Banner for Zen Educate

Zen Educate Reviews 1,794

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and supportive staff who genuinely care and make them feel valued. The service provided is often described as professional and efficient, with many appreciating the personalized approach to finding suitable work and accommodating preferences. The app is a standout feature, noted for being practical, modern, and very easy to navigate, making job management straightforward and eliminating the need for frequent phone calls. However, some people mentioned that the personal touch with agents was lost, leading to feelings of being just a statistic and missing out on work if not quick enough to respond on the app. A few other people also felt that communication could be difficult, with some experiencing unreturned emails or difficulties reaching staff by phone. There were also instances where customers felt unprepared for assignments or had issues with promised long-term roles not materializing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often praising their helpfulness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's ease of use,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and support received.... See more

Customer service

Consumers find customer service to be positive, with many expressing appreciation for the exceptional support... See more

Application

Customers had positive experiences with the app, finding it easy to use, convenient, and well-organized for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are thinking about choosing a new supply agency to support more flexible working opportunities - look no further! Very friendly team - able to accommodate your teaching preference like specifi... See more

Rated 5 out of 5 stars

I have had a very positive experience with Zen Educate. I really appreciate that everything is done digitally, which makes the whole process simple, efficient, and easy to manage. I especially lo... See more

Rated 5 out of 5 stars

Zen is a great supply agency to work with. The consultants are really helpful and respond to any correspondence, quickly and efficiently. The app is really easy to use and provides the user with usefu... See more

Rated 5 out of 5 stars

Hi, this is Saleha Zainab from Zen Educate. I'm thrilled to share my experience after working with them for a couple of months. Honestly, Zen Educate is the best company I've worked with in this fie... See more


Company details

  1. #29 of 41 best companies in Recruitment

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well organised and planned

The app is so great and well organised. It ensures clear and effective communication between supply staff and schools which is hugely beneficial for both parties! I’ve had a great experience so far.

22 January 2026
Rated 1 out of 5 stars

The worst experience

The worst experience. 100% completed boarding. It's been 4 months. My file has not been checked by a consultant. Phoned, no answer. Emailed no reply. A waste of time registering.

22 January 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Mya, we're really sorry about your experience. We checked and you didn't have a response from the team when you emailed before Christmas. That's not good enough!

We've reviewed your onboarding progress, and there are a few actions for you to take in the app. We'll also ensure that the Onboarding Manager in your region follows up with you before the weekend.

Rated 3 out of 5 stars

Poor communication

I am leaving this review to give honest and constructive feedback based on my experience working with this agency for over a year.

During this time, I have consistently experienced poor and inconsistent communication. My stated preferences regarding location and availability have frequently been overlooked, resulting in unsuitable job alerts, while local opportunities have not been communicated clearly or reliably.

There has also been a noticeable lack of staff support. Calls often feel rushed, return calls are not prioritised, and concerns are not followed up in a way that makes staff feel valued or properly supported.

I understand agencies operate under pressure, however clearer communication, respect for worker preferences, and a more professional level of staff care would significantly improve the experience.

I hope this feedback is taken constructively and leads to meaningful improvement.

21 January 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Sherene, we appreciate you giving us feedback. We understand that seeing roles that don't match your preferences and what you're looking for is frustrating, especially when it feels like your preferences weren't heard previously. We're sorry about that! We see you've updated your work preferences in the app today, so you should receive more suitable requests going forward.

Rated 5 out of 5 stars

Zen Truro

Zen (especially Molly & Ben in Truro) have been great at finding the right sort of work for me recently.

20 January 2026
Rated 5 out of 5 stars

Very good

Rachael was very helpful in finding me a placement that is right for me and she communicates all changes effectively.

20 January 2026
Rated 5 out of 5 stars

Amazing company

Zen have been fantastic in listening to my needs and have been very supportive in finding me appropriate roles.

15 January 2026
Rated 5 out of 5 stars

Look no further!

If you are thinking about choosing a new supply agency to support more flexible working opportunities - look no further! Very friendly team - able to accommodate your teaching preference like specific year groups or areas/schools you want to be considered for. There are lots of daily supply opportunities and also FT/PT longer term roles offered (if that's your bag!) I have been very happy with all my roles so far and I know I will always be well supported by the wonderful Zen team.

14 January 2026
Rated 1 out of 5 stars

Dehumanizing

I had an interview scheduled but I needed to fill out a job application first and in order to do that I had to agree to all the policies and the handbook. The handbook says that for a year after leaving an assignment I can't have any contact with any of the other staff. That told me that I'm not allowed to date or even make friends with other staff while I'm there because once I leave the assignment I I can't see them again. How awful!

12 January 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hello Brian,

Thank you for sharing your feedback regarding our onboarding process and policy documentation. We appreciate you bringing your perspective to our attention. A member of our team will reach out to you directly to discuss your concerns in more detail and provide further clarity on our standard agreements.

Zen Educate Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look