Zoomcar Reviews 

Its basically a big scam. Crap cars over charge you and then threaten legal action when you want to dispute the wrong charge. Also no customer care.

Terrible service...They delivered a car with 0 fuel in Hyderabad. I had to run on foot to get the fuel. In paranoia, I fueled it to a 100% and later found that they initiated a refund for 60% fuel's cost. The customer care did not have authority to resolve the issue as they can't create tickets or make decisions. Issue can be created through a chatbot that doesn't allow you to talk. I created a ticket multiple times only to have illogical and incorrect math done to support the refund and to find the tickets being closed everytime without factoring in the logical explanation and screenshots of fuel meter before and after the trip. The Asset Light Model is NOT WORKING...Customer support should be your key and doesn't seem that they care to resolve issues or are restricted by management to do so.

Booked car for midnight but got cancelled at the last moment leaving us stranded as the customer support is available only between 9 am to 9 pm. Then tried booking a second car as the hotel booking in the morning was non refundable. But the car provided has lot of damages.
Overall very poor experience, they should stop operating until they can provide better customer experience

Zoomcar as a concept is good, to provide a self drive car platform thus side income for idle cars plus cheaper than taxi for the renter. However if the renter is a dubious criminal / smuggler / anti-national then if your car is confiscated and police files FIR against you for abetting a crime, the zoomcar policy is to disown / no reply to your email / simply vanish. Then you have no option but hire lawyers and fight for your repuatation. My car was caught by Bihar police with 450 litre alcohol. Being a prohibition state, the driver+helper of the zoomcar renter were caught and jailed. FIR was filed naming the car owner also. The case under harsh IPC section 31 carries a 10 year imprisionment. Beware of this cheat company which is actively supporting criminals as they can pay more to zoomcar regularly. If caught then only a poor driver and car host shall bear the consequences. Zoomcar legal reply is they are only a platform hence no liability!!

I have booked Renault kiger from zoom car app on 16 th December 2022According to zoom car you will get car keys in the car after you unlock it. But here in my case I didn’t find car keys in car and it was hectic on a Sunny day with all my luggage’s on road with my family directly from airport heading to the hotel. The host address written on zoom car is fake and there is no one to contact not even any phone number. The toll free numbers on google is bogus they don’t work. Luckily I found that host relative by desi jugaad asking strangers (locals and pawn shop, street vendors) on a scorching sunny day in Jaipur. Finally I got the keys from him and the answer from him was beyond my expectations. It was not even mentioned on zoom car app that the keys were with the host itself and failed to update any contact number. I took the car and the zoom car never upload the actual pics of the car ( the car is of 2021 model but it looks like 3-4 years old ) Car’s condition was okay in terms of drivability, chills good, but the tires could have been better. After paying a hefty amount for a car one could expect atleast a good infotainment system with touch screen and better driving supportive gadgets such as reverse camera etc . Surprisingly it was basic model. So guys better opt for any good and big car rentals, don’t opt for any cheap prices otherwise you will end up with lot of stress. The difference amount is not as big when you compare between zoom and car rentals hardly it is approximately 1-2 thousands per day. Surprisingly the car I took doesn’t have any fast tag, so u need to pay double the amount on every toll standing in a toll queue bothering fellow road users ( embarrassing moments seriously). Zoom car will tell you that you can upload fast tag bills after you end your trip. But interestingly you cannot upload them, the app doesn’t let you upload nor you don’t get reply even if you sent those bills via email. There is a lot to mention but I don’t wanna waste my time Lastly I gave those two stars for car’s AC, drivability and a minimal attitude and friendly nature of that host’s relative. Choose wisely and be safe

I returned the car early which I had booked for 8 days because of its bad condition.They didn’t refund my money which they had promised it’s around 9k which is not a small amount. We r very disappointed with the company who dupe people hard earned money 😡

When a situation occurs between the owner of the car that is offered for rent and its lessee.. the company’s intervention does not compensate for the damage.. I mean, for example, someone who is scum owns a Sunny car. Which he parked in an underground garage. I mean, the mobile network will not be weak.. its not existing at all.. and then he showed off asking you why you are late in getting the car?!.. while receipt is a wasted time with your money..then he tells you it's over, you wont get the car!! .. All what the company did, they brought me a replacement car in 6th of October..50 km far!! And offered a paid Uber trip at its expense.. without caring to your blood pressure.. plan of your day.. any obligation incurred by you on renting the car that you paid the rent for!! They have no value for all of these.. Then, with a simple search, you will find another car offered for rent in the city of May 15th, and it is definitely closer to Nasr City than October 6th. The second scum bad owner car changed his mind and told them that the car is busy after booking confirmation .. The company is very good at telling you that there are no cars available and we will refund YOUR money!! .. Ok sir, what will you do with them? .. He said they ll probably deduct the rent from the scum bag owners.. Okay, but I don't know why it's just probable and not a must! .. OK, what about me? .. We apologize to you very much!! I mean, if you go and didn't find the car that you rented, it will be easier for you to return home, and do not forget to check the brain of the car owner before paying the rent, and be sure whether he is an adult or not!

