X-Wrist Reviews 96

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

An issues and they get in contact very quickly, but I been trying to find out what size is the magnetic charging connector is, think it may be 7.62mm as I need a spare for when am away, but all they... See more

Rated 5 out of 5 stars

Functions are clear and reliable, I cross-checked the values with other devices. It measures saturation, temperature, ECG, sleep, etc. thus I find it very useful to get a general idea of my physical... See more

Company replied

Rated 5 out of 5 stars

I was surprised at how accurate it was given the price. There are two big problems: 1. The app has issues, it is hard to configure on android. 2. It only has military time! (I was told t... See more

Company replied

Rated 5 out of 5 stars

After much research for a device to monitor my blood pressure due to receiving a reading of 204 over 108 at hospital!!! I kept coming back to the X-Wrist first generation. Recieved it on Saturday... See more

Company replied

Company details

  1. Software company
  2. Home Care Service
  3. Software Vendor

About X-Wrist

Written by the company

X-Wrist combines the latest health-measurement sensors with an AI-based habit building system that rewards you for becoming the best version of yourself.

Improve your health | Understand your body | Change your lifestyle | Easily book & consult with an expert (doctor, trainer, nutritionist) | Get personalized diets, workouts & healthy habit and recommendations from experts.

Reclaim used energy as EVT tokens | Reuse that energy and spend it on physical or digital goods and services.

Contact info

4.2

Great

TrustScore 4 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After much research for a device to…

After much research for a device to monitor my blood pressure due to receiving a reading of 204 over 108 at hospital!!! I kept coming back to the X-Wrist first generation.
Recieved it on Saturday 23rd April. Downloaded the app and was super easy to set everything up.
It has been a revelation over the past couple of days to keep an eye on my blood pressure and watch it settle, also to monitor heart rate, blood oxygen & temperature. Also the app is really well set out and informative.
Super happy with my watch and looking forward to exploring all its functions....and even better a British company to boot 👍👍👍👍👍

25 April 2022
Unprompted review
X-Wrist logo

Reply from X-Wrist

Thank you :).
Please contact support@x-wrist.com or https://live.x-wrist.com if you need any assistance.

Rated 3 out of 5 stars

After initial teething problems I have…

After initial teething problems I have my watch up and working and I'm very pleased with it

12 April 2022
Unprompted review
X-Wrist logo

Reply from X-Wrist

Hello.
Thank you for your review.
Please contact support@x-wrist.com or https://live.x-wrist.com if you need any help.

Rated 4 out of 5 stars

Not much fittnes but a lot of health data

I just received the watch and for the money you pay is a good investment. I would say that is more a health medical device then a fitness and multisport device. The fitness features are quite basic (there is no GPS, no multisport profiles, no detail info while training), but the health monitor features I might say are formidable, almost 90-95% accurate with medical equipments. I see it more as a medical monitoring instrument then a fitness watch. I use a Polar Grit X and an Huawei GT2 to monitor my trainig and I will stick to them on this aspect as they offer a lot of feedback in terms of traing and recovering but in terms of health and medical feedback I will stick with X-wrist. In terms of health and medical feedback it offers accuracy with a price that is hard to compete. To get this info from a Apple watch you need to invest between 400-600£, Samsung is a hit and miss as it requires too much hassle and installations, Huawei watch D has a price of 600-700 dollars in China and is not in Europe yet, there are other brand like Withings but the price of this band makes it worth it and unique if you want to stay on top of your health monitoring. Basic fitness data but wealthy health data. In term of support I didn't understand how the company will support the watch on firmware updates. Will it be firmware update support or in 6 months you have to buy another product? There is need for some clarification in term of technical and firmware support.

28 March 2022
Unprompted review
X-Wrist logo

Reply from X-Wrist

Hello.
Thank you for your review.
You are right in everything you said.
We are more focused on health then fitness.
BUT, we will release a new update that will fix this issue.
We are aiming to use all our sensors for the fitness stats... At the moment nobody in the market uses these sensors to calculate your TRUE calorie burn or true energy spent.
Firmware updates are done by the app automatically in background without user interactions.
Our future updates will include medical consultations by NHS qualified personal and many others.
If you have any troubles please contact support@x-wrist.com or https://live.x-wrist.com

P. S. We currently have " add past workout " feature that may work well for you :), please contact support they might help you sort things..

Rated 5 out of 5 stars

Had it now for 6 weeks

Had it now for 6 weeks

Accurate enough to make it useful apart from the sleep records , don’t find they are reliable, but overall does what it says it will do , only issues are …
1. Pulling strap off to recharge could be easier it’s very tight

2. On the setting to collect data every 20 minutes the battery only last 3 to 4 days.

Overall a good useful product at an affordable price

27 March 2022
Unprompted review
X-Wrist logo

Reply from X-Wrist

Thank you!
1) on our next versions of the band will address this charging difficulty.
2) the battery will improve in our next software updates.

