You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given you Full stars because quality of plants are excellent. I don’t like Royal Mail service - 4 days in transit is no good for living plants. This may put me off purchasing from you i... See more
Company replied
Very good quality lavender plants, 23/24 survived being planted, so that's pretty good. Price very reasonable. Only hiccup was that the initial delivery of 24 turned out to be missing 12! The missing... See more
Company replied
Ordered some trees and when they arrived, they weren't in the best condition. After sending photos I was offered a replacement or full refund. Replacements arrived in good condition. Very pleased with... See more
Company replied
Company details
- #84 of 100 best companies in Garden
- #163 of 189 best companies in Garden centre
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116k reviews
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Good Selection
The plant selection was delivered on time and included al that I asked for in good condition and is all now established and flowering in my garden!
1 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plant selection was delivered on time and in good condition! It's wonderful to know they are now established and flowering beautifully in your garden.
Kind regards,
YouGarden Customer Service
Shame just lack customer service…
I ordered a lime tree it arrived with few leaves. It was hot and was surprised there were no damp pads helping the heat and travel stress. Complained which is quite hard as they only take emails and very slow response. After numerous emails eventually they offered a refund. However well over a week and no sight of the monies. Shame really that when things go wrong they are not agile to sort them out. I am sure if you dont order in hot weather you may be ok. I hate complaining but I feel that the service is very lacking or I am very unlucky.
Since this review I did get my refund and do hope this was a one off. Thank you for the detail reply and speed action after this review.
1 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the condition of your lime tree upon arrival and the stress it endured during transit. We also regret the difficulties you experienced with our customer service response times and the delay in processing your refund. We are actively reviewing our processes to ensure a smoother experience for our customers.
Kind regards,
YouGarden Customer Service
Very pleased with my plants which were…
Very pleased with my plants which were of a good size, healthy and in bud.
Extremely good value for money!
8 July 2026
Reply from YouGarden
Hello,
We're so pleased you're very happy with your plants, finding them a good size, healthy, and in bud. It's wonderful to hear you consider them extremely good value for money!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so glad to hear you're pleased with the quality and packaging of your order. We truly appreciate your positive feedback!
Kind regards,
YouGarden Customer Service
No complaints!
Over the years I have had many plants for my new garden. If you review my orders you will see apart from the wrong bag of manure arriving I have only had to complain about 1 standard rose that did not thrive, and you kindly refunded the cost as you had run out of stock.
I would recommend your company to any one who asks!
17 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear about your positive experiences with us over the years! It's wonderful to know that you would recommend our company, and we appreciate your understanding regarding the past issues.
Kind regards,
YouGarden Customer Service
Lime Tree
Ordered a Lime tree / bush. Arrived extremely well packaged and looked in lovely condition.
I have potted it on and it has already started to throw new shoots albeit at this stage they are very small but very numerous.
Very pleased with this purchase and compliments my other citrus plants.
1 July 2026
Reply from YouGarden
Hello,
We are absolutely delighted to hear how pleased you are with your lime tree! It's wonderful that it arrived well-packaged and is already showing numerous new shoots. We appreciate you sharing your positive experience.
Kind regards,
YouGarden Customer Service
Disappointing
Plant was well packaged. On opening the box, the plant was in a right sorry state. Most of the leaves appeared to have been attacked by slugs or snails. This was my first time ordering a plant online and it will be my last. Not impressed!
8 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your plant arrived in such a poor state and that the leaves appeared damaged. We understand your disappointment, especially as this was your first experience ordering a plant online. We are reviewing our quality control processes to prevent such issues.
Kind regards,
YouGarden Customer Service
Really good selection of plants
Really good selection of plants, in very good condition, delivered quickly and at very fair prices.
8 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear you enjoyed our selection of plants and that they arrived quickly in very good condition. It's wonderful that you found our prices to be fair!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your plant arrived healthy and was well-packaged. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear you received healthy plants at a great price and that our delivery was prompt. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
All round excellent service
I have now made three orders with YouGarden and can honestly say that the products, prices & deliveries have been excellent. The communication is very good & any enquiries made via email are answered super fast. I cannot recommend this company highly enough, very good experiences & will continue to purchase products from them.
8 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear about your excellent experiences with our products, prices, and deliveries. It's wonderful to know that our communication and quick email responses have been helpful. We truly appreciate your high recommendation and continued support.
Kind regards,
YouGarden Customer Service
Plants dead
Plants dead, emailed twice but got no reply. Had to throw the plants out no reviving them at all
8 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your plants arrived dead and that you did not receive a reply to your emails. We understand your disappointment and are reviewing this internally.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased you found our driver helpful and pleasant, and that your order was well-packaged. Thank you for your feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We appreciate your positive feedback. We are so pleased to hear that your plants are in good condition. Thank you for sharing your experience!
Kind regards,
YouGarden Customer Service
It was hard to contact them by phone…
It was hard to contact them by phone and kept getting cut off
The whole experience was not pleasant
8 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the difficulties you experienced trying to reach us by phone and the unpleasant overall experience. We are actively investigating these issues to improve our service.
Kind regards,
YouGarden Customer Service
Great service and beautiful plants
8 July 2026
Reply from YouGarden
Hello,
We are so pleased you are happy with our beautiful plants and the great service you received. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Lovely plant.Its potted nicely..
8 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that you are happy with your lovely plant and how nicely it was potted. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Plants need pots
Most were healthy but the penstemons were not in pots and very floppy, afraid to say they didn't survive. Went in garden watered every day, no luck,disappointed.
1 July 2026
Reply from YouGarden
Hello,
We're truly sorry to hear about the penstemons not surviving despite your care. We appreciate you bringing this to our attention and are reviewing our plant packaging and quality.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're happy to hear you appreciate our product, care instructions, and swift delivery!
Kind regards,
YouGarden Customer Service
The plant arrived in good time
The plant arrived in good time. The pink flowers are opening. The white ones look as though they might open but I don't think there will be any blue this year.
8 July 2026
Reply from YouGarden
Hello,
We're glad to hear your plant arrived promptly and that the pink flowers are blooming beautifully! We understand your anticipation for the white and blue blooms. We appreciate you sharing your observations with us.
Kind regards,
YouGarden Customer Service
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