor courses run across UK. REPS & CIMSPA points. UK's only STOTT PILATES® Licensed Training Centre. Flexible learning.
Contact info
120 Cromer Street, WC1H 8BS, London, United Kingdom
- www.ymcafit.org.uk
4.4
Excellent
409 reviews
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The course itself was okay - though it did feel a bit out of date.
The online systems were painfully inadequate and the customer service has been abysmal... I completed every part of my course but had to re-do one assessment. When I called in, they had lost all of my details and my work, so I emailed them everything and scanned in all of my written work. They mixed up my information with other people's (they sent me emails addressed to other people). Since then, I have tried to contact them numerous times to sort this out but nothing has been done, they have said they will look into it and get back to me but I've heard nothing. I'm now being told that too much time has elapsed and there's nothing I can do.
13 May 2025
Unprompted review
Reply from YMCAfit
We take all reviews seriously; however, we have conducted a thorough review of our records and are unable to locate any learner account or registration details matching your name.
In addition, the issues described do not reflect how our systems or processes operate. All coursework is completed and stored securely within our learning platform, and therefore cannot be lost in the manner described. We also do not require learners to scan and resend written work.
We maintain a fully operational Student Support team, accessible via phone and email, and all queries are logged and responded to. We also operate a formal complaints process, which is monitored and handled in line with set procedures.
Given the discrepancies outlined, we are concerned that this review does not relate to YMCAfit. We would kindly ask that you check the training provider you enrolled with and ensure your review is directed to the correct organisation.
Best wishes,
YMCAfit team
Inconsistent /blurred support The YMCA name and reputation is what…
The YMCA name and reputation is what makes people trust their courses and providers, but sadly my experience did not live up to that trust.
A lot of the complaints and disappointments I’ve read from others are actually true and very accurate. I was on the ETM course, and while my course tutor did try to help, the overall support was very inconsistent. The workload was also overwhelming at times, especially for people studying online.
The Aptem platform feels outdated and unreliable, yet towards the end of the course they constantly chase you for work and deadlines. Support should be accessible, clear, and consistent throughout the whole course, not just at certain points.
Overall, this course and organisation were a real disappointment. Personally, I do not feel it was worth the money or the trusted reputation attached to the YMCA name.
I also raised a complaint and was met with endless emails that never really addressed the issues. The support team were vague, unhelpful, and often seemed just as confused as the students.
When people sign up for a course, they should receive the support and experience they were promised. Unfortunately, that was not the case for me. I would honestly recommend looking elsewhere — somewhere that genuinely supports your growth, helps you feel accomplished, and values your time and money instead of leaving you feeling ripped off and constantly chasing for help.
I would give it no stars if I could.
Please avoid!
27 April 2026
Unprompted review
Reply from YMCAfit
Thank you for your feedback. We’re sorry to hear your experience did not meet expectations. We can confirm that you were provided with the full course duration and were regularly notified of outstanding work and upcoming deadlines throughout your learning.
We have also responded to your concerns directly via email. We appreciate you taking the time to share your feedback.
Best wishes,
YMCAfit team
I had a great time with YMCA Fit
I had a great time with YMCA Fit! The online classes were nice because I could go at my own pace, and what's more enjoyable is that there was a variety in teachers, formats, and lengths, so it never got monotonous!
But the in-person part was my favourite, we were taught by Abbee Cole and she made learning about becoming a personal trainer even more fun, she was very kind, an effective teacher and kind, as she always was willing to help me out when I was stuck, so I would message her over teams and she'd be quick to help with any questions or work I was stuck on! I was very nervous at first, but attending this course has made me feel as if I have the skills and knowledge to become a personal trainer, whilst also being a good time!
9 May 2026
Unprompted review
Reply from YMCAfit
Thank you very much for taking the time to share such a detailed and positive review.
We are delighted to hear that you enjoyed the flexibility of the online classes and found the variety of teaching styles and formats engaging throughout your learning. It is great to know that this helped keep your experience interesting and supported your progress at your own pace.
