2 years ago I was a customer of a electricity company who had offered 42 percent discount on usage. Unfortunately at the end of 12 months the discount reduced to 30 percent and the charges increased.... See more
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See what reviewers are saying
SPOKEN WITH JEANE. POLITE AND VERY PROFESSIONAL LADY.UNDERSTANDABLE WITH MY PROBS WITH ENERGY AUSTRALIA IN THE PAST. HER EXPLANATION WAS FULL AND "EXHAUSTED". YOU COULD BEE LUCKY TO HAVE EMPLOYEES... See more
I have seen the ads for Compare the Market on TV but wasn't sure of what it meant until my electricity bill kept going up n up with every new gadget we had to get for which we had no choice so I went... See more
Harold was amazing, polite, professional and very helpful. Thanks to him and youcompare and his research we have switched and will now be saving up to 40% on our usage rates. Harold was very patient... See more
Company details
Information provided by various external sources
At youcompare, we compare rates and plans on electricity & gas, broadband, mobile phones and pay TV. Since 2005, we have been crafting & refining our comparison tools to ensure that we can find the best deal possible for you. Plus, our services come at no cost to you.
Contact info
Flinders Street, 3000, Melbourne, Australia
- 1300 321 160
- www.youcompare.com.au
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Extremely dissatisfied
Extremely dissatisfied. I was advised by you compare that the gas would be connected today the 12 February however i have since been advised by Origin that the connection date is 15 February. Note that the gas has been disconnected as the property has been vacant since November. Therefore no hot water.

Reply from youcompare
Excellent service and help
Very easy to process
Very easy to process. The customer service person was nice and informative.
I was promised that electricity would…
I was promised that electricity would be connected to my place on a Friday and it's Monday today but still no electricity as the my place. No curtsey call or compensation given

Reply from youcompare
very helpful & polite
very helpful & polite. Answered all my questions.
We were very Iill and the numerous call…
We were very Iill and the numerous call backs they had to do until we were well enough was great.
Very helpful I am now on cheaper gas…
Very helpful I am now on cheaper gas and electricity rates.
Careful in entering your personal…
Careful in entering your personal information because 2 seconds later you get a call from an annoying salesperson throwing "what you need" down your throat instead of allowing you to browse options on your own and making contact with them when you are ready. Plus they walk you through what's on your computer screen in front of you as though you are illiterate

Reply from youcompare
The service provider was friendly &…
The service provider was friendly & helpful but the accent of said person was very difficult to understand & I had to frequently ask for a repeat explanation which is annoying & embarrassing. Given that this is such an important decision to be made clarity of explanation is crucial to outcome. The whole process was rushed & not fully or clearly articulated as to change over process. This required a follow-up phone call from me which was carefully explained. I am yet to know if the process lives up to its reported
Success! Thank you!

Reply from youcompare
Excellent customer service
Painfully long drawn out process for…
Painfully long drawn out process for very little benefit. Will switch to another provider that doesn't do that to its customer, at the very first opportunity I get.

Reply from youcompare
It was extremely simple..
It was extremely simple... Straight forward and informed me of all the choices therefore it was easy to chose the package best for me. Well done
I will be saving at least $250
I will be saving at least $250. a year off my electricity bill. Youcompare showed me the difference changing providers can make. It is worth making the call. Thanks guys.

Reply from youcompare
Great help and polite !
This is the second time I have used you…
This is the second time I have used you compare, I highly recommend them to anyone, they are very professional quick and very friendly.
The contact lady from youcompare
The contact lady from youcompare, was extremely helpful and had all the knowledge and information i required.
Very helpful and managed to come up…
Very helpful and managed to come up with a great deal for me.
NO COMPASSION/DEFAULT CREDIT REPORTING
This company has NO COMPASSION at all when families are struggling & still paying what they can ($50+ a week).
Please avoid this overpriced heartless company, if you want to keep a good credit rating.....
They default you before your next bill is even due!!!!!!
Why can I not add a photo on here? Wanted to post the appalling letter I received.

Reply from youcompare
The gent I spoke to was extremely…
The gent I spoke to was extremely helpful and informative with regards to my needs.
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