An issues and they get in contact very quickly, but I been trying to find out what size is the magnetic charging connector is, think it may be 7.62mm as I need a spare for when am away, but all they... See more
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Functions are clear and reliable, I cross-checked the values with other devices. It measures saturation, temperature, ECG, sleep, etc. thus I find it very useful to get a general idea of my physical... See more
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I was surprised at how accurate it was given the price. There are two big problems: 1. The app has issues, it is hard to configure on android. 2. It only has military time! (I was told t... See more
Company replied
After much research for a device to monitor my blood pressure due to receiving a reading of 204 over 108 at hospital!!! I kept coming back to the X-Wrist first generation. Recieved it on Saturday... See more
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Company details
About X-Wrist
Written by the company
X-Wrist combines the latest health-measurement sensors with an AI-based habit building system that rewards you for becoming the best version of yourself.
Improve your health | Understand your body | Change your lifestyle | Easily book & consult with an expert (doctor, trainer, nutritionist) | Get personalized diets, workouts & healthy habit and recommendations from experts.
Reclaim used energy as EVT tokens | Reuse that energy and spend it on physical or digital goods and services.Contact info
19 LEYDEN STREET, E1 7LE, London, United Kingdom
- contact@x-wrist.com
- x-wrist.com
4.2
Great
96 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Do not buy as CS non existent …
Have had a watch since the first released. Had several problems, initial received a replacement (which was clearly used!). When that stopped working just after 1 year, I contacted asking for upgrade options 3 times, never had a response.
Good product when it works, but when it stops & it will, Customer Support is non existent. Shame.
1 August 2023
Reply from X-Wrist
Hello,
I am Paul CTO of X-wrist and on behalf of our company, I would like to extend a heartfelt apology.
Our CEO passed away several months ago, and as a result, our operations have been in disarray. We have struggled to regain access to our accounts and customer database, causing significant inconvenience. Although our payments were processed automatically, we were unable to fully recover access until a recent court decision.
Now that we are back online, please accept my sincere apologies. I am here to make amends and assist you with any issues you have encountered or may still be experiencing. Your satisfaction is our top priority, so please do not hesitate to reach out if you require any assistance. Please contact support@x-wrist.com so we can help you with your issues if any.
I lost the charging lead for my watch…
Since my first review regarding the loss of my charging lead I have since had an email giving an explanation for the delay in getting back to me and Roger from x-wrist has sent me a new watch and charging lead
The watch works perfectly as did the previous one , my complaint was made because when I stupidly lost the first charging lead I was unable to buy a replacement and got no response from the company
If Roger contacts the others with their grievances in the same positive manner with which he addressed mine I’m sure the company will get back on track and I wish him well for the future
10 July 2023
Unprompted review
Reply from X-Wrist
Thank you for your review and I hope there are no more troubles :)
X-Wrist LT watch.
X-Wrist LT watch.
DO NOT BUY ONE!! ⚠️
Purchased a year ago, and after initial slight difficulties in setting it up, and figuring out settings to enable battery life to be satisfactory, I was fairly happy with the watch.
Within a very short time there were repeated problems with the App connecting to the server, X-wrist help line gave the same excuse every time... "we are updating our server"
It has now been 4 days since my App managed to connect and synchronise data allowing me to view past workouts etc. Now I get no reply at all from customer support.
NOTE.
This watch will not fully function without Internet connection to their server, so if you intend to use it in remote outdoor areas it is almost useless.
I hope this helps and you're not reading this too late!
UPDATE...
I fully appreciate the response from X-wrist, however, time will tell, and I will reserve judgement until I see an improvement in the operation of the watch and the server connectivity, I will then edit my comments accordingly.
This was not a cheap purchase, and after the watch being practically useless for well over a year, I feel "a heartfelt apology" from X-wrist is of little comfort. I have a bucket full of sincere apologies collected over the years, and I have never managed to spend a single one yet.
13 July 2023
Unprompted review
Reply from X-Wrist
Hello,
I am Paul CTO of X-wrist and on behalf of our company, I would like to extend a heartfelt apology.
Our CEO passed away several months ago, and as a result, our operations have been in disarray. We have struggled to regain access to our accounts and customer database, causing significant inconvenience. Although our payments were processed automatically, we were unable to fully recover access until a recent court decision.
Now that we are back online, please accept my sincere apologies. I am here to make amends and assist you with any issues you have encountered or may still be experiencing. Your satisfaction is our top priority, so please do not hesitate to reach out if you require any assistance. Please contact support@x-wrist.com so we can help you with your issues if any.
