2 years ago I was a customer of a electricity company who had offered 42 percent discount on usage. Unfortunately at the end of 12 months the discount reduced to 30 percent and the charges increased.... See more
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SPOKEN WITH JEANE. POLITE AND VERY PROFESSIONAL LADY.UNDERSTANDABLE WITH MY PROBS WITH ENERGY AUSTRALIA IN THE PAST. HER EXPLANATION WAS FULL AND "EXHAUSTED". YOU COULD BEE LUCKY TO HAVE EMPLOYEES... See more
I have seen the ads for Compare the Market on TV but wasn't sure of what it meant until my electricity bill kept going up n up with every new gadget we had to get for which we had no choice so I went... See more
Harold was amazing, polite, professional and very helpful. Thanks to him and youcompare and his research we have switched and will now be saving up to 40% on our usage rates. Harold was very patient... See more
Company details
Information provided by various external sources
At youcompare, we compare rates and plans on electricity & gas, broadband, mobile phones and pay TV. Since 2005, we have been crafting & refining our comparison tools to ensure that we can find the best deal possible for you. Plus, our services come at no cost to you.
Contact info
Flinders Street, 3000, Melbourne, Australia
- 1300 321 160
- www.youcompare.com.au
4.2
Great
482 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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My husband & I
My husband & I, found the person we had contacted for the information & decision to change the electricity supplier was extremely cordial & patient with our questions.
20 February 2019
Unprompted review
Person was judgemental
Person was judgemental, pushy and aggressive,
19 February 2019
Unprompted review
Reply from youcompare
Hi Dennis,
Thank you for taking the time to leave a review.
We apologise for the negative experience you had while using our services. Please email us at feedback@youcompare.com.au and we'll investigate this further.
Kind Regards,
Josh
We are happy that we got a 1% increase…
We are happy that we got a 1% increase in our pay early discount.
19 February 2019
Unprompted review
It was good
The service was good. Was followed up and the sales person was very flexible with my time.
18 February 2019
Unprompted review
The consultant was very hard to…
The consultant was very hard to understand, she spoke with a strong accept. I cannot rate the experience because I have not yet received any confirmation from AGL
18 February 2019
Unprompted review
It took 27 mins to go through the…
It took 27 mins to go through the process but the person on the other end was friendly and professional
18 February 2019
Unprompted review
it doesn't ever hurt to compare and…
it doesn't ever hurt to compare and this time it was an excellent outcome
18 February 2019
Unprompted review
very helpful agent (Joshua) that help…
very helpful agent (Joshua) that help me navigate all the different option available
17 February 2019
Unprompted review
Thank you for your help
17 February 2019
Unprompted review
Maria was hard to understand.
Maria was hard to understand.
took a long time; 2hours+
I was not informed at any time that you are brokers, felt conned.
I wanted guidance not assistance.
Overall it came out O K.
we also got 17%on our business account from Power direct.
16 February 2019
Unprompted review
Electricity provider advice
Electricity provider advice
Made a good effort to provide what appeared to be good balanced advice.
15 February 2019
Unprompted review
5/2/19 I spoke to Shiela did get my…
5/2/19 I spoke to Shiela did get my questions answered after a lot of beg your pardons for it was very difficult to understand, and such speed talking.
See how we go with his new provider.
15 February 2019
Unprompted review
Excellent service quick and kept up to…
Excellent service quick and kept up to their word
15 February 2019
Unprompted review
Easy and quick
Chase from youcompare gave me a great deal on electricity and gas so I didn’t have to do the shopping around myself. She also compared it with another electricity/gas company I was looking to go with and gave me the detailed information I needed to make a decision. The only thing that wasn’t 100% is that there was a charge I didn’t understand and it took a long time to sort out what it meant. Other than that, it was easy.
14 February 2019
Unprompted review
I ONLY RANG FOR A COMPARISON BUT ALL MY…
I ONLY RANG FOR A COMPARISON BUT ALL MY INFORMATION WAS PASSED ONTO AGL AND THEY HAVE OPENED AN ACCOUNT AND ORGANISED CLOSING MY CURRENT ACCOUNT. THIS IS TOTALLY UNACCEPTABLE. PLEASE DETAIL FROM YOUR SYSTEM ALL MY DETAILS.
I SAID OVER AND OVER THAT I ONLY LOOKING FOR A COMPARISON.
13 February 2019
Unprompted review
Reply from youcompare
Hi Kay,
Thank you for taking the time to leave a review.
We apologise for the negative experience you had while using our services. Please email us at feedback@youcompare.com.au and we'll investigate this matter ASAP.
Kind Regards,
Josh
Fantastic service
The lady to whom I spoke could not have been more helpful. She went out of her way to assist me and I ended up with a big discount on my quarterly power bill. My input was answering a few simple questions. Terrific service, thank you.
12 February 2019
Unprompted review
Prompt service and follow up
Prompt service and follow up. It's a wait and see if they have provided the best result for my situation.
12 February 2019
Unprompted review
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