We are especially pleased to hear how much you valued the in person element of the course. Abbee’s supportive and approachable teaching style clearly made a strong impression, and it is wonderful to know that she helped build your confidence and was always available to support you when needed. Creating a learning environment where learners feel comfortable, supported, and motivated is incredibly important to us.
It is fantastic to hear that the course has helped you feel confident in your skills and knowledge as you move towards becoming a personal trainer. We will be sure to share your kind feedback with Abbee and the wider team.
We wish you every success in your future career.
Best wishes,
YMCAfit team
Abee the level 2 tutor is brilliant…
Abee the level 2 /3 tutor is brilliant very knowledgeable
10 May 2026
Unprompted review
Reply from YMCAfit
Thank you for your feedback. We are delighted to hear that you found Abbee to be so knowledgeable and that she made such a positive impression as your Level 2 and 3 tutor.
We will be sure to share your kind comments with her, as it will be greatly appreciated.
Best wishes,
YMCAfit team
Excellent Course
Abbee is a very friendly and professional instructor. I really found the course comprehensive and excellent.
10 May 2026
Unprompted review
Reply from YMCAfit
Thank you for your kind feedback. We are delighted to hear that you found the course comprehensive and that Abbee made such a positive impact on your experience with her friendly and professional approach.
We will be sure to share your comments with her, as they will be greatly appreciated.
Thank you again for taking the time to share your experience.
Best wishes,
YMCAfit team
Olympic Weightlifting Course with YMCA Fit
I attended YMCA Fit's Olympic Weightlifting hybrid learning course in April. There was some online study before the course, and a 90 minute virtual session on the first weekend which was very informative and set the structure. This prepared me for the following weekend where I attended face to face sessions on Saturday and Sunday.
The venue was great. The classroom was accommodating and the gym had Olympic lifting facilities which supported the workshops. Glen, our tutor, was clearly knowledgeable in both theory and practical delivery across both days.
It was a great course and has given me a strong foundation to build on for my journey into Olympic weightlifting as part of my ongoing professional development as a personal trainer.
11 April 2026
Unprompted review
Reply from YMCAfit
Thank you for your detailed feedback. We are delighted to hear that you had such a positive experience on the Olympic Weightlifting course and that it has provided you with a strong foundation for your ongoing professional development.
It is great to hear that the combination of online learning and face‑to‑face sessions worked well for you, and that the venue and facilities supported your learning. We are especially pleased that Glen’s knowledge and delivery made a strong impression, we will be sure to share your feedback with him.
Wishing you every success as you continue your journey in Olympic weightlifting.
Best wishes,
YMCAfit team
A great overall experience
An amazing experience with the Olympic Weight Lifting course! Glen is a PT and Tutor with many years experience and it shows in his delivery.
Excellent value.
18 April 2026
Unprompted review
Reply from YMCAfit
Thank you very much for your positive feedback.
We are delighted to hear that you had such a great experience on the Olympic Weightlifting course and that Glen’s expertise and delivery made a strong impression. It is fantastic to know you found the course both valuable and enjoyable.
We will be sure to share your kind comments with Glen. We wish you every success as you continue your development.
Best wishes,
YMCAfit team
I really enjoyed my experience with YMCA Yoga
I really enjoyed my experience with YMCA yoga course.
My tutor Annie Vincent was very knowledgeable in Yoga. Annie is supportive and approachable throughout the yoga course. I only wish we had more face-to-face time with her as I found the in-person sessions really helpful and engaging.
All of the staff were supportive and genuinely wanted learners to succeed. Clare from student support has been incredible and guided me when needed.
There is a lot of self-study involved, so you do need to stay motivated and organised but overall it has been a positive and rewarding experience. I’m glad I did this course.
7 May 2026
Unprompted review
Reply from YMCAfit
Thank you for your wonderful feedback. We are delighted to hear that you had such a positive experience on the yoga course and that Annie’s knowledge and support made a real impact on your learning.
