order never came for a kitchen scale; no response from customer service email. order not trackable as their site for tracking didn’t work, it just kept reloading the capcha page. scammed my money.
Zapals
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve purchased a number of items in the last 12 ~ 18 months and all arrived in good order, as advertised and near to estimated delivery date. In late February I ordered another item expecting the s... See more
Zapals.com shipped every item I ordered from the site the only issue I ever had was it took forever to get to me I usually ordered items from the freebie section using PayPal every time I see... See more
Fraud Company! PayPal also hopeless support! Chased 6 undelivered items (some dating back more than six months). Ticket was raised initially with ZAPALS and despite numerous emails....have been... See more
Company details
Information provided by various external sources
Our offices are located in Australia, Hong Kong and Mainland China and our aim is to deliver one of the largest, most innovative online department stores in the world. We’ve got an extensive range of high quality products at the lowest prices for our customers. Our shopping range is designed by experienced professionals in compliance with international standards, quality control, trends, demands, and policies. Our ultimate goal is to be an innovative, one-stop, online destination for anything you can find in the home and anything that you’ll need in your life!
Contact info
Whtherill Park, Australia
- customerservice@zapals.com
- www.zapals.com
People also looked at
order never came and no customer service response
order never came for a kitchen scale; no response from customer service email. order not trackable as their site for tracking didn’t work, it just kept reloading the capcha page. scammed my money.
worked for me
Zapals.com shipped every item I ordered from the site the only issue I ever had was it took forever to get to me
I usually ordered items from the freebie section using PayPal every time
I see a lot of bad reviews, but I gave three stars because of the shipping
I haven’t ordered from zapals in two years so things just have changed
Not even 1 star
When i say trust the people that wrote bad reviews theyvare actually telling the truth because i necer got my package no info of the package. I sent them an email and no response. Please dont spend your money on this useless stuff.
No actual products in stock.
No actual products in stock.
I ordered an item that was marked IN STOCK. It was to be shipped WITHIN 8 DAYS.
After 3 weeks of my order being 'processing' I complained. They said they were packing it right now as we speak (!) and the courier is picking it up tonight (!). After ANOTHER 3 days they give a tracking number.
If you check it, the number has no records on austpost. Even after a week later it's like that. You can check from various sites and it shows there is no such tracking number. Did you know you can actually register an item and get a tracking number, but you don't need to pay for it until you send the item? The number is a valid format, but of course no record exists in the system.
Two weeks later, with many calls to zapals support they tell me I've checked the tracking # on the wrong site, use this chinese site. It takes a day or two after pick up for the # to come live online. (It's 2 weeks on already)
Then another week on, the item that was 'picked up by courier' 3 weeks ago is NOW registered with austpost. Just registered. They haven't actually asked austpost to pick the parcel up, or lodged the parcel at a postbox.
-- update --
I never got the parcel. After a few more weeks I asked for a refund. I call the bank to do a charge back.
Zapals of course does their PR "Sorry to hear that you have unhappy purchase experience from Zapals site" and then reports the original review to have it removed. trustpilot actually does, funnily enough. Not sure what rule I broke, I guess the truth hurts. Check whirlpool, or ozbargain, you'll see mine isn't a unique experience.
Zapals is a joke they are crooks 0…
Zapals is a joke they are crooks 0 stars should be a rating they truly DESERVE it...
fraudsters
fraudsters, losing my money on card payment for 2 pcs. USB 32Gb.
I’ve never seen my purchase.
Purchase never arrived, customer service terrible
Purchase never arrived, customer service didn't respond to my Emails, never got a refund. Don't use!!
I have never received the magnetic…
I have never received the magnetic balls I ordered on 21st March. Emails now bounce back !#
Crap site
Crap site. Have been sending emails for months for an item that I never got. No response. No emails back.
0 stars if possible..
0 stars if possible... I have not received my order from May 2019... just some magnetic balls.... w t. F .. no reply to my emails to several different emails.. no refund .. nothing.. DONT ORDER FROM HERE..
This website is a JOKE
This website is a JOKE! I too ordered some Makey makey sets for my school and never received them. I ordered them in March 2019. I haven't received a refund either! I'm not happy at all!
Order #1001658865
I sent multiple emails(I found it very odd that there was no way to contact them by phone) and I received the same message that other people said they received(Your message has been received. Customer satisfaction is always our top priority. We are always extremely happy to provide the very best support to our customers.
Our Customer Support member will review your ticket and reply to you very soon. Generally, this is within 24 hours (except during weekends and public holidays).
Thank you very much for your patience and support for zapals.)
It sure has been a VERY LONG 24 hours!
What can be done to get my money back? I filed a complaint with Federal Trade Commission but I haven't received my money back!
Bandits
Bandits, Thieves, Scammers,
Robbing gits, Swindlers, Bogus, Wronguns, Jokers, Get the picture?
Payed for a bluethooth headset.
Payed for a bluethooth headset.
Never get it delivered.
And when i send email, they answer
Your message has been received. Customer satisfaction is always our top priority. We are always extremely happy to provide the very best support to our customers.
And i never recived my money back!!!
What an experience to have ... Found the worst business ONLINE STORE
Where is the site? Where is my money for the undelivered item? Been waiting almost a year for the refund... What on earth is going on? Very VERY BAD CUSTOMER SERVICE
I ordered the same item twice
I ordered the same item twice! SCAM!!!!! I never received it. It was a birthday present for my little brother, he keeps asking me when will it arrive. I feel so bad he really wanted what I bought twice and I never got either of them.
I ordered my Dacom P10 Waterproof…
I ordered my Dacom P10 Waterproof Bluetooth 4.1 Headphones on March 14,2019. I still have not received the item and it is July 11,2019. I have sent 2 emails requesting my item or a refund and an explanation why I have not received what I paid for. They have not replied.
Fraud Company!
Fraud Company! PayPal also hopeless support!
Chased 6 undelivered items (some dating back more than six months).
Ticket was raised initially with ZAPALS and despite numerous emails....have been completely ignored!
Have sent 30 emails to PayPal to get refund.These emails have included detailed dates, transaction ID's etc. but every return email from PayPal is virtually the same despite 17 different support staff responding. Not one of these 17 people have bothered to read the detail in my emails.
Delivery failure rate akin to items not…
Delivery failure rate akin to items not being sent
Took my money but item not delivered.
Took my money but item not delivered.
Created a ticket..no response..another one..no response..Sent an email..no reply...
Worst online seller ever..
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.


