xCloud Reviews 361

Extremely poor customer service—no coordination between live chat and tickets.
They've ruined my site twice with clueless, blind changes.
Deeply frustrated with their support quality. Regret switching from SiteGround.

xCloud is an incredible platform. Support is top notch. Managing your servers, seamless.
Constantly improving? Yes.
I don't think anyone can compete with such a level of dedication. It's really impressive.😉

UPDATE:
After a lot of back and forth, XCloud has worked with me to identify and resolve issues which I am grateful for. Jack in particular has been most helpful.

Thank you!

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XCloud is a great platform but... Sadly, what lets it down the most is Support. When you have a critical incident related to website security, you need a robust, fast pro-active response.

What I had is a slow, lackadaisical response to multiple infections across websites on my server.

Not impressed one little bit!

They appeared to want me to prove what kind of issue it was instead of pro-actively jumping on the problem.

Even though I’m not familiar with every feature yet, I’m already seeing major performance improvements compared to my old (shared) hosting. The dashboard looks very promising in terms of ease of use, monitoring, and quick actions. And if you get stuck, support helps you quickly and properly. First impression: I’m really happy I made the switch!

Just moved all my sites from runcloud last week, really good experience, much better pricing and flawless hosting. Highly recommended

Even on a Sunday, my issue was solved within 30min.
My n8n upgrade had corrupted. All my automations halted. Restoring backups didn't help. But support was able to solve it on 2min after they started checking.

Innovative hosting solution with a great support team! Special cheers to Sheri.

This is fantastic! I was able to spin up an AI Assistant in 15 minutes as advertised. Set up Telegram, got an email address, hooked up my Google Drive, created a 5-day webinar . . . and that was just this morning! The support was excellent especially after I poked around in there and broke it. 😂 If you’re a techie (or not) and just want something that works, get this!!! 😂 Thanks Xcloud!!!

I have moved all our sites from Siteground to xcloud and could not be happier. We have been with xcloud now for a year and everything works as expected and even better. Features are added in an almost frantic pace, the support team was always there immediately, when I need anything (even if I didnt need many things so far) and working with the panel is a pleasure. Highly recommende. Switching to xcloud was one of the best decisions I have made in my digital life.

I had the issue with my server - it started to show that the server is disconnected. The support team was working with me for 2 days to get it back connected to xCloud without needing to delete and recreate it back.
Happy with the customer service and their prompt reactions.

I recently completed my fourth website migration with XCloud, and I couldn’t be more pleased with the experience. The team is consistently patient, highly responsive, and quick to resolve any migration-related issues that arise.

I truly appreciate the outstanding support and professionalism from the entire XCloud team.

— EL

I got XCloud's Openclaw managed hosting service, i messed up something during chatting with my bot, could not launch it after. xCloud to the rescue. They helped me fix it where i didn't have to delete and re-install the server or openclaw. Shout out to Sheri and the team for the exceptional and quick support. If you're trying out openclaw but are not "techy enough" like me and would just want to get over with it and start using, I highly recommend xCloud.

As I needed a shift from a shared webhosting (which works very well and fast) to a server because of a community and a shopping cart I first tried "plesk" to manage it.
But for my needs I was looking for a more easier solution with much less stress when it comes to security packages, updates ,...
I discovered xcloud and gave it a try.
xcloud.host does not provide all the possiblities of plesk (which I don't need anyway).
And the support was able to tune my system to my needs.
The easy setup and most of all the superb support was the killer.
If I need an enhancement or a fine tuning of caching the support is just a click away.
Great.
Give it a try..

I recently experienced a critical issue where my MariaDB service crashed and refused to start. I reached out to xCloud support, and they quickly diagnosed the problem. Because I use my own hosting infrastructure and xCloud just manages the server via their panel, this hardware-level issue actually fell completely outside of their standard scope of support.

Instead of turning me away and telling me to talk to my hosting provider, Cassandra and the xCloud team stepped in and saved my data. They have done a full database dump, testing the SQL file on a separate test server to verify its integrity, and finally safely restoring it. They mitigated a massive disaster for me.

It is incredibly rare to find a tech company that cares this much about its customers and is willing to work outside their obligations to prevent data loss. If you are looking for a server management panel with a team that truly has your back, xCloud is it. Massive thanks to whole support team!

xCloud is honestly cracked if you care about speed, control, and not babysitting servers all day. I moved my stack over and within minutes it felt like I upgraded hardware without paying for it. The UI is clean, fast, and actually built for people who know what they are doing, but it never gets in your way. OpenLiteSpeed, caching, staging, backups, security, all of it just works and feels dialed in. Deployments are stupid fast, performance gains are real not marketing fluff, and I finally feel like I am driving the server instead of fighting it. If you are serious about WordPress, performance, and scaling without losing your sanity, xCloud is a no brainer.

XCloud support has gone above and beyond!! They helped me with an issue from a site I inherited that was custom made. The developers had written some bad code, but the xCloud team jumped in and helped me debug. I dont know what I would have done without them... 100% reccomend them!

I cannot sing the praises of xCloud enough. I absolutely love this product. The pace of innovation and development has been breathtaking.

The support is amazing - one of the most important things when it comes to a product like this.

Having tried many others like Runcloud, I haven't seen any other come close - especially when it comes to Wordpress but now also with other apps like Node.js hosting.

Love XCloud, support always available, great servers, very intuitive UI and really nothing to complain about. And yeah, prices are awesome in comparison to similar services.

The support team is excellet and really works with you to correct a problem and that is all that you can hope for....mutual attack on the problems when they happen. Highly recommend Xcloud.