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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people found the social media platform to be highly unsatisfactory, citing issues with its rules, content moderation, and the presence of numerous bots and fake accounts. Customers frequently reported a lack of real customer service, with many struggling to contact support or receive replies to their inquiries. The website's user experience was often described as highly problematic, being unnecessarily complicated and poorly run, with basic functionalities not working as expected. Some people were dissatisfied with the customer service, highlighting the absence of phone, email, or chat support for resolving issues or requesting refunds. They also mentioned difficulties in regaining access to accounts due to a lack of proper verification options and unresponsive support, leading to frustration and a feeling of being unheard.

What people talk about most

Social media

Customers consistently note negative experiences with social media. Many reviewers report issues with account... See more

Website

Users describe negative interactions with the website, expressing widespread dissatisfaction and frustration.... See more

User experience

Consumers express significant dissatisfaction with the user experience, frequently reporting issues with... See more

Customer service

Clients share negative opinions on customer service, with many expressing extreme dissatisfaction due to the... See more

Customer communications

Customers express significant frustration and dissatisfaction with the contact process. Many reviewers report... See more

Based on these reviews

Rated 1 out of 5 stars

X allows vile, filthy conversations against perfectly innocent people. Most recently Erica Kirk whose character and motives were relentlessly torn apart for no reason whatsoever. They say it is freed... See more

Rated 1 out of 5 stars

Twitter/X/Elon Musk, and their associates are sad sacks of sh*t. Imagine hiring far right fascist undercover mods to scout for mean comments against the government, Trump, and their pathetic ICE agent... See more

Rated 1 out of 5 stars

It's almost impossible to run ads on X because their braindead, moronic "automated" systems ban, restrict and halt everything for no reason. There is almost no real customer service. The accounts get... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

490 reviews

5-star
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1-star

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nothing answer

Hello,
I don’t understand why you’re charging me a €9.60 subscription fee for the period from April 27 to May 27, when I canceled this subscription on April 22. I kindly request that you cancel this charge.
Thank you.
Best regards.

27 April 2025
Unprompted review
Rated 1 out of 5 stars

Customer service is a joke

Customer service is a joke. I was wrong suspended for “impersonation” and am a PAYING PREMIUM USER. Still no response from them after a week. Absolutely insane, I’ve never been so disappointed in Elon

20 April 2025
Unprompted review
Rated 1 out of 5 stars

A platform like all the others Suspending You for Everything

This app is a joke. A mind-numbing, woke-infested, censorship machine. All it does is shove the daily agenda in your face — endless crime stories, victimhood porn, and you’re supposed to clap and call it “inspiring.” Say one honest thing that doesn’t fit their narrative? Boom, you’re suspended. Freedom of speech? Deleted.
And don’t even think about reacting to Gaza or anything real — show an explosion, express emotion, and suddenly you’re the villain. You heartless monster, how dare you feel something they don’t approve of?
They want you to be a smiling zombie 24/7, fed with “positivity” while they erase your brain one notification at a time. Their trans narrative didn’t sell anymore, so now it’s a new mental manipulation campaign — just as toxic, just as fake.
I deleted the app and every other clone like it. They can all rot. No one wants to live in a digital daycare run by woke bots. You’re not saving the world, you’re ruining it — one censored thought at a time.
Go bankrupt. No one will miss you.

20 April 2025
Unprompted review
Rated 1 out of 5 stars

suspended for no reason

In January, my account was suspended for no reason. It seems it was incorrectly flagged as a bot (a rate limit was applied just before it was suspended). What's the point of working on your account if it's suddenly suspended and you lose all the progress? I've filed several appeals, but haven't received a response, not even a single email.

27 January 2025
Unprompted review
Rated 1 out of 5 stars

MA MAN ELON MUSK

MA MAN ELON MUSK, I would greatly appreciate if you improved moderation and stopped suspending innocent accounts, I have requested an appeal and had no reply since. this was a few days ago, and I've been stuck in read only mode. and theres a bunch of subscribe nonsense just to see posts, this platform is garbage please fix it.

11 April 2025
Unprompted review
Rated 1 out of 5 stars

You have to pay for freedom of speech, man !

X's algorithm deliberately limits the visibility of tweets from accounts that haven't subscribed to a premium subscription.

By "premium subscription," I mean total freedom on everything and without word limits: visible to all, insults, threats, racism, xenophobia, pornographic images, videos, disinformation... in short, you can do anything for all to see, and Elon Musk's team has your back.

Otherwise, no premium = you're limited on the number of words and the visibility of what you write, even if it's interesting.

Then, they say that Elon Musk defends freedom of expression; he's just defending his wallet. Run, man, I won't pay tomorrow. 😂

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Cesspool of hate and division

Cesspool of hate and division. When are users going to realize these media companies are only interested in money. Everyone should stop using these lousy money grubbing social media media companies. Period.

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling support

Absolutely appalling support. Both my personal, and business account was hacked, and I changed my password, but the hackers managed to enable 2fa on both accounts, so I can’t access either of them. I’ve contacted X support team about this, and both times dismissed me and told me that I’m wrong and that I can login??? Then I emailed back, and both times never got an email back. This was nearly a month ago, still no reply. I am extremely annoyed about this situation, as X support is genuinely terrible. If you’re looking for a platform that will help you recover hacked accounts, this isn’t the one for you.

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Since Musk took over it's swamped with…

Since Musk took over it's swamped with hatred, misinformation, and disinformation.

Much of this is from foreign adversaries, like Russia.

They really just don't care anymore.

I've joined Blue Sky instead.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

Clarification Regarding My Review of X.com

Dear Trustpilot Content Integrity Team,

Thank you for your message. I was surprised to learn that my review of X.com was flagged and removed for allegedly containing promotional references or suspicious patterns.

I want to clarify that my review was written based solely on my personal experience as a real user. I did not include any promotional content, nor have I engaged in any suspicious behavior. I simply shared my honest experience regarding the suspension of my account and the lack of proper support from X.com.

I kindly ask you to re-evaluate the review, as I believe it was incorrectly flagged. My goal was to inform others about my experience—not to promote or mislead in any way.

Thank you for your time and understanding.

Best regards,
Toma Georgiev

25 March 2025
Unprompted review
Rated 1 out of 5 stars

RIP Twitter

What was once a fun, social platform for healthy debate and opinion sharing has become a radical platform for extreme hate and division. After 15 years, it's time to call it a day. RIP Twitter.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Under the toxic hand of Elon Musk X has…

Under the toxic hand of Elon Musk X has degenerated into a vanity platform to broadcast his own very weird, disturbing and destructive views.

This attention-craving narcissist is only really interested in free speech if it’s the very loud sound of his own voice that’s speaking. So expect to have your account suspended when this whining, temper tantrum child of a man feels threatened or contradicted by you.

Expect a snake pit of hate, misinformation and outright lies. Expect a grotesque echo chamber for the sad, the mad and the very bad. Expect the polar opposite of everything that is good and true and decent in the world.

But you deserve better than this car crash of anti-social media. Join me and delete your account if you value the truth, your sanity and integrity and give this unbalanced false Messiah the finger.

17 March 2025
Unprompted review

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