I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which w... See more
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Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied. Unfortunately the product was faulty, I contacted Zoe Kay with images and they qui... See more
Excellent service great jewellery Kept up to date daily for delivery And arrived when stated Keep up the good work I will definitely use again
Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... See more
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Company details
Written by the company
We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.
Contact info
POBox 652, PR6 6PF, Chorley, United Kingdom
- 0800 644 0625
- info@zoekayjewellery.co.uk
- www.zoekayjewellery.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
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A must read…………
After placing an order for my jewellery it arrived very quickly in the post.
The box it arrived in alone was lovely with a very useful business card too.
Totally delighted with my piece of jewellery - a rather dainty nose stud.
I will most definitely be ordering more from Zoe Kay
I ordered a gold locket and chain for…
I ordered a gold locket and chain for my wife on our golden wedding anniversary. It arrived on time and is a lovely piece of jewellery.
Great service
Great service, good communication. Lovely locket, very pleased. Will be using again. They have some lovely pieces.
Ordered a gold cross and chain
Ordered a gold cross and chain. Arrived on day specified. Quality and packing excellent. Very pleased.
Superb service, quick free delivery.
I ordered my ring yesterday 3rd Aug 21 and it arrived by post this morning 4th Aug 21. Free p n p too!!!!!
Perfect fit.
Payment being taken automatically when required.
Cannot fault the service at all.
From ordering to delivery. PERFECT❤❤
Quality piece
I ordered the silver 18 charm bracelet for my birthday it arrived in 3 days it is just the right length for my slim wrist beautiful charms excellent quality not heavy but enough weight that you know you have it on this is my first piece from this company and I would certainly recommend
Ordered on Sunday received on Wednesday…
Ordered on Sunday received on Wednesday excellent service.
Mens gold chain
This is only a small Company, but don't let that put you off. Zoe is amazing and really looks after her customers. So happy with my purchase.
The beautiful 925 silver "Dad" necklace…
I won the beautiful 925 silver "Dad" necklace on their FB competition. I won on Thursday and it was posted and delivered the very next day! A gorgeous piece of jewellery which was boxed with care in such a pretty box.
The lady kept me informed of delivery etc and was a lovely woman to talk to.
All in all, my transaction was a lovely experience, and I would recommend Zoe Kay Jewellery for any gifts you may need for friends and family in the future.
Sharyn xxx
Excellent service and lovely product
Ordered white gold , personalised St Christopher for an 18th birthday gift. Arrived within 5 days, quality and engraving is beautiful. Customer service excellent, queries were replied to quickly even over a bank holiday weekend.
Amazing company I would definitely…
Amazing company I would definitely recommend.
Excellent customer services and communications.
I am currently in the process of getting yet another piece made due to the high quality and standards of the previous one I bought as a gift for a friend .
Thank you so much !!! These centimental gifts are something to treasure xxx
Made up
Fantastic beautiful ring made by Zoe Kay, Brilliant customer service ,10/10 first class product
I am over the moon with the service and quality of my ring.
I am over the moon with the service and the quality of my Masonic ring.
i lost my original two weeks ago which i had given to me by my Wife to replace my broken wedding ring in 1996. My wife passed away 20 months ago and to lose this lovely ring was very upsetting.
the ring you have supplied is a replica and the in graving is also first class.
I am avery happy customer thank you so much.
Colin
Great chain but definitely underweight of the “approx weight”
Absolutely pleased in every way regards quality of my recent purchase of a 2mm white gold box chain. Delivered in double quick time as well.
My only moan (hence 4 stars not 5) would be it was advertised as “approx” 6 grams, when in fact it weighs only borderline 5.5 grams (weighed on a jewellers calibrated scale)
A more accurate description would have read approx 5.5 grams, not rounded off on the high side.
Trivial matter, maybe I ended up with an exception, but still happy with purchase.
Late arrival and wrong size
I ordered the NAN Sterling silver ring,took a week to come and was late for when I needed for my mums birthday also I ordered a size N but when it arrived it seemed abit big but my mum said she would just take it to be resized to find out they had said a size Y !!!! I’m very upset as I have now had to spend more money to get it resized,because I got no reply about how to return or what can be done will not be ordering again

Reply from Zoe Kay Jewellery
Fantastic company would highly…
Fantastic company would highly recommend, will 100% use in future, quick and easy and good updates on order👍🏻
Slight delay in the order due to the…
Slight delay in the order due to the last one in stock being damaged, took around 2 weeks for it to arrive in store but once shipped it arrived next day. Very happy with my necklace exactly what I was after.
I ordered a 9ct white gold pendant…
I ordered a 9ct white gold pendant necklace with a personalised picture for my mums birthday and am beyond pleased with the necklace . Can’t thank the company enough
CONSISTENT QUALITY FROM ZOE JEWELERY.
AGAIN, ANOTHER VERY WELL DESIGNED INITIAL RING FROM ZOE. YES, VERY HAPPY AND CONTENTED WITH MY 2ND GOOD QUALITY RING FROM ZOE JEWELERY. JIM BYRNE.
Absolutely beautiful is all I can say
Absolutely beautiful is all I can say. I bought a gold angel wing necklace for my best friends 40th the pictures really don’t do it justice it’s so much better. Would I recommend? Definitely. X
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