Paid £165 in January this year.
Paid £165 in January this year. Had a replacement in April as original watch developed a fault. However the replacement watch will now not charge up. No response from Robert or company despite using all methods of contact. Never again. You have been warned ⚠️ Currently heading to small claims court.
7 July 2023
Unprompted review
Reply from X-Wrist
Hello,
I am Paul CTO of X-wrist and on behalf of our company, I would like to extend a heartfelt apology.
Our CEO passed away several months ago, and as a result, our operations have been in disarray. We have struggled to regain access to our accounts and customer database, causing significant inconvenience. Although our payments were processed automatically, we were unable to fully recover access until a recent court decision.
Now that we are back online, please accept my sincere apologies. I am here to make amends and assist you with any issues you have encountered or may still be experiencing. Your satisfaction is our top priority, so please do not hesitate to reach out if you require any assistance. Please contact support@x-wrist.com so we can help you with your issues if any.
Stoped working my watch
My watch stoped working after 8 months. Tried to contact with them by email & x-wrist website contact form. They never replied. Such a shame.
28 June 2023
Unprompted review
Reply from X-Wrist
Hello,
I am Paul CTO of X-wrist and on behalf of our company, I would like to extend a heartfelt apology.
Our CEO passed away several months ago, and as a result, our operations have been in disarray. We have struggled to regain access to our accounts and customer database, causing significant inconvenience. Although our payments were processed automatically, we were unable to fully recover access until a recent court decision.
Now that we are back online, please accept my sincere apologies. I am here to make amends and assist you with any issues you have encountered or may still be experiencing. Your satisfaction is our top priority, so please do not hesitate to reach out if you require any assistance. Please contact support@x-wrist.com so we can help you with your issues if any.
The watch was great until it stopped…
The watch was great until it stopped charging
Sent back under warranty a month of them having it had an email offering me an upgrade to a newer model , accepted it sent address to send too .
2 months later no watch no contact not responding to emails.
Terrible customer service save yourself the trouble avoid this company no warranty backup what so ever
Update after months of waiting I tried contacting them again I received a proper response and a new watch within a week so obviously they have sorted out their issues
5 June 2023
Reply from X-Wrist
Hello,
I am Paul CTO of X-wrist and on behalf of our company, I would like to extend a heartfelt apology.
Our CEO passed away several months ago, and as a result, our operations have been in disarray. We have struggled to regain access to our accounts and customer database, causing significant inconvenience. Although our payments were processed automatically, we were unable to fully recover access until a recent court decision.
Now that we are back online, please accept my sincere apologies. I am here to make amends and assist you with any issues you have encountered or may still be experiencing. Your satisfaction is our top priority, so please do not hesitate to reach out if you require any assistance. Please contact support@x-wrist.com so we can help you with your issues if any.
Non working watch
Watch received. Does not work though, screen initially flickered then just full of coloured horizontal lines. No response from customer service. Complete waste of money. Will make sure it is reported anywhere I can though so hopefully others do not lose their money.
2 June 2023
Unprompted review
Reply from X-Wrist
Hello,
I am Paul CTO of X-wrist and on behalf of our company, I would like to extend a heartfelt apology.
Our CEO passed away several months ago, and as a result, our operations have been in disarray. We have struggled to regain access to our accounts and customer database, causing significant inconvenience. Although our payments were processed automatically, we were unable to fully recover access until a recent court decision.
Now that we are back online, please accept my sincere apologies. I am here to make amends and assist you with any issues you have encountered or may still be experiencing. Your satisfaction is our top priority, so please do not hesitate to reach out if you require any assistance. Please contact support@x-wrist.com so we can help you with your issues if any.
We have bought both an x1 and an x2…
We have bought both an x1 and an x2 from X-Wrist and now own an LT. We are really impressed. For those of you who have read my review before, we did have a small problem but it has all been resolved now and X-Wrist are now back on track and better than ever. Many thanks to Mr Petrescu who went above and beyond to sort my little problem once he was aware of it. Buy with confidence.
1 February 2023
Unprompted review
Reply from X-Wrist
Hello,
I am Paul CTO of X-wrist and on behalf of our company, I would like to extend a heartfelt apology.
Our CEO passed away several months ago, and as a result, our operations have been in disarray. We have struggled to regain access to our accounts and customer database, causing significant inconvenience. Although our payments were processed automatically, we were unable to fully recover access until a recent court decision.
