Had a day out in York with my daughter and we popped into Wyse out of curiosity. Beautiful clothes and store layout. Both of us found clothes that we couldn’t resist buying despite the difference in... See more
Company replied
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Review summary
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I usually browse online but today I visited the Wyse store in Southwold. The staff were amazing, so welcoming and friendly. Whilst remaining professional they couldn’t do enough to help us. Finding ou... See more
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Such a great brand and community. Lots of inspiration through live sessions with stylists you can watch. Or in store sessions you can attend. The clothes are beautifully designed to work together and... See more
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I visited the store in Southwold. I wasn't expecting to find anything as am a size 12 on the top and a 16 on the bottom. To my great delight I found a beautiful bronze blouse and a fabulous conker bro... See more
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Company details
Written by the company
Wyse London is a womenswear brand with joie de vivre. Whatsapp | +44 7874 685848. Email enquiries@wyselondon.com. Tag us #wyselondon.
Contact info
United Kingdom
- enquiries@wyselondon.com
- wyselondon.com
4.6
Excellent
448 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Average experience
Quick delivery. Very slow response to returns, refunds and customer query
9 December 2025
Unprompted review
Reply from wyselondon.com
Thank you for your feedback. We’re pleased to hear your delivery arrived quickly, but we’re truly sorry that your experience with returns, refunds, and our response time fell short of expectations. This isn’t the level of service we aim to provide. We appreciate you bringing it to our attention, and we’re reviewing our processes to ensure things move more swiftly going forward.
My query was regarding an error on my part was very quickly and positively resolved in my favour …
My query regarding an order was very swiftly responded to . Customer service has always been excellent and staff are so helpful. Nothing is too much trouble. A fantastic company
24 November 2025
Reply from wyselondon.com
Thank you so much for your wonderful review. We’re delighted to hear that your query was handled swiftly and that you’ve consistently experienced excellent service from our team. Your kind words about our staff truly mean a lot — we’re always here to help, and it’s lovely to know that comes through. Thank you for your continued support; we’re so grateful to have you as a customer!
Great retail experience at the St…
Great retail experience at the St John’s Wood Wyse pop up today. Everything beautifully laid out.
Bought a fantastic pink and burgundy striped jumper for my 19 yr old Daughter- super soft and a great fit -
8 December 2025
Unprompted review
Reply from wyselondon.com
Thank you so much for sharing your experience! We’re thrilled to hear you enjoyed your visit to the St John’s Wood pop-up and that everything was beautifully presented. The pink and burgundy striped jumper is such a gorgeous choice — we’re sure your daughter will absolutely love it. We really appreciate you stopping by and hope to see you again soon!
Ordering is so easy and I love the Pre…
Ordering is so easy and I love the Pre loved bit too, such a fantastic idea....
Returns so easy, packaging divine.
Just love everything about Wyse x
24 November 2025
Reply from wyselondon.com
Thank you so much for your lovely review! We’re delighted to hear that you found the ordering and returns process so easy, and that you’re enjoying our Pre-Loved offering — it’s a part of the brand we’re truly proud of. We also appreciate your kind words about the packaging. Your support means the world to us, and we’re thrilled that you love everything about WYSE. We can’t wait to welcome you back again soon!
Easy & Pretty! The shipping was fast and the dress…
The shipping was fast and the dress that I ordered was exactly as I’d hoped for!
24 November 2025
Reply from wyselondon.com
Thank you so much for your wonderful review! We’re thrilled to hear your dress was exactly what you hoped for and that it arrived quickly. It means a lot to us that you had such a great experience. We hope you feel amazing in your new dress, and we’d love to serve you again soon!
Felt the skirt should have been lined…
Felt the skirt should have been lined and warmer for the money style and colour very nice
Delivery fine I do feel the waiting time for a refund is too long
If I am returning I do so straight away as being a shop owner previously I do understand you want it back so you have an opportunity to re sell it
I would appreciate the same regarding the refund I am a pensioner on a budget and a special purchase like this leaves me unable to purchase another item until I’m refunded
26 November 2025
Unprompted review
Reply from wyselondon.com
Thank you so much for sharing your feedback with us. We’re delighted to hear you loved the style and colour of the skirt, and we truly appreciate your honesty regarding the lining and warmth. Your comments help us improve and ensure our pieces meet expectations.
We completely understand how important timely refunds are, especially when budgeting for special purchases. Please know we’re always working to process returns as quickly as possible, and your perspective as a former shop owner is invaluable to us. We’ll take this on board to keep enhancing our service.
Thank you again for choosing Wyse London – we hope to have the chance to delight you with your next purchase!
Happy customer! 😁
Bianca is excellent to deal with and offered a very prompt service. I was so happy to be so well looked after. Well done Wyse London
6 December 2025
Unprompted review
Reply from wyselondon.com
Thank you so much for your wonderful feedback! We’re thrilled to hear that Bianca provided you with such prompt and excellent service. At Wyse London, we pride ourselves on looking after our customers, and it’s fantastic to know we delivered that for you. Your kind words mean a lot to us, and we look forward to welcoming you again soon!
Excellent
Excellent, so good to have a real person respond and promptly.
2 December 2025
Unprompted review
Reply from wyselondon.com
Thank you so much for your kind words! We’re thrilled to hear that you appreciated having a real person respond promptly. Providing quick and personal support is something we truly value, and it’s wonderful to know it made a difference for you. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Excellent quality as ever!
24 November 2025
Reply from wyselondon.com
Thank you so much for your lovely review! We're delighted to hear that you’re pleased with the quality of our products. Your continued support means a great deal to us, and we look forward to serving you again soon.