It is also great to hear your kind words about the wider team, and we will be sure to pass your feedback on to Annie and Clare, they will really appreciate it.
Well done on staying motivated and completing the course, and we wish you every success moving forward.
Best wishes,
YMCAfit team
The course tutors and content were…
The course tutors and content were fabulous. I would say the initial ‘sales’ call was a little misleading . I was not informed that I wouldn’t be issued my certificate until the student loan was fully repaid which would be some time after I completed. I also feel that the hours of work required outside of the face to face time was hugely understated . It worked because I signed up but it made it quite stressful juggling work and keeping up with assignments and obviously I’m sad to have to wait for my certificate now that I have completed the course .
4 May 2026
Unprompted review
Reply from YMCAfit
Thank you for your feedback. We are really pleased to hear that you enjoyed the tutors and course content.
We appreciate your comments around the workload and communication, and we will be reviewing this to ensure expectations are clearer from the outset. Once we notify the student loan company of your completion, this triggers the remaining payments, and once these are settled in full, your certificate will be released.
Thank you again for sharing your experience and for all the effort you put into completing the course.
Best wishes,
YMCAfit team
Amazing yoga teacher with so much passion
I love this yoga training course at the YMCA. From the very beginning, you can feel that this is not just a class, it’s a real community. Our teacher, Annie Vincent, is absolutely amazing. She teaches from the heart, with so much passion and genuine care for every single person in the room.
She takes the time to explain everything clearly, so you don’t just follow movements, you actually understand yoga on a deeper level. You can feel how much she loves teaching and sharing her knowledge, and that makes such a difference.
Every Sunday feels special. We all come together, support each other, and it honestly feels like one big family. You feel welcomed, appreciated, and seen.
I would highly recommend this course to anyone. It’s not just about learning yoga, it’s about being part of something meaningful. ☘️🙏
27 April 2026
Unprompted review
Reply from YMCAfit
Thank you so much for sharing such a heartfelt review.
We are absolutely delighted to hear how meaningful your experience on the yoga training course has been and how strongly you connected with both the learning and the community. Annie Vincent will be so pleased to hear your kind words, her passion, care, and depth of knowledge truly shine through, and it is wonderful to know the impact her teaching has had on you.
It is especially lovely to hear that the course feels like more than just training, but a supportive and welcoming community where everyone feels seen and valued. Creating that sense of connection alongside high‑quality learning is something we strive for, and your feedback reflects that beautifully.
Thank you for your recommendation and for being such a valued part of the course. We wish you every success on the rest of your yoga journey.
Best wishes,
YMCAfit team
Trevor made the face to face experience…
Trevor made the face to face experience really excellent. The gym itself in Brighton has some disadvantages, especially the “classroom”, that has no natural light or ventilation. Overall, enjoyed so far.
19 April 2026
Unprompted review
Reply from YMCAfit
Thank you for your feedback.
We are really pleased to hear that Trevor made the face to face experience excellent and that you enjoyed the course overall. Your positive comments about his delivery will be shared with him.
We also appreciate your honest feedback regarding the facilities at the Brighton gym, particularly the classroom environment. This is important for us to be aware of, and your comments will be taken into consideration as we continue to review and improve our training venues.
Thank you for taking the time to share your experience, and we are glad you are enjoying the course so far.
Best wishes,
YMCAfit team
review.
the face to face was great, trevor was a great tutor and explained everything very clearly and thoroughly. the online stuff is very confusing though and i definitely think that could be something that could be improved on.
19 April 2026
Unprompted review
Reply from YMCAfit
Thank you for your feedback.
We are really pleased to hear that you enjoyed the face to face element of the course and that Trevor was clear, thorough, and supportive in his delivery. We will be sure to pass on your positive comments to him.
We also appreciate your honest feedback regarding the online content. This is valuable to us, and we will take your comments on board as we continue to review and improve the clarity and accessibility of our online learning materials. Thank you for taking the time to share your experience.
