At first as per the norm I was dubious about purchasing online but needed a bike helmet urgently and XLMOTO had the type that served my needs. Within just a matter of days I received it at a parcel co... See more
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Got exactly what I ordered on the day it was supposed to arrive. Delivery went fine and goods arrived in good condition.Should be the norm, unfortunately isn't always the case when ordering online. Ha... See more
Customer service poor. Noticed an error in my post code straight away on the order. Emailed customer service to be told it was too late to amnend. I would have to wait for the item to be returned to... See more
Company replied
Delivery was supposed to be from 6 to 8 open days I think but I waiting 14 days to get it … this is the only reason why I put 3 starts more than 4 or 5 and this is why I am a bit disappointed. Howev... See more
Company replied
Company details
- Motorcycle shop
- also in
- Tyre shop
Written by the company
Chez XLMOTO, nous avons pour mission de vous fournir tout l'équipement et les pièces nécessaires au motocross, enduro, moto, et pit bike. Notre objectif est d'offrir une expérience d'achat inédite ainsi qu'une large gamme de produits à des prix imbattables.
Bienvenue sur XLMOTO
Written by the company
- 60 jours pour changer d'avis
- En commandant sur XLMOTO, vous avez 60 jours de droit de rétractation.
- Livraison gratuite dès 150€
- Lorsque votre commande dépasse 150€, nous vous offrons les frais de port ! Tous les colis sont assurés et traçables.
Contact info
France
- info@xlmoto.fr
- xlmoto.fr
4.2
Great
11k reviews
Asks customers to review
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Fast order
Ordered on Thursday evening. Received on Saturday the same week. Good packaging. Good product.
3 July 2025
Very nice globes
Bery nice globes, just the fingers are a bit short, so i recommend to buy a size above.
26 June 2025
Very convenient to use
Very practical to use, this motorcycle lift is of very good quality: it is also very easy to assemble and its steel tubes are very solid. I use it alone, I don't need anyone to put my 210kg motorcycle on it. I recommend this product.
17 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
XLMOTO sent a wrong battery and never…
XLMOTO sent a wrong battery and never accepted it was wrong … dreadful really. I will not buy anything from there anymore.
15 June 2025
Reply from XLMOTO France
Bonjour,
Nous sommes navrés d'apprendre que vous n'êtes pas satisfait de nos services.
Cependant, notre équipe technique a fait toutes les vérifications d'usages pour confirmer la compatibilité du produit envoyé.
Nous avons accepté tout de même le retour de votre commande pour remboursement intégral.
Excellente journée.
L'équipe XLMOTO
The quality for the price and the ease…
The quality for the price and the ease of making and receiving what I ordered, thanks.
15 June 2025
Reply from XLMOTO France
Bonjour
Nous vous remercions pour votre commentaire concernant votre commande.
Nous sommes sincèrement désolés d'apprendre le retard de livraison.
Nous comprenons votre frustration face aux changements de point relais et la distance accrue qui en a résulté.
La satisfaction de nos clients est notre priorité absolue et nous regrettons que cette expérience n'ait pas été à la hauteur de vos attentes. Nous prenons vos remarques très au sérieux et allons examiner attentivement le processus de livraison afin d'améliorer la situation à l'avenir.
Nous espérons que vous pourrez malgré tout apprécier votre commande.
Belle journée
XLMOTO
Excellent service.
17 April 2025
It’s the second time that i buy from…
It’s the second time that i buy from the website and the first time that i needed some help.
It was again a good experience the shipping is very fast and the product are extremely good quality we re talking about real bikes brands here and when i needed help i sent an email it was a good advice given by one of the collaborator working for the company thank you again
23 March 2025
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