Diego was a great advisor. He was very patient and proactive. He generated two different layouts for our bathroom and gave us two separate quotes. He also gave us very useful tips that were particular... See more
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See what reviewers are saying
Omg the best attention I’ve gotten in NL, about ANYTHING. I was in the Bijlmer Arena store, the seller knew so much, gave advice, I would go back to this store anytime
My experience with X2O purchase at Villa Arena was amazing. From the moment I met the sales person : Muriel, I knew, I was in a good hands and basically, because of her professional experience and gre... See more
Company replied
We have been to multiple showrooms but in none of them we have felt so welcome as in this one. Starting from the very well organized space that was easy to walk around and find things, to the selec... See more
Company details
Waarom X²O Badkamers?
Written by the company
- Dubbel zo blij met korting op jouw badkamer
- Van een badkamer van X²O word je pas écht dubbel zo blij, want dankzij onze aanpak – zonder tussenpartijen en dankzij efficiënte processen – kunnen we je het hele jaar door héél voordelige prijzen bieden. In al onze showrooms én in onze webshop.
- Dubbel zo blij met jouw keuze
- In onze showrooms vind je zo’n 70 inspirerende voorbeeldbadkamers op realistische grootte. Bij ons geen gesjoemel, maar een vrijblijvende en transparante offerte én een laagste prijsgarantie zodat je nooit te veel betaalt.
- Dubbel zo blij met onze service
- Daar bovenop ontvang je tot 10 jaar garantie. Wist je al dat wij 95% van ons assortiment uit voorraad kunnen leveren. Zo kun jij snel aan de slag met jouw project! Niet zoveel haast maar wel profiteren van de beste prijzen? Wij kunnen jouw bestelling tot wel 12 maanden gratis opslag. Dat geeft een goed en georganiseerd gevoel. Jij blij, wij blij.
Contact info
Netherlands
- info@x2o.nl
- x2o.nl
Dubbel zo blij mee
4.7
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good process of ordering
The process of ordering the products in the Wateringen's store was professional and pleasant
27 May 2022
Unprompted review
Reply from X²O Badkamers
Hi Amir,
Thanks for sharing your feedback with us.
We appreciate knowing you are very satisfied with your purchase and that our team helped you out when needed.
We hope to see you again.
Kind regards,
Het X²O team
Incomplete delivery and poor customer service
I was very dissatisfied with the way in which the delivery of the order was managed. I ordered my products and scheduled the delivery but to my surprise I realised later that X2O did not deliver all the products I had ordered. I received no intimation that the delivery was incomplete and infact even X2O was not aware of this issue until I called them. Despite repeated calls even after 10 days since the incomplete delivery, X2O cannot ascertain what they have supplied or what is yet to be delivered and how long it will take to deliver the missing products. The only response I get is that the logistics department of X20 has not given any information and hence the staff at X20 showroom can do nothing. I received so many emails asking for the payment etc but the communication falls flat regarding the problem resolution. There is no proactive resolve to address genuine customer grievances. The whole episode has caused me a delay in the project and stress.
26 May 2022
Reply from X²O Badkamers
Dear Sunil
Thank you for taking the time to provide your feedback.
Service is our top priority, but unfortunately, we have not been able to handle our customer files with the service levels we normally provide in both cases in recent weeks. Please contact us via email using leveringen@x2o.be and livraisons@x²O.be so that we can find a solution for you.
We look forward to hearing from you.
Kind regards,
Het X²O team
Product received right on time and was…
Product received right on time and was complete, no missing parts, and is just as described on the website. The quality is good and I'm really happy with it.
24 May 2022
Reply from X²O Badkamers
Hi Ben,
Thanks for sharing your feedback with us.
We are happy we provided the quality products and excellent service expected of us.
We look forward to your next visit.
All the best,
Het X²O team
Amsterdam Villa Arena the lady who is…
Amsterdam Villa Arena the lady who is working today was a perfect person.
14 May 2022
Reply from X²O Badkamers
Dear Burcu Emre,
We are grateful that you took the time out to leave us a review.
We are happy to know we delivered on your expectations.
We hope you'll drop by again soon.
Best wishes,
Het X²O team
Excellent service and very professional…
Excellent service and very professional staff! Additionally, the prices are very competitive!
14 May 2022
Reply from X²O Badkamers
Hi,
Thank you for leaving such a positive review and may the force be with you :)
We are happy to know we delivered on your expectations.
We look forward to seeing you on many more occasions.
Best wishes,
Het X²O team
Excellent Service
First time in this store and we were really amazed how Véronique took her time to give us some advises and tips on which products to buy that suit our needs and budget. She has been very friendly and great. Very nice products and we are very happy with our order, now we are waiting to see them when they are delivered. We will definitely come to this store again for our next order.
Thank you!
12 May 2022
Reply from X²O Badkamers
Hi there,
Thank you for sharing your positive feedback with us.
We are happy to know we delivered on your expectations.
We hope you will come back and see us again soon!
All the best,
Het X²O team
Bad customer care, mess pricing system and banner trap
Bad customer care, mess pricing of products and ad banners trap.
The product pictures look nice but there is no customer care at all.
X2O even blocks my account, which means I can not track my orders and what even worse is that as a customer in ther nertherlands I am nor welcomed by X2O. :)
Here is my story:
I went to X2O because of their 'special summer discount' at that moment. After I added some products, the total price was indeed a bargain. Then I placed the order. I did not calculate in detail, because the system showed the price calculation progress. Then two days after, I was informed that they have to cancel my order, because of the wrong price. But it is not my problem. As a customer, I just followed the price calculation by X2O's system. Considering that I indeed want to buy some products (3-4k), I ask them for compensation for the time I wasted placing the order and waiting. But the response I got is that they canceled my order without my agreement. and delete my account.
