First product purchased but seems like they have decent stuff, decent range at a fair price. Had some hassle with customer portal being down but customer service sorted quickly. Would recommend.
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See what reviewers are saying
Everything was fine. I ordered two jackets and it took around one week to deliver, which is acceptable. Status updates via link in mail... One small downside: initial order mail was filtered by spam... See more
This is my 4th order with XLMoto after trying 3 other online motorcycle parts and accessories dealer. The prices are reasonable and the delivery times are very speedy. The descriptions are clear and I... See more
I ordered a helmet and couldn’t be happier with the purchase. The product arrived on the first day of the delivery period. Exactly what I was looking for. Will definitely buy again. Highly recommend x... See more
Company replied
Company details
Written by the company
XLMOTO ist ein Unternehmen, das Ausrüstung und Teile für den Motorradsport anbietet. Unser Ziel ist es, ein einzigartiges Einkaufserlebnis und eine große Auswahl an Produkten zu unschlagbaren Preisen anzubieten.
Willkommen bei XLMOTO
Written by the company
- Kostenloser Versand ab CHF 200*
- Ab CHF 200 Bestellwert, mit Ausnahme von Sperrgut.
- 60 Tage Rückgaberecht
- Rückgabe sind binnen 60 Tagen des Bestelldatums möglich, solange die Ware unbenutzt und originalverpackt ist.
Contact info
Switzerland
- info@xlmoto.ch
- xlmoto.ch
4.5
Excellent
6k reviews
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Good product very happy
25 November 2024
4 starts due to poor shipping box
We are very happy with the products and price. The shipping time is a little slow but that is stated on the order so is fine.
The reason I did not give 5 stars was because the shipping box had fell apart in transit and we were very lucky not to have lost some of the items.
22 November 2024
Took 3 weeks to arrive.
30 October 2024
May use AI-assist with repliesRead more
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Bad instructions on the website about…
Bad instructions on the website about if the product is approved to use in the country you live. Selling stuff without the right papers so not usable on the vehicle. Customer service reaction was that I as an Customer should know and be aware of it and they don't have any responsibility while selling it in the country. After research on the web I found alot of complains about this in Switserland so the company knows but don't care to much. Strange way of taking care of that and very unpleasant experience like this. Didn't order at an website that showed to be from another country but meanwhile get the excuse that they are not responsible because they are not a Swiss Company. My last response they don't even answer, just ignored. Rude.
23 September 2024
Reply from XLMOTO Schweiz
Hello,
We deal with many enquiries about the homologation of our articles in Switzerland. Most of them are in fact approved. However, as in your case, this is unfortunately sometimes not the case. In such cases, we facilitate the return with a corresponding refund. Our technical department works daily to keep up with the latest Swiss standards and to offer products that meet these standards at a good price/performance ratio. Thank you for your feedback. It helps us to improve.
Best regards,
XL MOTO
A good and quick service
A good and quick service, would recommend and will be using again.
12 October 2024
Unprompted review
Already several orders and always good
Already several orders and always happy. Size charts are good, delivery is quick. Price / quality top.
12 September 2024
They sent me the wrong helmet
They sent me the wrong helmet. And they then waited to receive it back to send me the right one.
8 July 2024
Reply from XLMOTO Schweiz
Sehr geehrter Kunde,
vielen Dank für Ihr Feedback.
Ich habe gesehen, dass wir ihm den Helm im Voraus geschickt haben, und das Problem wurde behoben.
Wir werden unser Bestes tun, um uns in Zukunft zu verbessern.
24MX/XLMoto Team
Very satisfied
The parts were delivered on the promised date, however till the same morning they were showing up as 'not picked up by the courier'in the tracker. Other than this, everything tip top
28 June 2024
Super easy and professional service
30 May 2024
My return was received on June 4th and…
It took a while to receive my money back, but I got it at the end. Updating the review.
28 May 2024
Reply from XLMOTO Schweiz
Hello,
Regarding your return, we refunded 192.79 CHF on the 18. June. Should you have further questions or comments, do not hesitate to contact us per E-Mail.
Best regards,
XL MOTO
My delivery arrived after two month
My delivery arrived after two month. I advised them many times by email that I was leaving this address and he needed to be on time. I took a 10 days buffer but was not enough. No follow up on the email. Very disappointing.
23 May 2024
Reply from XLMOTO Schweiz
Hallo,
Wir entschuldigen uns für etwaige Unannehmlichkeiten, die durch die Verzögerung entstanden sind, und danken Ihnen für Ihre Geduld.
Mit freundlichen Grüßen,
XL MOTO
Nice
Nice web page, many options but delivery is pretty slow, why is it so slow? I don’t know
16 April 2024
The delivery was quite fast
The delivery was quite fast. And the products are very good.
19 March 2024
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