I order a lot and I mean a LOT of tissue paper for my art. My latest order was dispatched promptly but it took so long to arrive l. I reached out to the support team and was promptly answered. Af... See more
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Awful I have been meaning to write this review for years. I ordered 100 save the date cards back in. 2016 and they arrived randomly about a year and a half after the actual wedding. Obviously it was... See more
Company replied
I absolutely love Zazzle. I use them all the time, on a regular basis, mostly to design my own funny car bumper stickers. I like to make up my own funny slogans and love to watch peoples faces in my... See more
I love the personalised printed birthday cards. The colour, photographs and writing can be altered easily and the products look amazing as a final print! So professional. Sometimes coming from oversea... See more
Company details
Written by the company
Shop and Customise Millions of Products
Contact info
Redwood City, United States
- support@zazzle.com
- www.zazzle.com.au
4.0
Great
459 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service! Goods arrived quickly although one item didnt. They resent another one straight away, free of charge and it was sent express service!
29 January 2023
Unprompted review
Missing Parcel....NO PROBLEM!
One of my 7 parcels went missing...10 days later I started looking for it. I contacted Zazzle and the customer care team Paulina, Daniella and Maki all did an amazing job in reassuring me that I would receive a replacement order with expedited delivery free of charge! Turns out my missing parcel was sitting n waiting at the local post office (thanks UPS for not advising me!) to be collected. Thanks Zazzle Team for the amazing support. Very pleased and really put my mind at ease as I needed all these items before a deadline. Very impressed too with the quality of the items. I would definitely order again.
26 January 2023
Unprompted review
Why no expected delivery date?
Assumed this was an australian based website - unfortunately it is not - merchandise may be anywhere worldwide. It also does not provide shipping times when making a purchase. This is a huge flaw in the customer experience.
22 January 2023
Unprompted review
Reply from Zazzle AU
Hi Dannielle,
Thank you for your feedback and for placing your order with us.
At the moment, all orders are made and shipped from the United States.
On the checkout page, when you select your shipping method, the expected delivery date is updated accordingly, taking into account the manufacturing time of your order.
One of your agent has contacted you by email to give you more details about your order.
We thank you for your continued patience.
The Zazzle Team.
I think this company is a scam
I think this company is a scam. I ordered keychains nearly 2 months ago. Did not receive tracking once sent & still don’t have items. No correspondence from them & no reply to queries
24 November 2022
Unprompted review
Reply from Zazzle AU
Hi Paula,
We are sorry to hear that you haven't received your order yet.
Could you please send an email from the address registered with your Zazzle account at support@zazzle.com so we can look into this for you ?
Thank you.
The Zazzle Team.
Amazing customer service
Amazing customer service!
When I messaged them about my orders, they handled it nicely and smoothed. Thank you and I appreciate the kind gestures and professionalism.
Highly recommend it!
9 January 2023
Unprompted review
Great customer service 10/10
I ordered a clock. When it got to me I couldn't get it to work. I wrote to Zazzle support and they replied within 12 hours. Paulina replied to my email and as very polite, understanding and very efficient.
We exchanged emails always with a prompt reply and my issue was resolved. My issue began a few days after Christmas so it was with relied that someone replied.
I have no issues with the clock not working, things happen. That's okay. I am however incredibly relieved that my issue was dealt with so well by Paulina and the systems they must have put in to the company. Excellent work.
8 January 2023
Unprompted review
Unique design
The t-shirts the company produces are of unique design, good colouring and lovely cotton quality. The service and the communication are prompt & efficient .
29 December 2022
Unprompted review
Wonderful customer service
My order appeared to be lost in transit as it hadnt arrived after the expected delivery time - but as soon as I contacted customer support I received a fast, kind and helpful response and they kindly reshipped my order with express postage! I am very impressed with the customer service agents who were able to make it a very positive experience overall
5 January 2023
Unprompted review
I ordered a Xmas decoration for my…
I ordered a Xmas decoration for my daughter. It is absolutely beautiful, great quality and even nicer than I thought it would be and my daughter is thrilled with it.
1 January 2023
Unprompted review
Refreshing customer service
Ordered earrings without tracking and they unfortunately got lost in transit, contacted Zazzle and to my amazement, they promptly sent out a new one with upgraded postage and tracking!
This is the best customer service I have received for a very long time, you now have another loyal customer, thanks for such an easy and professional experience.
31 December 2022
Unprompted review
Great service
Ordered a sticker without tracking and it unfortunately got lost in transit, contacted Zazzle and they promptly sent out a new one with upgraded postage and tracking! Great service. And the sticker came out perfect.
Thanks
29 December 2022
Unprompted review
My original order never arrived
My original order never arrived - a replacement was quickly sent, however the quality was substandard. A further replacement was sent and perfect. Great communication through each issue and no hassle getting the replacement item.
28 December 2022
Unprompted review
Awesome Service
I was so happy to hear that they would send me a replacement for the chipped mug that arrived in perfect time before Christmas. I ordered 3 mugs with photos on them and I love the quality. Unfortunately one of them must have broken in the post but a relacement is coming right away :) Customer Service was awesome!
19 December 2022
Unprompted review
Really great customer service
Really great customer service, I stupidly put an order in and did not do express post and my item got lost in transit. Zazzle replaced my order and express posted it at no cost to me. I have purchased other items from Zazzle and am impressed with the quality and service I have received. I am a very happy customer- Thankyou Liz Australia NSW
15 December 2022
Unprompted review
Great service and quality
When my parcel was misplaced, I received very quick customer service with the offer of sending a replacement with improved shipping at no extra cost. I have used Zazzle many times for personalised gifts and I am always impressed with the quality and quick turnaround of the items.
13 December 2022
Unprompted review
My parcel went astray
My parcel went astray. After contacting the company they arranged another shipment to be sent immediately. I’d never shopped with Zazzle before and was delighted by the paper I received , such beautiful quality. I was rapt.! Pun intended.
11 December 2022
Unprompted review
It is such a wonderful experience
It is such a wonderful experience. I love the product and now I have sent friends customised labels for their home made goodies. They love the surprise and are very impressed with the quality. Thank you.
9 December 2022
Unprompted review
Customer service is lacking I really…
Customer service is lacking I really need a contact phone number to ring to speak to someone please.
30 November 2022
Unprompted review
Reply from Zazzle AU
Hi Lorraine,
I m sorry to hear that you are not happy with the service provided. For all ways to get in touch with us, please visit the following link:
https://help.zazzle.com/hc/en-gb/articles/221463567-How-Do-I-Contact-Zazzle-Customer-Support-
Looking forward to assist you!
Kind regards,
The Zazzle Team
Most amazing gifts for that special…
Most amazing gifts for that special someone. For care and service these guys go above and beyond would recommend Zazzle to all thanks again Guys.
4 December 2022
Unprompted review
Great customer service 😃
Order took a bit longer to arrive but customer service were very prompt and helpful and followed up and got the order on the way. Very happy with the products😃
23 November 2022
Unprompted review
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