Banner for Zen Educate

Zen Educate Reviews 

1,826
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the supportive and friendly staff who genuinely care about their employees' needs. The service is consistently praised for its professionalism and efficiency, with many appreciating the personalized approach and the effort made to match skills with suitable roles. The user experience, particularly with the app, is frequently mentioned as a standout feature, making job management straightforward and convenient. However, some people mentioned difficulties in getting sufficient work requests or experiencing slow responses from recruitment officers, making it hard to get in touch. A few other people also felt that the initial onboarding process could be inefficient, with issues regarding DBS certificates and a lack of clear communication.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

User experience

Consumers find the user experience to be very positive, frequently highlighting the app's ease of use and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the friendly, helpful, and... See more

Application

People report positive experiences with the app, finding it easy to use, convenient, and well-organized for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zen Educate is a wonderful agency to work for. I am deeply impressed by kind, friendly and supportive staff who care about their employee needs. They also check regularly how happy you are in yo... See more

Rated 5 out of 5 stars

Working with Carew Academy through Educator Zen.I strongly agree Zen has given me an oppurtuinity to prove my potential .I do appreciate that Carew Academy has shown great interest with me and this is... See more

Rated 5 out of 5 stars

If you are thinking about choosing a new supply agency to support more flexible working opportunities - look no further! Very friendly team - able to accommodate your teaching preference like specifi... See more

Rated 5 out of 5 stars

Zen is a great supply agency to work with. The consultants are really helpful and respond to any correspondence, quickly and efficiently. The app is really easy to use and provides the user with usefu... See more


Company details

  1. #27 of 38 best companies in Recruitment

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,826)

321 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve had a great experience with Zen…

I’ve had a great experience with Zen Educate. The team are supportive, professional, and always quick to help. The platform is easy to use and they genuinely care about matching you with the right roles. I’d definitely recommend Zen Educate to anyone looking for flexible and reliable work in education.

29 January 2026
Rated 5 out of 5 stars

Very professional service

Zen Educate were very quick to sign me on and get my DBS started. They offer good course for Safe Guarding training.
I work doing Supply and have worked in a secondary school and a primary school, both fitting my preference. Since then Zen put me up for a Send School which totally fits my skill set.
Zen Educate also have a very clear pay system that is explained really well.
I haven’t signed with any other agencies .

29 January 2026
Rated 4 out of 5 stars

Not been with you long but so far the…

Not been with you long but so far the experience is positive. Love all the online information and training. Easy to access and very informative.
Staff at the agency always seem accessible and seem to want to help you find the right school for you. I would definitely recommend.

29 January 2026
Rated 5 out of 5 stars

I had a very positive experience with… Kallie

I had a very positive experience with Zen Educate. The platform is clear and easy to use, and the registration process was straightforward. Communication was professional and timely, and I felt well supported throughout. The team were helpful, responsive, and genuinely interested in matching the right opportunities. I would definitely recommend Zen Educate to anyone working in education who is looking for reliable support and quality placements.

29 January 2026
Rated 5 out of 5 stars

Well organised and planned

The app is so great and well organised. It ensures clear and effective communication between supply staff and schools which is hugely beneficial for both parties! I’ve had a great experience so far.

22 January 2026
Rated 1 out of 5 stars

The worst experience

The worst experience. 100% completed boarding. It's been 4 months. My file has not been checked by a consultant. Phoned, no answer. Emailed no reply. A waste of time registering.

22 January 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Mya, we're really sorry about your experience. We checked and you didn't have a response from the team when you emailed before Christmas. That's not good enough!

We've reviewed your onboarding progress, and there are a few actions for you to take in the app. We'll also ensure that the Onboarding Manager in your region follows up with you before the weekend.

Rated 3 out of 5 stars

Poor communication

I am leaving this review to give honest and constructive feedback based on my experience working with this agency for over a year.

During this time, I have consistently experienced poor and inconsistent communication. My stated preferences regarding location and availability have frequently been overlooked, resulting in unsuitable job alerts, while local opportunities have not been communicated clearly or reliably.

There has also been a noticeable lack of staff support. Calls often feel rushed, return calls are not prioritised, and concerns are not followed up in a way that makes staff feel valued or properly supported.

I understand agencies operate under pressure, however clearer communication, respect for worker preferences, and a more professional level of staff care would significantly improve the experience.

I hope this feedback is taken constructively and leads to meaningful improvement.

21 January 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Sherene, we appreciate you giving us feedback. We understand that seeing roles that don't match your preferences and what you're looking for is frustrating, especially when it feels like your preferences weren't heard previously. We're sorry about that! We see you've updated your work preferences in the app today, so you should receive more suitable requests going forward.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look