Best wishes,
YMCAfit team
Reply from YMCAfit
Thank you for your review.
We are really pleased to hear that you had a great experience and found the coaching to be of a high standard. Thank you for taking the time to share your feedback with us.
Best wishes,
YMCAfit team
Great facilities and tutor
Great facilities and tutor. Abbee was extremely informative and supportive, and always offered constructive feedback and guidance. It's a lot of fun!
19 April 2026
Unprompted review
Reply from YMCAfit
Thank you for your feedback.
We are glad to hear that you enjoyed the facilities and had a positive learning experience. It is great to know that Abbee was informative, supportive, and provided constructive feedback and guidance throughout the course.
We are pleased you found the training enjoyable, and thank you for taking the time to share your experience.
Best wishes,
YMCAfit team
Great experience
Great experience. Great training with Abbee both weekends. The Southbank Club was a great facility. Learnt a lot on my level 2!
19 April 2026
Unprompted review
Reply from YMCAfit
Thank you for your feedback.
We are really pleased to hear that you had a great experience on your Level 2 training and that you enjoyed both weekends with Abbee. It is also great to know that Southbank Club provided a positive and supportive environment for your learning.
Congratulations on everything you achieved, and thank you for choosing to train with us.
Best wishes,
YMCAfit team
ETM Level 2 Online course
The ETM course was far from boring even for an experienced teacher and choreographer. Industry recognised qualifications that open doors to sports science educated learners through its professional, thorough, inclusive and effective content. Huge shout out to Danielle, for her welcome and support and another huge shoutout and thank you to the Product Lead, Lesley. Lesley is probably one of those irreplaceable employees, so long may she reign over with her astute instinct, professional guidance, vast range of skills, and patience with tech issues as they arise.
Although technical expertise is one of the prerequisites for undertaking the course, I believe an additional module for troubleshooting would be a welcome addition to the existing modules.
Would feel very confident deciding on CPD going forward as there are plenty of options to progress learning through the Levels for those considering growing their knowledge. Well done YMCAFit, you had my full attention and I looked forward to every online session in the online version of the course.
If there was any additional comment to make apart from the tech issues on zoom, it would be to extend the duration of the final section of the course by 2 more weeks so that all learning could be implemented into the final class plan with more time for considering its content prior to submission. Otherwise, it truly was an exceptional experience with collaborative personnel, very fair assessors, whose feedback on valid points to submitted work was knowledgeable and on the mark. Totally worthwhile and very affordable tuition without travel costs involved in the online course. I probably need to sign off now in case anybody is yawning. But there you go, that’s it in a giant sized nutshell! Wonderful experience! Thank you, very grateful.
16 April 2026
Unprompted review
Reply from YMCAfit
Thank you so much for such a thoughtful and enthusiastic review.
We’re delighted to hear how engaging and valuable you found the ETM Level 2 Online course, and we really appreciate your kind words about both Danielle and Lesley, your feedback will absolutely be shared with them. It’s great to know the course met the needs of an experienced professional while still offering meaningful development.
Thank you also for your constructive suggestions around technical support and course timing. Feedback like this is incredibly helpful as we continue to refine and enhance the learner experience.
We’re really pleased you’d feel confident choosing YMCAfit for your future CPD and hope to support you again as you progress. Thanks again for taking the time to share your experience.
Best wishes,
YMCAfit team
I really enjoyed the course and the…
I really enjoyed the course and the content was very helpful! My tutor Lesley was great, very supportive and easy to contact. We did face some technical issues with the online course and I feel it could have benefitted from a webinar prior to the live sessions.
11 April 2026
Unprompted review
Reply from YMCAfit
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you enjoyed the course and found the content helpful, and it’s great to know that Lesley was supportive and easy to contact throughout your learning journey. We’ll be sure to pass on your kind comments to her.
