Zappos Reviews 

Zappos took my $65 for over two weeks and my order never left the "Processing" stage. It took me two days to get in contact with their customer service, who told me the item I ordered is now out of stock and refunded me. I won't order from Zappos again.

The shoes I received had been worn and broken in. Also had a stain the right toe.

Ordered, paid but received constant delayed shipping notifications until they issued a refund on their own. It was a birthday gift with priority shipping, needless to say no gift on the needed day for the birthday!! They are a joke do not purchase from them. Amazon rates them 5 starts on their website, legit reviews show 1.6 at best.

I have been an avid Zappos shopper for 18 years. I had an issue with a pair of shoes that literally fell apart after one wear. Customer service was awful. Kept repeating the same return policy and that they no longer have the 365 day warranty (which I didn't know!). They didn't even ask what happened to the shoes or try to make it right. I can't shop with them anymore, this experience left a bad taste.

UPDATE: Zappos reached out to me, apologized for the bad interaction and sent a refund unprompted. I do appreciate them reaching out but wish it hadn't been because I left a negative review.

I used to love Zappos’s. They were my go to, probably before being acquired by Amazon (which I was not aware of before placing this most recent order). I used to order shoes and other items because I knew if I ordered them before a certain time of day, they’d show up at my door the next day, free shipping. I’m still considered a “VIP member” however, just placed an order four days ago and apparently both items are being shipped separately and will arrive in different dates. The second item in my order, didn’t even get shipped until 3 to 4 days after placing my order!!
Order placed on June 23. June 24, I got no shipping updates. June 25, one item finally “arrived at seller facility” (whatever that means- j though my Zappos WAS the seller facility?). June 26, “package left seller facility.” it’s June 27 now and I have no idea where the package is. It’s supposedly due to arrive on June 29. Why is this taking so long nowadays. And that’s only ONE of the items I’ve ordered. The second item I ordered, didn’t even leave the facility for 4 days!!!
Also, the current “tracking number” for both of my shipments (from the same order), does not take me to the carrier website where I can actually track the packages and get updates. It’s very vague on the Zappos site.
What happened to the “old” Zappos?!???

I called Customer Service to inquire about the holdup and what changed, why business is done differently with them now as opposed to before. The gentleman who answered was very nice but had an extremely thick accent and was hard to understand. I never got a clear answer. It’s almost as if nobody there knew how Zappos used to run before the acquisition by Amazon. Customer service used to be great, the app used to be great. They used to pride themselves on customer service, and it worked. Everything seemed to run quite efficiently, from a Customer standpoint.

Looks like this place has gone down the drain over the years. I won’t be ordering from them ever again.

Completely dishonest, not the Zappos we all knew years ago. ALL PRODUCTS ON THEIR SITE IS FALSE. NONE OF WHAT THEY ADVERTISE IS ACTUALLY IN STOCK. Do NOT ORDER from them, the new Zappos are liars & scammers. You can never get a genuine person on the phone, on ‘chat’ or via email. It is all a facade.

I called Zappos’s and texted them requesting a price match and they told me that the retailer that I’m trying to match does not qualify.

They told me that the retailer is not US based although they have US presence, shipped from the US and are called (retailer)USA.

They told me to call a supervisor and I speak to a supervisor named Kristoff who tells me that they have an internal list of retailers they will match and that this is not one of them. I told them that this is not listed on their website and he tells me that it doesn’t need to be in that because price matching is a courtesy that they do not have to abide by any policy.

I told them that since they did not post the list and that I have met all the criteria posted on the policy that there shouldn’t be any reason why my retailer is excluded. He goes on to say that other retailers do not do this, but I give him examples of other competitors who clearly state which retailers they will or won’t match normally if they have a list. He just keeps telling me that he will not be matching and that they are not doing anything wrong so he wants to end the call. Then he gives me an example of how Macy’s doesn’t list a policy, which is irrelevant because they don’t have a price matching policy. During all of this he rudely continuously accuses me of putting words in his mouth or trying to misinterpret what he’s saying.

At this point, I find out that he is even unaware that Zappos‘s specifically mentions on their website a price matching policy. I am stunned that a supervisor of Zappos is unaware that the price matching policy is posted. I told him this and he says that it doesn’t matter and that he will have the tech team update the online policy. I tell him this is disingenuous and he says it is not and that he’s going to end the call.

Obviously, there were a lot of things that went wrong on this call but I definitely won’t be supporting this company in the future. Looks like they have a lot of complaints about their company.

Declining Shoe Selection and Sizing Options

I am writing to express my frustration with the significant decline in shoe options available through the Zappos at Work program for Amazon employees.

In previous years, there was a wide variety of styles and sizes to choose from. Unfortunately, the selection has decreased considerably year after year. As someone with small feet, my options are now extremely limited. I was forced to select a pair that I knew would be uncomfortable and cause pain simply because there was nothing else available in my size.