12 May 2022
Reply from X²O Badkamers
Dear Klant,
Thank you for taking the time to share your review.
We apologize for the technical error that occurred while placing your order on our website, resulting in you receiving an incorrectly large discount. When our system detected the error, it canceled these orders, and we promptly notified you of the unforeseen circumstance.
We also ensured that we contacted you with a new proposal.
We hope you will consider shopping with us again.
Best regards,
Het X²O team
super service
6 May 2022
Reply from X²O Badkamers
Hi Wilhelmus,
Thank you for your positive feedback.
We are happy to know we delivered on your expectations.
Please stop by again any time
Best wishes,
Het X²O team
Helder process en accurate levering
5 May 2022
Reply from X²O Badkamers
Beste Marc,
Bedankt voor deze perfecte beoordeling.
Onze adviseurs nemen altijd de tijd om onze klanten goed te begeleiden bij hun aankoop en het doet ons plezier dat je dat zo op prijs stelt!
Groetjes,
Het X²O team
Didn't deliver
Didn't deliver, didn't call nor cancelled. I will cancel the order of €2900.- if they don't come today. ( a day to late)
5 May 2022
Unprompted review
Reply from X²O Badkamers
Dear Reni,
Thank you for taking the time to provide your feedback.
Service is our top priority, but unfortunately, we have not been able to handle our customer files with the service levels we normally provide in both cases in recent weeks. Please contact us via email using leveringen@x2o.be and livraisons@x²O.be so that we can find a solution for you.
We look forward to hearing from you.
Kind regards
Het X²O team
Good business
Web shop is intuitive easy to use. Ordering went smoothly. Service and delivery was also as planned on time.
I am happy with X2O and would recommend it to others.
4 May 2022
Reply from X²O Badkamers
Hi Ljupcho,
Thanks for sharing your feedback with us.
We are pleased to know you had such a positive experience and you appreciated our prompt delivery service.
Please stop by again any time
Best wishes,
Het X²O team
Very professional and useful service
Very professional and useful service, I would definitely recommend it.
3 May 2022
Reply from X²O Badkamers
Dear Margherita,
We are grateful that you took the time out to leave us a review.
We are happy to know we delivered on your expectations.
We hope you'll come and see us again soon.
Best wishes,
Het X²O team
very friendly personnel
very friendly personnel. Our order came as expected and all was completed and in order. Very happy with our decision.
30 April 2022
Reply from X²O Badkamers
Dear Gabriela,
Thank you for taking the time to leave us a review.
We are happy to know your order arrived promptly and that the service delivered met your expectations.
We look forward to assisting you with your future purchases.
Best wishes,
Het X²O team
Excellent service
Excellent service by Dominique: she was very knowledgeable about the products and took the time to explain about the douchebaks, so that I could choose the correct one for me. Very professional and pleasant at all times. Highly recommended. :)
27 April 2022
Reply from X²O Badkamers
Hi,
Thank you for leaving such a positive review and may the force be with you :)
We are happy to know we delivered on your expectations.
We look forward to your next visit.
All the best,
Het X²O team
Very happy with the service
Very happy with the service. We orderd the wrong part, they reacted fast and helped us to exchange it. Team was helpful from the beginning. Will order from them definitely again.
21 April 2022
Reply from X²O Badkamers
Dear Andrea,
We are grateful that you took the time out to leave us a review.
We are happy to know we delivered on your expectations.
We hope you'll come and see us again soon.
Best wishes,
Het X²O team
Nice and professional.
20 April 2022
Reply from X²O Badkamers
Dear customer,
Thank you for leaving this great review.
We are happy we provided the quality service expected of us.
We look forward to welcoming you back in the future.
Kind regards,
Het X²O team
Shannon was really calm and honest with…
Shannon was really calm and honest with me. Together we managed to find a way to come out of a tricky situation with one part that was delayed. She offered to split the order so we get what was available and then we looked for other options.
Very good work! Thank you,
M. from Maastricht
20 April 2022
Reply from X²O Badkamers
Hi there,
Thank you for sharing your positive feedback with us.
We are happy to know we delivered on your expectations.
We look forward to seeing you again on many more occasions
Kind regards,
Het X²O team
Great experience
Max took care of our needs and wishes with utmost kindness and a series of excellent advices all along our selection process. The quotation process went smoothly and we had a valuable follow-on call after that. Great experience, thanks. Now waiting for the products to arrive in a few weeks.
18 April 2022
Reply from X²O Badkamers
Dear Klant,
We are grateful that you took the time out to leave us this great review.
We are delighted that you are very happy with your purchase experience and to know you received such friendly and professional service from Max. We put customer satisfaction as a top priority, and your review reaffirms the hard work we put in every day.
We look forward to assisting you with your future purchases.
Best wishes,
Het X²O team
Reply from X²O Badkamers
Hi Octavio,
Thank you for your positive feedback.
We will pass on your compliment to our team who always aim to deliver top-notch service to all our customers.
We look forward to your next visit.
All the best,
Het X²O team
Defecte douchekraan knop is onder…
Defecte douchekraan knop is onder garantie supersnel gewisseld. Bedankt
15 April 2022
Reply from X²O Badkamers
Beste klant,
Wat een mooie feedback.
Super dat je zo tevreden bent met onze snelle service! Wat fijn te lezen dat we nog andere bestellingen van jou mogen verwachten. :-)
Groetjes,
Het X²O team
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