We also appreciate you highlighting the technical challenges you experienced and your suggestion about adding a webinar prior to the live sessions. This is valuable feedback, and we’ll take it on board as we continue to review and improve the learner experience.
Thank you again for your comments and for being part of the course.
Best wishes,
YMCAfit team
I have been doing the ETM course with…
I have been doing the ETM course with Lesley and she has been absolutely amazing, very helpful very understanding and there to help me when ever I need. I would defiantly do more courses if she was to be the tutor for it. The course itself online is very difficult with the music on zoom and had issues with the sound and was a bit stressful on times but Lesley was very understanding very efficient when I needed help. An amazing tutor.
11 April 2026
Unprompted review
Reply from YMCAfit
Thank you very much for taking the time to share your experience.
We are delighted to hear such positive feedback about Lesley. She is an excellent tutor, and it is wonderful to know that her supportive, understanding, and approachable teaching style made such a difference to your learning experience. She will be really pleased to read your kind words.
We also appreciate your honest feedback about the online delivery, particularly the challenges with music and sound over Zoom. Online ETM can be demanding, and we understand how this can feel stressful at times. It is great to hear that Lesley was able to support you effectively and help you work through those challenges.
Thank you again for your recommendation. We would be very happy to support you on future courses, and we hope to welcome you back again soon.
Best wishes,
The YMCAfit Team
I recently completed a First Aid course…
I recently completed a First Aid course with YMCA, and it was a really positive experience. The course itself was well-structured, easy to follow, and delivered at a comfortable pace, which made it accessible without feeling rushed.
A big highlight was our tutor, Trevor. He was friendly, approachable, and very easy-going, which created a relaxed learning environment. At the same time, he explained everything clearly and made sure everyone understood the key concepts. His teaching style really helped build my confidence and made the whole experience enjoyable.
Overall, I came away with a solid understanding of first aid and feel much more prepared to handle emergency situations. I would definitely recommend YMCA courses to anyone looking to learn practical skills in a supportive environment.
26 March 2026
Unprompted review
Reply from YMCAfit
Thank you so much for sharing your experience with us!
We are delighted to hear that you enjoyed your First Aid course and found the structure, pace, and content easy to follow. It’s great to know that you left feeling confident and well‑prepared.
We are especially pleased to hear such wonderful feedback about Trevor. He is a fantastic tutor, and we are glad his friendly, approachable style and clear explanations helped create such a relaxed and engaging learning environment.
Thank you again for recommending YMCA courses, it means a great deal to us. We are really pleased you came away feeling empowered with practical, life‑saving skills.
Best wishes,
The YMCAfit Team
Level 2 ETM, great course, excellent tutor!!
I've just completed my in-person training for an ETM course and it has been a great experience. It has been challenging at times as there is also a lot of theory to cover but everything so far has been extremely professional, thorough and easy to follow. We had the most wonderful group of people on our course and the tutor, Adrian is amazing! He is very friendly and made us all feel so welcome and at ease. He is incredibly knowledgeable and very patient with our endless questions. The last 5 Sundays have been such fun, memorable days! I highly recommend these courses and will definitely be signing up for more once I've qualified!!
16 March 2026
Unprompted review
Reply from YMCAfit
Thank you so much for taking the time to share such a wonderful review. We are delighted to hear how much you enjoyed your Level 2 Exercise to Music course.
It is fantastic that you found the training professional, thorough and engaging, and we are especially pleased to hear how much you valued the group experience. A supportive cohort really does make a difference.
We completely agree that Adrian is an exceptional tutor. His knowledge, warmth and ability to make learners feel welcome and confident are qualities we are very proud of, and he will be thrilled to hear your kind words.
The fact that your Sundays have become fun, memorable learning days is exactly the experience we aim to create. Thank you for recommending the course so highly and we would be delighted to support you again when you are ready for your next qualification.
Well done on completing your in‑person training, and best of luck with the rest of your journey!
Best wishes
YMCAfit team
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