You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more
Company replied
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Review summary
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Reviews shaping this summary
I would have given you Full stars because quality of plants are excellent. I don’t like Royal Mail service - 4 days in transit is no good for living plants. This may put me off purchasing from you i... See more
Company replied
Very good quality lavender plants, 23/24 survived being planted, so that's pretty good. Price very reasonable. Only hiccup was that the initial delivery of 24 turned out to be missing 12! The missing... See more
Company replied
Ordered some trees and when they arrived, they weren't in the best condition. After sending photos I was offered a replacement or full refund. Replacements arrived in good condition. Very pleased with... See more
Company replied
Company details
- #84 of 100 best companies in Garden
- #163 of 189 best companies in Garden centre
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116k reviews
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Reply from YouGarden
Hello,
We're so pleased to hear that you found our service to be great and that you were happy with the plants. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Excellent quality
Excellent quality, as usual, plus a very good-sized plant. Really healthy root system and already seeing a lot of new growth in just a couple of weeks. Bit disappointed that the advertised companion planter wasn't available, but not the end of the world as the plant's the main thing. Delivery cost is something I'd rather was just absorbed into general pricing.
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear you're happy with the quality and size of your plant, and that it's already showing new growth! We understand your disappointment about the companion planter not being available and appreciate your feedback regarding delivery costs.
Kind regards,
YouGarden Customer Service
Speedy delivery value for money
Well packaged plants arrived in a couple of days potted them on. However two didn’t survive and as there is only one of each variety not quite the collection I expected but the rest are fine might be able to plant in the garden soon if we get some rain soon!
9 July 2026
Reply from YouGarden
Hello,
We're pleased to hear that your plants arrived well-packaged and that most of them are thriving. We're sorry to learn that two of the plants didn't survive, and we understand your disappointment regarding the collection not being quite what you expected. We hope the rest of your plants flourish in your garden soon.
Kind regards,
YouGarden Customer Service
Always great quality plants
Always great quality plants, well packed and received in good condition. Awaiting the outcome of a query on last order purchased three colour collection of salvia hot lips but received 3 purple. Hence only 4 stars. Has been 3 days since query placed but optimistic re receiving some reply.
2 July 2026
Reply from YouGarden
Hello,
We appreciate your feedback and are glad to hear your plants arrived well-packed and in good condition. We understand your concern regarding the salvia collection and the query you've raised. We are actively looking into this for you and hope to provide a resolution soon.
Kind regards,
YouGarden Customer Service
Very quick and efficient and the plant…
Very quick and efficient and the plant arrived safe and sound. Thank you.
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plant arrived safe and sound, and that our service was quick and efficient. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
I’ve had a lot of plants from You…
I’ve had a lot of plants from You Garden now and they really are very good sometimes it’s a bit of a gamble when you get plants delivered but not you garden they are packaged very well and always arrive superb and in great condition
9 July 2026
Reply from YouGarden
Hello,
We are absolutely delighted to hear that you've consistently received superb plants from us! It's wonderful to know that our careful packaging ensures they always arrive in great condition.
Kind regards,
YouGarden Customer Service
Ordering and delivery great
Ordering and delivery great. The plants are always in good condition.
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your ordering and delivery experience was great and that your plants consistently arrive in good condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Arrived in perfect condition
Arrived in perfect condition . Fast dispatch and quality plants . What’s not to like . Thank you !
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear your plants arrived in perfect condition with fast dispatch and that you're happy with their quality! Thank you for your wonderful feedback.
Kind regards,
YouGarden Customer Service
Several of the plants are a bit mushy
Several of the plants are a bit mushy, and may not survive.
2 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that some of your plants arrived in a mushy condition and may not survive. We understand your disappointment and are reviewing our handling procedures to prevent this from happening again.
Kind regards,
YouGarden Customer Service
Very helpful and flexible staff
Very helpful and flexible staff. I wanted to order some hanging baskets but was away from home so couldn’t take delivery straight away. You Garden agreed to delay delivery. So great service as well as good quality plants and very reasonable prices. Thank you.
7 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that our staff were helpful and flexible with your delivery! We're glad you appreciate the quality of our plants and our reasonable prices. Thank you for your kind words.
Kind regards,
YouGarden Customer Service
Very pleased
9 July 2026
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Pre planted and stunning
2nd year in a row getting these beautiful pre planted Apricot Shades Begonias. They are a stunning display. Thank you Guys. Great service and delivery. If I knew how I would attach a picture.
23 July 2026
Unprompted review
Reply from YouGarden
Hello,
We are so pleased to hear that you are enjoying our beautiful pre-planted Apricot Shades Begonias for the second year in a row! It's wonderful to know they are creating such a stunning display for you.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that you consistently receive excellent quality plants from us. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
The lemon tree I ordered arrived dead…
The lemon tree I ordered arrived dead and I was told I would receive a replacement one on 21st July. I havent received it yet and suspect that it too will arrive in a poor state.
9 July 2026
Reply from YouGarden
Hello,
We are very sorry to hear that your original lemon tree arrived in a poor state and that its replacement has not yet arrived. We understand your concern about its condition.
Kind regards,
YouGarden Customer Service
Never received the item and asked the…
Never received the item and asked the postal service for help and non was given. I was told to go and ask neighbours if they had received my parcel.
9 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear your item never arrived and about the unhelpful response from the postal service. We understand your frustration. We are always working to improve our delivery process.
Kind regards,
YouGarden Customer Service
Plants come in good condition
Plants come in good condition, healthy, well packaged, they are growing very well after a month even under heatwave.
1 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear your plants arrived in good condition, healthy, and well-packaged. It's wonderful that they are growing very well, even after a month and through a heatwave! Thank you for your wonderful feedback.
Kind regards,
YouGarden Customer Service
Disappointing …
Half the order arrived in a very poor state. I salvaged most of them. They still look miserable. I had to ask for my money back for the other half of the order which I had paid for. It was put into an account I never knew I had! I am to be refunded. Won’t use you again. Poor plants and poor service.
9 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the poor condition of your order and your disappointment with the plants. We also regret the issue with your refund and the inconvenience this caused. We are reviewing our processes to prevent similar situations.
Kind regards,
YouGarden Customer Service
Great packages,plants in great condition
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants arrived in great condition and were well-packaged. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
A replacement plant received in just as…
A replacement plant received in just as bad condition ., now i give up on The firm’s reputation
8 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your replacement plant arrived in such poor condition. We understand your frustration and disappointment, and we are reviewing this internally to improve our plant quality.
Kind regards,
YouGarden Customer Service
I recently took delivery of my chosen…
I recently took delivery of my chosen plant. The communication about my order and it's progress was great. My plant was delivered in excellent condition. It was healthy and well packaged.
8 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that the communication about your order was great and that your plant arrived in excellent, healthy, and well-packaged condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
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