You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given you Full stars because quality of plants are excellent. I don’t like Royal Mail service - 4 days in transit is no good for living plants. This may put me off purchasing from you i... See more
Company replied
Very good quality lavender plants, 23/24 survived being planted, so that's pretty good. Price very reasonable. Only hiccup was that the initial delivery of 24 turned out to be missing 12! The missing... See more
Company replied
Ordered some trees and when they arrived, they weren't in the best condition. After sending photos I was offered a replacement or full refund. Replacements arrived in good condition. Very pleased with... See more
Company replied
Company details
- #84 of 100 best companies in Garden
- #163 of 189 best companies in Garden centre
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good selection of plants
Really good selection of plants, in very good condition, delivered quickly and at very fair prices.
8 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear you enjoyed our selection of plants and that they arrived quickly in very good condition. It's wonderful that you found our prices to be fair!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your plant arrived healthy and was well-packaged. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear you received healthy plants at a great price and that our delivery was prompt. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
All round excellent service
I have now made three orders with YouGarden and can honestly say that the products, prices & deliveries have been excellent. The communication is very good & any enquiries made via email are answered super fast. I cannot recommend this company highly enough, very good experiences & will continue to purchase products from them.
8 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear about your excellent experiences with our products, prices, and deliveries. It's wonderful to know that our communication and quick email responses have been helpful. We truly appreciate your high recommendation and continued support.
Kind regards,
YouGarden Customer Service
Plants dead
Plants dead, emailed twice but got no reply. Had to throw the plants out no reviving them at all
8 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your plants arrived dead and that you did not receive a reply to your emails. We understand your disappointment and are reviewing this internally.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased you found our driver helpful and pleasant, and that your order was well-packaged. Thank you for your feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We appreciate your positive feedback. We are so pleased to hear that your plants are in good condition. Thank you for sharing your experience!
Kind regards,
YouGarden Customer Service
It was hard to contact them by phone…
It was hard to contact them by phone and kept getting cut off
The whole experience was not pleasant
8 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the difficulties you experienced trying to reach us by phone and the unpleasant overall experience. We are actively investigating these issues to improve our service.
Kind regards,
YouGarden Customer Service
Great service and beautiful plants
8 July 2026
Reply from YouGarden
Hello,
We are so pleased you are happy with our beautiful plants and the great service you received. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Lovely plant.Its potted nicely..
8 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that you are happy with your lovely plant and how nicely it was potted. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Plants need pots
Most were healthy but the penstemons were not in pots and very floppy, afraid to say they didn't survive. Went in garden watered every day, no luck,disappointed.
1 July 2026
Reply from YouGarden
Hello,
We're truly sorry to hear about the penstemons not surviving despite your care. We appreciate you bringing this to our attention and are reviewing our plant packaging and quality.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're happy to hear you appreciate our product, care instructions, and swift delivery!
Kind regards,
YouGarden Customer Service
The plant arrived in good time
The plant arrived in good time. The pink flowers are opening. The white ones look as though they might open but I don't think there will be any blue this year.
8 July 2026
Reply from YouGarden
Hello,
We're glad to hear your plant arrived promptly and that the pink flowers are blooming beautifully! We understand your anticipation for the white and blue blooms. We appreciate you sharing your observations with us.
Kind regards,
YouGarden Customer Service
Beautiful little plant
Beautiful little plant, arrived packaged up in excellent condition, and within a day or two of ordering. Pleased.
8 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear your beautiful little plant arrived in excellent condition and so quickly after ordering. Thank you for letting us know you are pleased!
Kind regards,
YouGarden Customer Service
The plants we received were in good…
The plants we received were in good order and we were able to plant them without difficulty unlike another experience we had with a supplier when the plants arrived so small they were unable to be popular on the result of your plants have been very good especially taking into consideration the extreme heat we have had But you must remember that all you plants must repeat must be kept well watered in this weather.
1 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that the plants arrived in good order and that you were able to plant them easily. It's wonderful that they are thriving, especially given the extreme heat! We appreciate your excellent advice about keeping them well-watered.
Kind regards,
YouGarden Customer Service
My plant arrived dead.
8 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your plant arrived in such poor condition. We understand how disappointing this must be.
Kind regards,
YouGarden Customer Service
Quality products! Excellent service!
It is great that a company is so reliable and dependable. One can order with confidence!
8 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear you find our company reliable and dependable. It's wonderful to know you feel confident when ordering from us! Thank you for your fantastic feedback.
Kind regards,
YouGarden Customer Service
Orange tree
Tracking number provided,well packaged,unfortunately found some of the leaves even the tip of new growth been eaten by leaf miner or insect.
8 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the issue with the leaves on your plant. We understand your disappointment and appreciate you bringing this to our attention. We are always working to improve our packaging and handling processes to prevent such occurrences.
Kind regards,
YouGarden Customer Service
Excellent from order to delivery
Excellent from order to delivery. The quality of the plant is excellent and is doing better than expected; the blooms last a long time. I hope to make another order.
26 June 2026
Unprompted review
Reply from YouGarden
Hello,
We're so pleased to hear that your order arrived perfectly and that the quality of your plant is excellent, exceeding your expectations! It's wonderful that the blooms are lasting so long. We look forward to your next order!
Kind regards,
YouGarden Customer Service
excellent service
30 June 2026
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.