Very prompt and helpful
Very prompt and helpful. A pleasure to deal with.
18 November 2025
Unprompted review
Reply from wyselondon.com
Thank you so much for your kind words! We're delighted to hear you had a great experience.
Dissapointing customer service
I visited the York store which is a stunning building. Initially the experience was lovely, the staff member was engaging by complimenting the jeans I was wearing and helpful although I was dropped like a red hot brick when another customer was clearly buying more than me! Her help in finding an alternative size did not happen. My sister, who I was shopping with, put the items I had tried on back as there was no help on offer while I went upstairs to add a scarf to a skirt I had tried and decided to buy. A different member of staff rang through my purchases and took my cash. When she asked the original member of staff for a five pound note as change I was made to feel such a nuisance with the original assistant bordering on rude. After leaving we went into another shop a couple of doors down and the service there was second to none, even when I paid in cash there!
Dissapointing service in a bricks and mortar shop, and we wonder why online shopping is taking over.
28 November 2025
Unprompted review
Reply from wyselondon.com
Thank you for taking the time to share your experience with us, and I’m truly sorry to hear that your visit to our York store fell short of expectations. While I’m glad the initial interaction was positive, it’s disappointing to hear that the level of service wasn’t maintained throughout your visit.
Your feedback about feeling overlooked and the interaction at the till is especially concerning. This is not the standard of service we aim to provide, and I completely understand how frustrating and disheartening that must have felt. Please be assured that we will address this with the team to ensure situations like this are handled with far more care and professionalism in the future.
We really appreciate you bringing this to our attention, as it helps us improve.
My experience of my first purchase in…
My experience of my first purchase in the shop in Marylebone High Street was exemplary and the welcome and assistance I had was wonderful. I had an enquiry about sizing and the helpful lady who served me went to the stockroom and got me the perfect size which was so much appreciated.
Thank you for your great customer service and my experience.
Dr Gillian Aston
26 November 2025
Unprompted review
Reply from wyselondon.com
Thank you so much for taking the time to share your lovely review. We’re delighted to hear that your first visit to our Marylebone High Street shop was such a positive experience. It’s wonderful to know that our team member was able to help you find the perfect size and make you feel welcome and supported.
Your kind words truly mean a lot to us. We hope you enjoy your purchase, and we look forward to welcoming you back again soon!
Reply from wyselondon.com
Thank you so much for your review! We’re glad to hear you had a good experience and enjoyed the variety. Hope to see you again soon!
The Southwold ladies are great
I went in to the Southwold store to try the dark midnight Pea coat the ladies persuaded me to try on the cocoa one which I was reluctant to do. I bought the cocoa one a colour I didn’t think suited me - it did.
8 November 2025
Unprompted review
Reply from wyselondon.com
Thank you so much for sharing this! The Southwold ladies really are fantastic — they have an amazing eye. I’m so glad they encouraged you to try the cocoa pea coat; it’s always a great feeling when you discover a colour you didn’t expect to love, and it ends up suiting you perfectly. Enjoy wearing it!
If you’re shopping in York for cloths don’t miss Wyse
Had a day out in York with my daughter and we popped into Wyse out of curiosity. Beautiful clothes and store layout. Both of us found clothes that we couldn’t resist buying despite the difference in age - real quality and amazing really feminine designs you don’t find elsewhere. But the main reason for the 5 star review is the staff who were so helpful, provided great advice and ideas and created such a friendly inviting atmosphere. They clearly loved what they were doing as well as fully behind the brand and company ethos.
7 November 2025
Unprompted review
Reply from wyselondon.com
Thank you so much for your wonderful review! We’re delighted to hear that you and your daughter enjoyed your visit to our York store. It’s lovely to know that our collection appealed across generations — that’s exactly what we strive for! We’re especially thrilled that our team made your experience so enjoyable; they’ll be over the moon to read your kind words. We really appreciate your support and hope to welcome you both back soon for another visit.
Pre ordered a product and was surprised…
Pre ordered a product and was surprised to find my payment had been taken. When I queried it I was told this guaranteed delivery for me. Chased when the product was showing on the website and found that they were not going to deliver and they offered a refund and discount on a further purchase. I will never use the company again, but I wonder how long it would have taken them to offer me the refund had I not chased?
6 November 2025
Unprompted review
Reply from wyselondon.com
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the level of service we aim to provide.
We appreciate you bringing this to our attention, as feedback like yours helps us review our processes and ensure we communicate more clearly in the future.
I just want to thank the lovely staff in the York store who have….
I just want to thank the lovely staff in the York store who have been so helpful with a recent item that I returned. I only got Caroline’s name, but everyone I spoke to was really helpful. I love Wyse in Southwold too, again staffed by lovely people.
6 November 2025
Unprompted review
Reply from wyselondon.com
Thank you so much for your kind words! We’re so pleased to hear that Caroline and the team in our York store were able to help you — and that you’ve also enjoyed visiting our Southwold shop. We’re incredibly proud of our wonderful teams and will be sure to pass your lovely feedback along to them. We really appreciate your support and hope to see you again soon!
Reply from wyselondon.com
Thank you so much for your lovely feedback! We’re so happy you enjoyed your visit and found the team welcoming 😊 We can’t wait to see you again soon!
Love the colour (ox blood) and perfect…
Love the colour (ox blood) and perfect timing for cold weather!
26 October 2025
Reply from wyselondon.com
Thank you so much for your lovely review! We’re so glad you love the oxblood colour — it’s such a rich, timeless shade and perfect for the colder months. Enjoy styling it this season!
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