Now that we are back online, please accept my sincere apologies. I am here to make amends and assist you with any issues you have encountered or may still be experiencing. Your satisfaction is our top priority, so please do not hesitate to reach out if you require any assistance. Please contact support@x-wrist.com so we can help you with your issues if any.
Bought the tbp in October 2022
Bought the tbp in October 2022, started to get problems by the end of October, 5th November they say it’s a hardware issue sent out replacement, 6th December issues with replacement, January 2023 sent me the next generation which worked ok for a few months but is now so inaccurate, bp readings way off, bpm way off, steps way off. That’s my third watch and totally wasted my money on a product that is unfit for purpose. Now it takes 16 HOURS to charge from 20% to 95%. Don’t waste your money on these faulty watches. Buyer beware.
10 May 2023
Unprompted review
Reply from X-Wrist
Hello,
I am Paul CTO of X-wrist and on behalf of our company, I would like to extend a heartfelt apology.
Our CEO passed away several months ago, and as a result, our operations have been in disarray. We have struggled to regain access to our accounts and customer database, causing significant inconvenience. Although our payments were processed automatically, we were unable to fully recover access until a recent court decision.
Now that we are back online, please accept my sincere apologies. I am here to make amends and assist you with any issues you have encountered or may still be experiencing. Your satisfaction is our top priority, so please do not hesitate to reach out if you require any assistance. Please contact support@x-wrist.com so we can help you with your issues if any.
I’ve had the x-wrist LT since July and…
I’ve had the x-wrist LT since July and initially was quite disappointed as I had some issues however the after sales support was excellent and I worked through the problems and it has been fantastic up until around 2 weeks ago when it kept shutting down. Again the technical support was second to none and it’s again probably the best watch of its kind for the price
12 January 2023
Unprompted review
Reply from X-Wrist
Thank you for your review.
Got the X2 as a gift
I received the X2 as a present a couple of months ago. Despite having a couple of hiccups when trying to set it up, I managed to connect it and use it without issues since. I got some support from their website chat but I would suggest implementing phone support as well, it would make things easier for the technology newbies such as myself.
9 December 2022
Unprompted review
Reply from X-Wrist
Thank you for your review. If you have any issues please contact us and we'll be happy to assist you.
Great watch, shame about the support and warranty
Great watch - terrible after sales service. Watch strap doesnt fit the watch and no one there to answer emails.
10/12/22: After a bit of a delay I did receive replacement strap in the post and it fits fine. Communications is key - answer emails timeously.
30 November 2022
Reply from X-Wrist
Hello Jim. We apologize for the delay and want to assure you we are committed to speeding things up in terms of effective communication and logistics.
My app sometimes don’t up date
11 November 2022
Unprompted review
Reply from X-Wrist
Hi Glenn,
Thank you for the review.
That is most likely due to your mobile OS settings. You'd need to enable automatic updates for the app to update on each new release.
If you need assistance with this, please contact support at support@x-wrist.com and our team will gladly help you.
Best wishes,
X-Wrist Team
great product and customer service
my watch was replaced rather than repaired immediately after receiving notified of a problem with my current watch . great customer service received after the company identified a problem in receiving my previous emails. great watch would highly recommend, it has helped me manage and identify issues with my vitals stats and health during cancer treatment and in my recovery to build up my stamina again.
10 November 2022
Unprompted review
Reply from X-Wrist
Hi Lynne,
Thank you for your review.
We'll keep improving our products and try to offer you the best service we possibly can.
Best wishes,
X-Wrist Team
Nice watch X-WRIST X2 but some fixes are needed
I bought two X-WRIST X2 watches, mainly for my mother and myself, out of curiosity. After I tried it, I noticed good features for health monitoring, such as blood pressure, blood oxygen, and body temperature. The ECG works pretty well. I would recommend you add the result of the ECG, such as sinus rhythm or signs of atrial fibrillation (similar to other smartwatches).
Unfortunately, I noticed the sleep monitoring indicator didn't show any record. Also, I've been to the gym, and no workout calories were recorded. Only the heart monitor worked. Maybe there is a fix to this.
I bought the watch for my mother's blood pressure monitoring needs. Hence I am satisfied with the acquisition. The blood pressure measurement works well and is quite accurate (error margin -10 points). Compared to other brands the accuracy level is similar. I was also impressed with the blood oxygenation and body temperature features that work well. The watch and app automatically measure and monitor the above vital signs, and you can compare the measures at different time frames. I liked it. So it met my needs and expectation, but if you could check the above (calories & sleep recording) and further develop the ECG, the watch would definitely be highly competitive with other brands. However, it is already a great acquisition considering the price for vital signs and health monitoring at different time frames with a nice app dashboard.
