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Zen Educate Reviews 

1,828
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the supportive and friendly staff who genuinely care about their employees' needs. The service is consistently praised for its professionalism and efficiency, with many appreciating the personalized approach and the effort made to match skills with suitable roles. The user experience, particularly with the app, is frequently mentioned as a standout feature, making job management straightforward and convenient. However, some people mentioned difficulties in getting sufficient work requests or experiencing slow responses from recruitment officers, making it hard to get in touch. A few other people also felt that the initial onboarding process could be inefficient, with issues regarding DBS certificates and a lack of clear communication.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

User experience

Consumers find the user experience to be very positive, frequently highlighting the app's ease of use and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the friendly, helpful, and... See more

Application

People report positive experiences with the app, finding it easy to use, convenient, and well-organized for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zen Educate is a wonderful agency to work for. I am deeply impressed by kind, friendly and supportive staff who care about their employee needs. They also check regularly how happy you are in yo... See more

Rated 5 out of 5 stars

Working with Carew Academy through Educator Zen.I strongly agree Zen has given me an oppurtuinity to prove my potential .I do appreciate that Carew Academy has shown great interest with me and this is... See more

Rated 5 out of 5 stars

If you are thinking about choosing a new supply agency to support more flexible working opportunities - look no further! Very friendly team - able to accommodate your teaching preference like specifi... See more

Rated 5 out of 5 stars

Zen is a great supply agency to work with. The consultants are really helpful and respond to any correspondence, quickly and efficiently. The app is really easy to use and provides the user with usefu... See more


Company details

  1. #27 of 39 best companies in Recruitment

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,828)

321 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid this company

Avoid this company , I am an experienced Cover Supervisor. Decided to go back Into teaching . I have had an Enhanced DBS in the U.K. for 15 years . I am on the update service misplaced my certificate & applied on Zen Educate DBS . Cerys in Cardiff confused with my name & very unprofessional. I provided all the paperwork the right to work in UK born here . And it’s been an absolute joke & very rude tone . Gone with another Agency sorted in 2 mins . Advice really need to listen & I have so many emails explaining. Been painful .

13 April 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Clair, we're looking into this and have escalated this internally. The Regional Director for the Wales office will contact you.

Rated 1 out of 5 stars

Worst agency to work for!


After an incident, I have been chasing managers and they are hiding like mice! More than a month I have been passed from one person to another while they are taking their holidays with the money of the teachers who work for them (they keep 40% of the salary that appears as your daily rate!, for literaly No service in return). Not to mention, I was even provided with a fake email when I told them I wanted to file a formal complaint.

4 April 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi there, we are having trouble identifying who you are, and we want to look into this for you. If you can email our dedicated Customer Support team on support@zeneducate.com with the subject line “Trustpilot Review - Zoya”, we will look at that immediately.

Just to make sure that you have the right information, Zen operates on a flat fee, so the more a school pays, the more our educators earn - this is something we are very proud of. We also handle all complaints at support@zeneducate.com. There’s no need for you to submit a separate one as once we hear from you we will treat it as a complaint and respond in accordance with our Complaints Policy.

Rated 5 out of 5 stars

Overall my experience with Zen has been…

Overall my experience with Zen has been positive. Setting up my profile has been easy to do and all questions that I’ve needed support with has been answered by the Zen team. The profile didn’t take long to get set up and everything was explained to me fully.
Overall I’m impressed with Zen.

27 March 2026
Rated 5 out of 5 stars

Onboarding was relatively quick and…

Onboarding was relatively quick and easy including a digital interview and training session. The app is intuitive and user-friendly and invitations to work give useful information and allow you to turn down a role, giving reason and also letting you opt out of future requests - valuable if, for example, the distance is too far to travel. There is also an additional small financial incentive when you join and online training modules available.

31 March 2026
Rated 5 out of 5 stars

Simple to use

I am finding the system for being told about upcoming positions really helpful and simple to use. It gives you the choice to accept/decline work to suit your needs. Better than lots of phone calls.

1 April 2026
Rated 5 out of 5 stars

I would absolutely recommend Zen…

I would absolutely recommend Zen Educate to anyone looking for teaching assistant roles like myself. Honestly, onboarding was quick. Within a week my profile was live and I was fully booked the week after.
The training modules available are so useful and detailed.
I'm here to stay😌

24 March 2026
Rated 5 out of 5 stars

I personally believe that zen educate…

I personally believe that zen educate is the best agency I have ever worked with.

They offer flexible and suitable opportunities for all who are looking for part time jobs and do study at the same time.

It is definitely a great opportunity and support for me.
I am really grateful to zen educate.

Thank you 🙏

17 March 2026
Unprompted review
Rated 4 out of 5 stars

Positive experiences

Super helpful staff, ready to answer queries whenever they arise, and happy always in finding the right schools for me. Lots of good experiences, under their management. Thanks guys! :)

11 March 2026

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