Rated 5 out of 5 stars

Just received my band and it is a great…

Just received my band and it is a great product.
Made in England which is nice to know.
Delivery took longer than advertised but all worked out in the end.
Easy to set up once you do as it said on the box, start up instructions are on
Help.x-wrist.com.

15 March 2022
X-Wrist logo

Reply from X-Wrist

Thank you!

Rated 3 out of 5 stars

1 The device has arrived in good time…

1 The device has arrived in good time and like so many posts I struggled to get the wrist strap off to charge it.
2 the lack of good clear written instructions is frustrating. There doesn’t seem to be much online that I can find on how to use the device, plenty on how to buy it.
3 the device screen is cluttered as are the app screens. I’m guessing the screen itself is not touch sensitive but to be honest I can’t really tell.
4 The health metrics seem accurate
5 The notifications are difficult to read at times with a small font and not displayed for long with no obvious way to retrieve the message.

8 March 2022
Unprompted review
X-Wrist logo

Reply from X-Wrist

Hello.
Thank you for your purchase.
2) you have a paper in your box with a link to https://help.x-wrist.com as the user manual would have to be 100 pages long... We decided to put it online thus saving costs and paper.
3) you had all the info about this prior on ordering, movies, print screens, product description (where it says that it does not have a touch screen)
4) please contact support to help you calibrate it for an even better reading if you cannot reach the help files.
5) We are sorry for this, you had all the info prior to the purchase...

Rated 5 out of 5 stars

This is a great watch.

This is a great watch.
Everything was spot on even got confirmation from my GB about the readings,
The only thing I cant seem to change the is watch screen...

7 March 2022
X-Wrist logo

Reply from X-Wrist

Hello. Thank you for your review!
Please contact support@x-wrist.com to assist you with the watch screen.

Rated 5 out of 5 stars

the x-wrist is the cheapest and best watch i have ever bought.

the x-wrist is the cheapest and best thing i have ever bought for what it does. it also has an APP to download to see all the data and updates every 10 minutes.
i occasionally kept losing the signal from mobile phone to x-wrist but i found a solution to solve that...put the x-wrist on my wrist with my apple watch! i have not lost a signal since.
best buy ever...please do not miss out or you will be disappointed. 5 out of 5 by me.

4 March 2022
Unprompted review
X-Wrist logo

Reply from X-Wrist

What? No :), please contact support.
They will help you with everything!
There is no need to wear 2 watches at the same time.

Rated 4 out of 5 stars

How do you get the strapp off to charge it?

Looks a really good but for the life of me I cannot get the strap off to charge it. I am afraid I will damage it because the only way to get it off is to use extreme force (well that's what it seems to me). Can anybody explain to me the easy way to do this please?
Oh I have tried the live chat and it's been about 10 mins but it says "our usual reply time is 4 mins".

3 March 2022
Unprompted review
X-Wrist logo

Reply from X-Wrist

1) the strap comes of a little hard at the begining because the item is new.
2) you have one explainer video page that helps you. (A better explainer video has now been posted.)
3) USUAL reply time 4 minutes.
It means that support may answer in 4 minutes or may answer in 4h, depending of pending customers.
As far as I see the support answered you in 15 minutes.
The time of answering is also rised if one customer opens several tickets...

Rated 5 out of 5 stars

Excellent small piece of hardware.

Excellent small piece of hardware.
Bought it few days ago, the data is spot on, battery lasts (did not charge it yet).
A bit hard to remove the strap to charge but everything is fine now.
Recommend!

1 March 2022
Unprompted review
X-Wrist logo

Reply from X-Wrist

Thank you!

Rated 5 out of 5 stars

Looks nice

Looks nice, works well, does what I want it to do, blood pressure, heart rate, sleep, steps etc. Good battery life.

25 February 2022
X-Wrist logo

Reply from X-Wrist

Thank you!

Rated 5 out of 5 stars

Great service.

Great service.
Fast delivery, easy to install. Really happy with it.

24 February 2022
Unprompted review
X-Wrist logo

Reply from X-Wrist

Thank you!

Rated 5 out of 5 stars

A solid & absolutely sufficient…

A solid & absolutely sufficient smartwatch for little money. Yeah, he's tracking as not 100% accurate. But what health monitoring watch does that? I can't say anything about the silicone band, as I just got another band to it.

23 February 2022
Unprompted review
X-Wrist logo

Reply from X-Wrist

Thank you

Rated 5 out of 5 stars

Great product

Great product, very intuitive, simple to configure, works very well, very light, excellent value for money nothing to envy compared to big brands that cost 10 times as much.
Among the strengths that it has, the blood pressure and spo2 surprised me positively.

23 February 2022
X-Wrist logo

Reply from X-Wrist

Thank you!

Rated 5 out of 5 stars

The watch looks very nice and high…

The watch looks very nice and high quality, but I kept having problems with the Bluetooth connection! The watch lost its connection several times a day, which was already very annoying. Support was able to help me and solved things. I had issues with the permisions of the app.

22 February 2022
X-Wrist logo

Reply from X-Wrist

Hello. In 2 weeks the issues with app permisions will be solved.
Thank you for the feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look