Zapals 

2 out of 3 orders had goods missing. Now unable to log into my account with them. No reply to my query about locked-out account. Avoid!

Been over a month of trying to contact them to get my headphones they refuse to reply simply the worst company to order from do yourself a favor don’t waste your money or your time with this scam website

ordered product got it and was damaged tried to contact them and got a response that they would get back to me within 24hrs...that was 2 wks. ago have contacted my bank to dispute this and credit my account....This Company sucks and will tell anyone who will listen!!!!!!!!!!!

Horrible!!! Ordered magnetic balls for my autistic son on December 24th and here it is February 2nd and I have not received item or any response from multiple inquiries via email. The typos all over their page should have been my first clue that this site just steals people's hard earned money and isn't a reputable site. Don't order from these thieves!!!

Ordered in early Dec. my order is only being processed. No changed. Opened 4 tickets, no response. sent emails, no response. They have my money, and have not sent my product.
60 days later update. Filed a Case with Paypal, and they sent my complaint to zapals. Now I get a response. They claim it was because of the peak season - so instead of sending me what I ordered - they are just going to refund me. Still only one star - unacceptable experience,

I bought and paid on 3 January 2019 and today it is 27 January 2019 and nothing received. They don't reply to my emails. Don't buy from them. Now claiming back my money through Paypal. Case still open and they still don't respond. Scam company.

I ordered earphones and watch from this company they charged my credit card and I never received the earphones and watch. I've emailed them and they asked me to wait more days for shipment and promise to refund me. but after 3 month of waiting I emailed them 5 times and have received no response from them. There is no phone number to call and the website says it has a live chat but I am unable to find how to do that. They are not responding at all.
Beware !! please don't buy from Zapals. !!!

Poor customer service, item I ordered 2 months did not arrive, tracking info shows the item as "expired" . I contacted zapals customer services who didn't even bother replying or investigating. Luckily this wasn't a high value purchase

I ordered earphones from this company they charged my credit card and I never received the earphones/headset. I've emailed them 2 times and have received zero response from them. There is no phone number to call and the website says it has a live chat but I am unable to find how to do that. They are not responding at all.

I, like many other, would provide ZERO stars if possible. DO NOT PURCHASE FROM THIS COMPANY. I purchased a bluetooth fingerprint lock from here for my sons locker at school in September. The item did not arrive until October, okay it's coming from China, I get that. However, IMMEDIATELY upon arrival we realized the item would not work. It would not connect to any of the bluetooth enabled devices in our home. There is a code that is specific to the lock that allows you to connect the device, however this code was not included in the purchase rendering this item completely useless. It is now the end of January and I am STILL trying to get a refund for my purchase. I contacted them immediately and as per their website regarding returns. However, they refuse to comply with their own terms on their own website! They have offered laughable refund amounts, less than $20 each time, but the total spent was $43.72. They also wanted me to ship the item back at my expense and if the item truly did not work once it arrived and their techs could not fix it, then they would give a full refund including shipping. THE SHIPPING FEES TO SEND THE ITEM BACK WERE OVER $75!!!!! No thank you, I know how that will work.
Item arrives back in China, tech looks it over, says it works fine, no refund on any of it and you keep my item. Nope, not playing that game. I have asked numerous times for contact information for this company so that my attorney can take over but I still am not being given that information either. DO NOT PURCHASE FROM THIS COMPANY. THEY ARE A SCAM AND WILL STEAL YOUR MONEY.

I would not recommend anyone to order here.
Ordered some items.
But never recived anything.
Emaied several times but got no responce.
After one month I started a case with paypal to get my money back.
This seemed to work and i have been refunded.

My order was faulty and Zapals never contacted me after four emails on my part.
They gave me a case number, and then...nothing!

I have ordered a Portable Lightning to HDMI Adapter for iPhone/iPod/iPad since 11th of May 2018, and it did not arrive. Two and a half month later, I made a complaint on the 31 July 2018 and I was advised my Zou to check with all the local post offices without further assistance as to which post offices. I have spent another four and a half months to check with all the local post offices. I was tired and extremely upset with the service, so I requested a full refund of the product on the 7th of December 2018. According to Zuo, the refund was granted and refunded back into my account, but until today they still cannot provide me a proof of refund and into which account. Whenever I emailed them, they reply with an automatic respond from the system saying that they will get back to you within 24 hours, but as expected nothing happens. This is the worst customer service from online purchasing I have ever experience.

Ordered an item back in November, despite mailing them constantly I have not even received a reply, and certainly not the item I ordered.
DO NOT DEAL WITH ZAPAL - your goods and money will dissappear!

Ordered security cameras in december no delivery date given (7-10 days). Do not reply to emails to customer services. Have been emailing every day. No results. Cannot even get refund as will not answer. This is theft.

I ordered an item which I never received only e-mails bla bla bla and they didn't care about customers concerned be careful buying from them

IF YOU CAN READ THIS REVIEW AND HAVE ORDERED SOMETHING FROM ZAPALS AND IT HAS BEEN DEDUCTED FROM YOU ACCOUNT, CALL YOUR CC COMPANY ASAP FOR A FRAUDULENT TRANSACTION. YOU WILL NOT RECEIVE ANY GOODS. THIS IS A ONLINE FRAUD! THEY ARE NOT IN THE USA SO PROBABLY DON'T GIVE A CRAP !!

I have concerns as I ordered an item from Zapals on Monday. It’s now Friday and I’ve not even had a confirmation that my order has been received. I’ve emailed and used the help desk contact with no response to either over the last couple of days. It is possible at some point I may receive the product for which the cost was debited from my account immediately but regardless in 2019 communication needs to be better than this!

Never had an issue!

Orders take a while to arrive since they're from china, but who cares when you can get everything so cheap?!

Zero stars... I have sent the order , no feedback, no answer to the emails ....

Nicolae