They are scammers total cheaters they took the money befor the trip the started the trip and I did not have the car to me the trip shows in progress since the past 58 hours when I don't even have the vehicle with me whenever I call them they say you have to wait for 24 to 48 hours ... Please do not book with theses guys they are just clear scammers who want to pocket ppls hard earned money Revv is a better app and more reliable that the zoom car scam team

I picked up car at 10 pm so that I can start early morning.
The lighting was bad in parking area but somehow I got the photos. in cabin light was not working and next morning I found that backseat was full of dog hair. I had to get the car cleaned and lost more than half a day of my trip as it was Saturday and all car wash had a long waiting.

Tire Bursted: on the way from Pune to Satara, tire got bursted. Even the spare tire was not in good condition. I had no choice but to replace tire after showing it to local repair shops. The location was 23 Km away from city. I called zoomcar. The backend team of zoomcar called back after 30 mins.
They agreed that tire replacement can be done if no repair is possible. But the shops nearby did not have the new tire required to fit the car. I had no option but to replace with an old tire, which anyways was my decision.

I went to Satara, It was after 8PM and all shops were getting closed. I purchased a new tire and got it replaced.

Now zoomcar is denying the refund for the lack of computerized bill and photo of mechanic replacing the tire

I booked a car for 3 days. Im on the road waiting for a car. I have received messages saying your booked car is unavailable now. They have taken Rs.13374 from me. Now i dont have a car and I am on road.

Rented ZoomCar from Banglore airport and to my surprise there was no car available. They said they will arrange car and I waited for 2 hours with my wife and two little kids. They stopped picking phone and customer care won’t pick call. Later someone called and said we found car for you and that was 47 mins away. They said take Uber and go. How could I trust them? Eventually ended up paying big amount to local cab.

Worst service ever. We had booked an automatic car from bangalore airport. On reaching the airport we were informed that there are no cars available. This was extremely unprofessional the customer care executives were not able to help at all…after continous calling, they said a manual drive car was available. (We had booked an automatic car). They said the car is not available at airport and the driver will take 4 hours to bring the car. This was ridiculous. We were told to contact the owner and go to his place and get the car. We had to spend another 1200 bucks for this . Would not trust their service ever again

Terrible terrible service from Zoomcar. The car brokedown at 1pm today afternoon and I still have no clue about the status of the car. The on call team were neither able to resolve the problem nor provide me any clear answers about the breakdown fix or a provide me with a replacement car. The team kept saying I will get a call back but I haven’t got any call backs nor any message nor a email about the current status of the car. The car was booked for a wedding and our whole wedding plans have gone awry because of the car breaking down and the absolute rubbish support from the call center team. I spoke to 5-6 different people from the call centre and everytime I had to explain everything from scratch. I made an alternate booking with Revv cars at 3pm and they delivered their car within 3hours. I’m still waiting for an update from the zoomcar about my rental car. Just pathetic. I’m going to post this on public pages and make visible the terrible service provided to someone who has booked a car for 2 weeks.

I wish I could give this service a zero star. Onboarding was horrible - they kept promising a car in a week of making the payment. Took three weeks. And then when I had to cancel the contract, they took 1 month's fees as cancelation, refused to give an invoice for this amount, tried to take the car a few days before the end date and I still haven't received the security deposit. I do not recommend Zoomcar and will not be using it again.

I booked a car from Zoomcar .com to drive in Delhi for 15 days . I paid more than Rs. 35000 ( USD 600) for my booking and received a confirmation that my car is booked . When I went to collect the car the place in Delhi meharuali center was terrible. The Guy who was attending the people was rude, unprofessional, uneducated and had do customer service experience. He very rudely informed me that my driving license is canceled and I will not get the car . I have a UK driving license which is the hardest thing anyone has to make in UK but he just was not ready to listen. I cancelled my booking and I was told that my money will be refunded in three days but its been one week my booking was canceled and no money was refunded. People should beware of these type of fraud companies.