27 October 2022
Unprompted review
Reply from X-Wrist
Hi Sergiu,
Thank you for the very detailed and honest feedback. It helps us greatly to improve our products and your experience as our customer.
Regarding your points - the ECG feature you're mentioning is exactly what we're working on and will be released quite soon.
In regards to sleep and workouts - yes, they should work. Please use our contact form on this page to talk to one of our colleagues, as they will help you out with this
https://www.x-wrist.com/live
Best wishes,
X-Wrist Support
Excellent device and service!
Excellent device and service from X-Wrist!
14 July 2022
Unprompted review
Reply from X-Wrist
Hi Steve! Thank you for the kind words.
Don’t buy the watch
Don’t buy the watch. Poor connectivity with IPhone. Been waiting for a response for over 2 weeks to get an answer. I have a watch that can’t even tell the time as it worked and then didn’t work.
Have gone back to my trusted Fitbit. Honestly it isn’t worth all the marketing hype. Plus you can’t get calls on it or notifications that calls are coming through. And the BP isn’t worth a single recording. I have a professional BP and heart monitor. The calibration is way off.
Not happy I have wasted time and money on marketing hype.
10 August 2022
Reply from X-Wrist
Hi Mr. Feddersen,
We're extremely sorry to hear about the issues you've encountered. We work hard to make it in a very crowded marketplace and it is in no way the experience we want our customers to have.
It's true, for the past 2-3 weeks some of our users have been experiencing some connectivity issues with their iPhone. That is because of a recent iOS update that has changed the way they handle connections with non-Apple wearables.
Our developers have worked day and night to solve this issue, and it's now fixed, thus stabilizing the connection.
All the issues you've mentioned depend on a continuous connection between the watch and your phone, and you should not have them any longer with the latest app update.
We'd have answered to you here on Trustpilot a lot faster, however we did not see the messages fast enough.
If you're still experiencing issues, please contact our support team at support@x-wrist.com or on www.x-wrist.com/live and they'll assist you to get your watch up and running.
Best wishes,
X-Wrist Support
Terrible after sale service
Terrible after sale service. Got my watch as a birthday present but couldn’t register it. Followed all the instructions and given the app all the permissions it needs but when I try to pair the watch it doesn’t show up on the app. I contacted the company through the support email and also filled in the form provided in the app and 2 days later still haven’t heard from them. Now I have a smart watch that’s not even showing the right time let alone all the ‘smart’ features it is supposed to offer. NOT GOOD AT ALL
1 August 2022
Reply from X-Wrist
Hi Mr. Wood,
Sorry to hear about the issues you've encountered with our product.
It's true, for the past 2-3 weeks we've been experiencing some connectivity issues iOS systems because of a recent update that has changed the way they handle connections with non-Apple wearables.
Our developers have worked day and night to solve this issue, and it's now fixed, thus stabilizing the connection.
All the issues you've mentioned depend on a continuous connection between the watch and your phone, and you will not have them any longer with the latest app update.
We'd have answered to you here on Trustpilot a lot faster, however we did not see the messages fast enough.
If you're still experiencing issues, please contact our support team at support@x-wrist.com or on www.x-wrist.com/live and they'll assist you to get your watch up and running.
Best wishes,
X-Wrist Support
As far as I am concerned does not do what it says on the tin when…
The wrist strap is too small when fitted with the inflatable the blood pressure monitor is wildly inaccurate,all the other functions operate OK. Wouldn't buy again
13 July 2022
Unprompted review
Reply from X-Wrist
Hello.
Thank you for your review.
The inaccuracy of the band exists because you did not calibrate it!
Please contact support@x-wrist.com so they can help you calibrate it.
X actly as it says
So. I took a gamble on the X2 watch as I was after a replacement for my fitbit. The X2 seemed like the ideal watch offering so many amazing features so I went and purchased the X2. I will be honest I was underwhelmed when I recieved the watch and I had a few issues from the start with it not recording steps and ecg issues along with a few others. I initially contacted the customer services who replied almost immediately. 4 weeks later and after a few updates along the way I have to say that I more than impressed with the X2 and its performance. Everything works great and the accuracy is near spot on. The interactive app that they have records all of your health stats and allows you to earn electronic currency to spend towards items by just doing normal day to day activities. I would definetly recommend x wrist watchs and as a company I can see them doing great things.
7 July 2022
Unprompted review
Reply from X-Wrist
Thank you for your review. If you have any issues please contact support@x-wrist.com
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