Zazzle AU Reviews 

Fantastic and quick service! Customer service team assisted me very promptly and made the whole process stress free when needing to get my wedding invites reprinted. Super polite and would definitely recommend Zazzle! Quality of invites and my previous orders are great.

If I could give zero stars I would. This company is the worst!! Such a disappointment and waste of my time and money!! Do not order from this place, theyll give you one headache after another!!

I ordered my wedding invitations about 2 months ago and the first time I recieved them, there were ink markings all over the invites. I asked them to reprint them so there was no ink markings and I recieved pretty much the same ink marked invitations, like they didn't give a damn and just reprinted without cleaning the machine. Then I was following up on the other components of my order which had been "delivered" but I never recieved them. I emailed stating I had not recieved my order and the help assistant said that they must have been delivered because it was marked delivered by the postal service. I responded by telling her that I would not have contacted her if I had recieved them so I obviously had not. She said they could reprint and send them to us which took yet another 2 weeks and even then some of my purchases were missing. Still to this day I have yet to recieve all components of my order and the help desk is not helping at all.

Thanks for nothing Zazzle, can't even send out my wedding invites! Will never be ordering from here again🤬😤😡

Very friendly and helpful
Highly recommend this company

Great product and excellent customer service.
No problems at all with this company.
Would highly recommend

You can only measure good service when something goes wrong.

My order arrived today in time for the event. Except what was in the carton was an order for a store in New York. I'm in Australia and no idea where my order is.
Next I find out the 100% satisfaction guarantee does not extend to expediting a replacement. Nothing that requires any actual effort of course.

So the remedies are a store credit. (but who would trust them again? Not I.) And the "apology"? A 20% discount offer, which is 5% less that the current and oft repeated sales offer. That Mr Bower an insult not an apology.

Here is the kicker. If I want a refund I have to pay the return shipping. Even though the product was wrong, and they admit that, their policy is that they only pay return shipping if the product is faulty or damaged. (but not if it the wrong product? Really?)

They are not to be trusted.

PS you will see Zazzles reply below. Yes they have now offered a refund for their error. But only after my online tantrum.
Their policy of not paying return shipping when they ship the wrong item has not changed.

Fyi i contacted the NY business who's product I was shipped. They tell me that it was ordered a long time ago and was rejected as faulty at the time. Clearly zazzle does not have effective control of their production and logistics, which only confirms my advice to shop elsewhere.

My order has taken a long time to arrive and my query was quickly responded to. A plan of action was set in place to investigate the 'lost in transit' and a replacement item will be sent via expediated delivery.
I couldn't ask for a better customer service, thank you.
Jacqueline Allen.

Great products and fantastic customer service

I love Zazzle! Great products and excellent quality! Have bought a few times now! Recently had an issue with package lost in post and within two days they resolved complaint and had a new package shipped! Great customer service! Highly recommend!

Had an amazing Customer Service experience. My order did not arrive and Zazzle was prompt and swift to sort out my problem. Well done Zazzle…

Fabulous customer service. Cannot recommend highly enough. Many thanks. I will be a return customer!

I had not used Zazzle before but really liked a lot of their products and decided to be brave to order what I wanted. Had read some negative reviews, but as always, I looked at what was on offer for the prices and made up my own mind to go ahead. One item was exactly as I wanted and as photos. The poster sizing did not work so after some help from customer support I eventually cancelled this. Quick and easy process and refund processed within a day.

I ordered a apron for my sisters birthday that was supposed to be sparkly and glittery it was not. It was plain and very thin fabric. I was VERY disappointed with it. Will never order from them again.

Unfortunately my item got delayed but Zazzle dealt with it so quickly and got it delivered to me straight away! I understand things like this happen but I’m so appreciative that Zazzle dealt with it without a problem. Would highly recommend, they provide such quick and efficient service and my blanket turned out so nicely!

I reluctantly placed an order as I hadn’t used or heard of Zazzle before. Part of my order came, one item smashed, probably the fault of heavy handed packers but I sent in a picture with a short email and they issued me a refund. Another item hadn’t been received so I emailed to say it hasn’t arrived, this was also dealt with quickly and a replacement sent out straight away. Couldn’t be happier with the customer service and products I received :-)

A gift I ordered for a family member did not arrive. I contacted Zazzle, who asked that other possibilities be checked (correct address, etc). Once these drew a blank, Zazzle immediately agreed to provide a free replacement, to be delivered by a faster postal system. Fully satisfied, could ask for nothing more.

Poor product. Purchased business cards that were poorly cut - not good enough to hand out to clients

Placing my order with Zazzle was one of my best online ordering experiences thus far. My request for a faster delivery was honoured and my order came to Australia within 1 week. Packed well and the products were of a high quality and exceeded my expectations. I’m so happy.

I had not received my purchase after some weeks. Emailed Zazzle and they replied immediately apologising and are sending a replacement right away. Could not be happier and I am very appreciative of their help and rectifying the situation.
Carol - New Zealand

Amazing work! Exactly as ordered and fast delivery. Ordered a large photo canvas and supersized birthday card for my husband's 40th! Turned out perfect and was delivered to Australia within two weeks!
Will definitely order from them again!

Great customer service! I've used Zazzle lots of times with no problems, this time my poster got damaged in transit and the customer service was great, so quick and helpful.