The shoes currently offered are expensive, stiff, and uncomfortable — yet we are required to wear them. On top of that, I have to pay out of pocket for the difference that Amazon's allowance does not cover, for shoes I did not want in the first place.

I urge Zappos to expand the range of styles and sizes, particularly for smaller feet, so that Amazon employees can find safety shoes that are both compliant and comfortable. We should not have to choose between following policy and being in pain.

Thank you for your attention to this matter.

I ordered a Steve Madden sandal and received the wrong order. I returned my item and they have yet to refund my money. Yet it took them less than a minute to take my money, but I have to wait 2-10 business days for a refund. They actually make you wait 10 business days. I will never order from them again. First and last time.

Not only did it take over 2 weeks to receive my order, my orthopedic sandals are some weird cheap plastic that has no substance. They also have no padding on the sole and the bottom is smooth plastic, it has no traction at all. You just slide every step. They also charge you for things you did not authorize. They charged me 3 times for my shoes and some program. Will never buy anything with out checking the BBB or scam reports.

First time customer: I ordered shoes for a special occasion one evening. Next morning I was told the order was canceled. Called CS; were nice. Set me up as VIP acct and sent shoes to my hotel. Didn't need the shoes; returned with return authorization. After 3 weeks, called CS to see about credit to my credit card. CS rep said return was received and credit would be issued "this week." That was last week, called CS again and after 12 minutes wasted CS said it would be issued today and would take "up to 10 business days to get through cc processing." Guess who won't order from Zappos ever again. Keep your VIP membership, Zappos. What I needed was reliable, prompt customer service!

Zappos used to be my go to for shoes and other accessories. They no longer allow the amazon prime shipping even though they are affiliated (owned) by amazon. They seem to sell old bottom rack items that are available at discount stores. Placed my absolute last order two days ago. Live chat, which I waited 90 minutes for, told me they could not express my order after I asked if I could pay more for expedited shipping as I was going out of town. No deal I must wait five days for my order. Zappos needs to give up and collapse, they’re looking worse than DSW which by the way has much better merchandise and much better customer service. UPDATE. Received my two pairs of shoes and both pairs were dirty and were obviously worn outside as the treads were worn down.

Seriously think before you buy. Bought a Pair of Mens Sneakers May8 Checking Tracking it said Delivery May 13th. Nothing ever arrived. Zappo's Customer Service told me It will Arrive May 14th. Just Checked Tracking 5:00am May14th now it says Delivery May15th. When You use 3 dates and Still get it Wrong Zappo's is a Joke. May 15th Seriously how bad do you have to be to keep getting it Wrong. Terrible Company.....

They sent me wrong color mens sandles. I sent them 2 emails to support and no answers, First and last time I buy from them.
(I guess they are Millionaires)

1 star.
I contacted support due to an issue with the app, and the agent ended up duplicating my order.
I was supposed to pay about $12 using an Amazon credit, but I was charged over $150.
Only part of the money was refunded, and no one resolved the issue after multiple contacts.
Very bad experience.

Nothing against the brand just the first time I used a pair thumb Zappos broke my tibia zero out of 10 would not recommend

I ordered boots and they were too small. I called to exchange them and they told me it would be 30 days before I could get a store credit and that I could just order another pair. I don’t want to spend another $200 on boots while waiting to see if they even refund me properly and I need the boots within 2 weeks. I went on reeboks website and they were actually cheaper when I ordered the new size. Zappos used to be good, but it’s more expensive and has worse customer service.

Shoes arrived worn and in the wrong box. There is absolutely no way the person who packed this was not aware of it. Awful.

I ordered from Belco.com and then I got a text confirmation that the charge would come from Zapostore on my bank account. Within minutes of that text I had 5 fraud alerts come through on my phone. I had to work with my bank to verify that the 5 charges from different stores were all fraudulent charges. I used this site without checking it out first. My son sent me a link for something specialized that we had been looking for. I went ahead and ordered against my better judgment, which is something I will never do again. I filed a bank dispute because I had not realized it was coming from the Zapostore site when this first happened. So the bank took off all the other charges that I did not make, but when I looked on the site for zapostore, it was nothing but a scam. All their reviews, people were claiming that they didn't receive their merchandise and that there were multiple fraudulent charges of $9.95 right after placing an order. That is what happened to me also, so it didn't take much to figure that one out.

So my bank suggested that I try to contact the company first and cancel the order and get a refund. I did just that. This company is so fraudulent that when I did find a number to contact them.I was told after they answered the phone with a simple hello, no company named. They wouldn't answer who they were with. When I asked them questions, the woman began to speak over me using vulgar language. Saying to me.... "suck my the di** and also to go f myself." That is not a legitimate company. Please check out the site first, as I should have. These people are running a big scam.