At first as per the norm I was dubious about purchasing online but needed a bike helmet urgently and XLMOTO had the type that served my needs. Within just a matter of days I received it at a parcel co... See more
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Got exactly what I ordered on the day it was supposed to arrive. Delivery went fine and goods arrived in good condition.Should be the norm, unfortunately isn't always the case when ordering online. Ha... See more
Customer service poor. Noticed an error in my post code straight away on the order. Emailed customer service to be told it was too late to amnend. I would have to wait for the item to be returned to... See more
Company replied
Delivery was supposed to be from 6 to 8 open days I think but I waiting 14 days to get it … this is the only reason why I put 3 starts more than 4 or 5 and this is why I am a bit disappointed. Howev... See more
Company replied
Company details
- Motorcycle shop
- also in
- Tyre shop
Written by the company
Chez XLMOTO, nous avons pour mission de vous fournir tout l'équipement et les pièces nécessaires au motocross, enduro, moto, et pit bike. Notre objectif est d'offrir une expérience d'achat inédite ainsi qu'une large gamme de produits à des prix imbattables.
Bienvenue sur XLMOTO
Written by the company
- 60 jours pour changer d'avis
- En commandant sur XLMOTO, vous avez 60 jours de droit de rétractation.
- Livraison gratuite dès 150€
- Lorsque votre commande dépasse 150€, nous vous offrons les frais de port ! Tous les colis sont assurés et traçables.
Contact info
France
- info@xlmoto.fr
- xlmoto.fr
4.2
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Although there was no continuous…
Although there was no continuous updates on my parcel, it arrived well packed and sound.
Would recommend
30 November 2025
All went very well 👍
21 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Speedness and professionalism but the…
Speedness and professionalism but the size was too small.
19 November 2025
Reply from XLMOTO France
Bonjour,
Merci pour votre commentaire.
Nous sommes navrés d'apprendre que la taille reçue ne vous convenait pas.
Votre retour est bien en cours, vous serez remboursé dès que nous l'aurons reçu.
Excellente journée.
L'équipe XLMOTO
The best 🤩🤩🤩🤩🤩🤩🤩
16 November 2025
Good service
Speedy delivery, well packaged. Plenty of email updates on the status of the order.
24 November 2025
Reply from XLMOTO France
Bonjour Raphael,
Nous sommes ravis d'apprendre que la livraison a été rapide et que le produit vous satisfasse.
Bonne journée
XLMOTO
Reply from XLMOTO France
Bonjour,
Merci d'avoir pris le temps de nous laisser un commentaire.
A très vite sur xlmoto.fr
L'équipe XLMOTO
Reliable
Got exactly what I ordered on the day it was supposed to arrive. Delivery went fine and goods arrived in good condition.Should be the norm, unfortunately isn't always the case when ordering online. Happy to say that with XLMoto it is :)
10 September 2025
XLMOTO Order experience
At first as per the norm I was dubious about purchasing online but needed a bike helmet urgently and XLMOTO had the type that served my needs. Within just a matter of days I received it at a parcel collection point in France. Good communication, fast shipping and a good product from XLMOTO
8 September 2025
“I bought the wrong product due to a…
“I bought the wrong product due to a translation error, but XL Moto refunded me quickly without asking for proof. As for the rest, all orders arrive on time. The equipment is always good quality and reasonably priced.”
7 September 2025
10 days since the announced maximum…
10 days since the announced maximum delivery date and still no news.
7 September 2025
Reply from XLMOTO France
Bonjour
Nous vous présentons toutes nos excuses pour l’attente et l’inquiétude causées par ce retard. Après vérification, nous constatons que votre colis a bien été livré hier.
Nous espérons que vous en avez désormais pris possession et que tout est en ordre. N’hésitez pas à revenir vers nous si ce n’est pas le cas ou pour toute autre question.
Cordialement,
L’équipe XLMOTO
Professionnal
Company very serious.
After reception of my order, i have to send back the product. The pay back process was very efficiency.
Congratulations to XLMOTO
27 August 2025
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