Zappos Reviews 

This is the most horrible and disgusting website I've ever ordered from and the one I've dealt with through customer support! I placed an order for sneakers, they sent me two right sneakers, different sizes and colors, and the support team refuses to help, doesn't respond to my emails, and completely ignores me! They made such a serious mistake in the warehouse and aren't even willing to apologize to the customer or correct the error. The worst customer service ever!!!!

Horrendous. no exchange option for a different size refunds take 30 days! they use usps so slow as molasses and now my son won't have his work shoes on time because If I would of known the returns take 30 days I never would of ordered in the first place. my return has been sitting an entire week and STILL hasn't been scanned into the system. This has been an absolute nightmare! 0/10 I don't recommend!!

They were not delivered in two days as promised and no one can track where they state they were delivered. My trip is ruined due to this. Worst site ever.

It’s pretty good. I like Zappos a lot and their clothing. The reviews here are kind of inconsistent so it sure what else to say.

I had a horrible experience with this company. I made a purchase last week and was told my payment method did not work. I used a gift card which per the internet they accept. I called and spoke to 4 different reps and they all told me different things one being a manager. I will never use this company again!!!!

Because I had to give them a star to write how awful this experience was! Ordered paying $100 more than the HOBO company was charging for a brand new bag (just wrong color for me) on their website. Got an email one week before the bag was delivered saying it was delivered but wasn’t. Got the bag and opened it. No tags. The inside had been scrubbed with water and looked like it was falling apart. The straps for the back pack option which is why I ordered the style (having a bad back I really needed it) but the threading was coming undone on both side so the straps were falling off of the bag unable to be used for the purpose which I purchased it for. Scrathes on the bottom as well is other seams coming apart. THIS BAG WAS SUPPOSED TO BE NEW BUT WAS CLEARLY USED FOR A YEAR BEFORE BEING SOLD! And instead of customer service verifying order date and obtaining pics and issuing a refund right away so I could get the much needed bag (not a whimsical it’s a cute bag kind of a sale) they sent a code and told me to take it to UPS having no idea how the rest of this nightmare is going to play out but looking at the other reviews I’m sure not so well! They should be SHUT DOWN IMMEDIATELY!

In response to Zappos you most definitely do have an account with my email bc I called several days ago and returned the item via ups today. My refund better show up by Monday or you will be reported to BBB and so on! Crooks! Selling used worn out junk for more than the brand new price smh sickening! F’n crooks! Deport them all!

See a lot of negative reviews on here. I had no problem. Received my product the next day.

I have ordered from Zappos many times over the years and have had great service. Apparently, this service has gone down. I did a chat with them because I had found a pair of Johnson & Murphy Hayes Penny Loafer shoes at Belk.com for $100. Zappos price is $129.95. I was told in the chat that Zappos doesn't match all websites??? It certainly doesn't say that but I guess if the price is too low, they just don't match! I've also about had it with Amazon as they have started to take the same attitude!!

It arrived on time. I had great customer service. It was smooth from the start till the end. I don't know if I got lucky. I would buy from this company again.

I made a purchase.They sent me a "Thank you for your purchase ", with the order number and it will be delivered on March 5 .When I followed up, they told me my order was cancelled.
They said they sent me an email.
How is it they thank you for the purchase with the order number and the delivery date and tell you later it was cancelled?
Now with all my busy time I have to check whether the payment went through.
Never again!

Horrible customer service. Tell you incorrect information & waste your time & don’t respond to text. No discounts/promo codes continently don’t apply to any items in cart. Said you get a 10% off promo for providing email but doesn’t apply to any items (full price I chose). Ended up going with the actual
Company of the shoes and got way better discount/warranty.

Shoes were the wrong size both pairs but the problem is it takes them a month to return the money and they won't do exchanges. Never using the site again. No there was never any word stating that you only get a credit and not a refund it says specifically refund and now they're not giving me a refund. On top of that they don't even have the size that I need. It only makes sense this company's own by Amazon which I also never use anymore. Absolute scumbags

The shoes that were sent were used. I cleaned up the shoes tried to make them work and they were still too small. The returns take forever to process. Do not do business with Zappos.

Another regretful customer. Ordered a pair of shoes. They sent me the wrong ones. I returned the shoes. They received the return over a month ago. I am still waiting for a refund.

I ordered a pair of shoes from Zappos and the package never arrived. I picked Zappos because the site claimed 1-3 day shipping. The website said delayed and customer service rep finally marked it as lost after multiple messages over multiple days. The customer service rep keep assuring me it would arrive. While Zappos is part of Amazon, they do not support Amazon locker. Last time I am going to order from them.

AVOID ZAPPOS AT ALL COSTS! Order:112-9497142-8437057 did not arrive to my residence. No package, no contents received. Zappos customer support denied to assist me, banned my account, won’t provide me with proof of delivery I.e a photo, signature, etc. They even admitted the package “may have been mis delivered” but fail to refund. I have filed a BBB report. A delivery scan (to which they state is proof) according to consumer protection laws is NOT definitive evidence of delivery! I received nothing!

I am older and dont want to deal with thousands of pictures online of shoes to find a pair. I want to talk to someone who knows shoes to help me pick out the right pair. This company allows me to call them and I always get top service when I do. For that, They have my loyalty.

I would give a zero if I could. First pair of Hoka we bought busted in a month. Still waiting on refund 3 weeks later. Stupidly ordered from here again and order has been delayed 5 days and they won’t help. Only offer refund and then we wait again. My son is on his feet 60 hours a week and blistered feet. Disgusted at their lack of help and concern. If it were my biz I’d refund and stop order for customer and overnight a pair. Will never order from here again.

This is another bad review for Zappos. After receiving shoes a size 12 and 13 we finally received a refund but they FAILED to issue a refund for shipping charges on that order and because I liked the color I ordered again a size 13. The text rep told me she would refund all shipping charges. That hasn’t happened. Now I have to Siena more time pursuing their mistake.

I had ordered a pair of shoes in Dec 2025, assuming they would arrive by the date/time as mentioned on the email. Later I found out that the shipping was delayed and that the shoes would arrive when I would be on vacation. I called Zappos customer service and spent 30 mins requesting them to hold the package at a nearby UPS location. The agent took down my instructions and said he added a note asking the package to be held at the UPS store. Fast forward, 2 days later the package gets delivered to my house, while I am out of town. I called Zappos customer service to figure out what went wrong and the agent had such a condescending attitude; telling me nothing could be done now that the package is delivered. He said if I want I could call back in a week’s time; and talk to them asking for refund; if the package goes missing from being outside. He refused to help me in any other way. I had known Zappos to have had stellar customer service; not sure what happened. I won’t be ordering again from here.