Real Human Support When It Matters Most After nearly 2 hours on the phone, Rene at Xneelo didn't solve my problem—because it turned out to be outside their scope entirely. But here's why I'm writi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to say thank you to the Xneelo support team, Zane in particular, for going the extra mile in assisting with a complex migration. They kept full control of the situation, was available l... See more
Company replied
I needed help navigating Xneelo and setting up Collaborators and security codes etc. Called Xneelo and spoke to a very helpful person called Chloe. The entire process was made simple and painless with... See more
Company replied
I’ve been with Xneelo for over 10 years, and today was another reminder why. Zane V went well beyond expectations helping me resolve a complex query. As a web developer who deals with many hosting pro... See more
Company replied
Company details
Written by the company
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Contact info
South Africa
- +27 21 970 2000
- support@xneelo.com
- xneelo.co.za
4.8
Excellent
302 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Xneelo Service is Superb
I had an issue which required assistance and Michelle from Xneelo assisted wonderfully me from start to finish in completing the task with utmost friendliness and competence, it was a pleasure dealing with Her and service was 10/10
1 April 2025
Unprompted review
Reply from xneelo
Hi there,
Thank you for your kind feedback.
We are so glad to hear that Michelle was able to support you from start to finish. We hope your future interactions will also be top notch.
Quality and customer service are what distinguish us from others. Xneelo takes pride in giving priority to our customers. I have shared your feedback with her and the team.
Warm regards,
Your xneelo team.
Very good support from Seymone
Very good support from Seymone, i was having issues with my website, and generally http 500 error is web developer issues, but Seymone spent 30+ minutes helping me refusing to stop till she fixes this issues, she solved it and now my website is working, very happy customer
31 March 2025
Unprompted review
Reply from xneelo
Hi there,
Thank you for taking the time to share your feedback with us.
We're thrilled to learn that Seymone was able to assist you and get your website up and running smoothly.
We pride ourselves on providing exceptional support, and it’s wonderful to know that Seymone went above and beyond to ensure everything was fixed.
Your feedback is truly appreciated and we are so glad to have you as a happy customer!
Warm Regards,
Your xneelo team
Izak Top Tier Technician
Izak was not only exceptionally patient (a 40 minute, very interrupted online chat, but was able to absolutely perfectly answer every query, but suggest and help me implement the 100% best possible solution for my issues. A real asset to the Xneelo Team
28 March 2025
Unprompted review
Reply from xneelo
Hi Jonathan,
Thank you so much for your kind words!
We’re delighted to hear that Izak provided such excellent support and helped you find a solution to your query. We’ll be sure to share your feedback with him and the team.
Your feedback means a lot to us, and we look forward to your continued support.
Kind regards,
Your xneelo team
Seymone offered fantastic service and…
Seymone offered fantastic service and was very helpful.
28 March 2025
Unprompted review
Reply from xneelo
Hi Taryn,
Thanks for the great feedback!
We’re thrilled to hear that Seymone was able to make a positive impact while supporting you. We truly appreciate your kind words and will be sure to share them with the team.
We look forward to supporting you in future.
Warm regards,
Your xneelo team.
I had an exceptional experience with…Michelle
I had an exceptional experience with Michelle from Xneelo! After facing numerous challenges with my previous web host, Michelle stepped in and went above and beyond to assist me. Her professionalism, patience, and dedication were truly outstanding. She ensured that every issue was fully resolved and didn’t stop until everything was running smoothly. I can’t thank her enough for her support! Now, we just hope my previous hosting company handles the transfers with the same level of professionalism. Highly recommend Xneelo and their amazing support team!
27 March 2025
Unprompted review
Reply from xneelo
Hi Anzelle
We appreciate your wonderful review!
It's lovely to hear of the exceptional support you received from Michelle. Her commitment is a testament to the passion our team has towards the service we deliver, and we trust this will continue to be your experience for years to come!
We appreciate your recommendation and look forward to supporting you on your journey with Xneelo.
Warm regards,
Your xneelo team.
Seymone
Seymone - Five stars! Thank you for your guidance, support and professionalism. It is often overwhelming for a newbie to try to understand all the tech going on behind the scenes. Seymone ensured that I understood everything well and guided me through all the steps with compassion and care. Thank you, Seymone!
27 March 2025
Unprompted review
Reply from xneelo
Hi Maureen,
Thank you so much for your wonderful review!
We're thrilled to learn that Seymone was able to guide you through everything with clarity and care. We know the tech world can feel overwhelming at times, but it’s fantastic to hear that you felt supported every step of the way. We’ll be sure to pass along your kind words to Seymone.
If you ever need further support, don’t hesitate to reach out – we’re always here to help!
Warm regards,
Your xneelo Team
Seymone was so helpful and patient and…
Seymone was so helpful and patient and resolved my queries
26 March 2025
Unprompted review
Reply from xneelo
Hi Jo,
Thank you for taking the time to share your feedback.
We're happy to learn that Seymone was able to support you in having your queries resolved.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Best in South Africa
Tried several ISPs for hosting in South African and have settled on Xneelo. They are head and shoulders above the others that we've used.
24 March 2025
Unprompted review
Reply from xneelo
Hi Andrew,
Thank you for your great review!
We are pleased to hear that your interaction with us has been excellent so far, and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with the rest of the team.
Warm Regards,
Your xneelo Team
I had the pleasure of working with Gizela
I had the pleasure of working with Gizela at Exneelo, and I couldn’t be more impressed with the level of service she provided. Not only did she help me get my invoices paid, but she also went above and beyond by reactivating four domains and canceling two for me. What really stood out was her exceptional patience and dedication—she helped me get everything sorted despite the fact that I was supposed to wait until the next business day. I had an urgent need to get two domains activated to send emails, and Gizela made sure everything was handled promptly and efficiently. Her kindness and willingness to assist truly made a stressful situation much easier. Thank you, Gizela, for your outstanding support!
23 March 2025
Unprompted review
Reply from xneelo
Hi Ryno,
Thank you so much for your kind words!
We’re thrilled to hear that Gizela was able to assist you so effectively. We strive to provide excellent customer support, and it’s great to know that her dedication and care made a positive impact on your experience.
We’ll be sure to pass along your appreciation to Gizela and the team.
Kind regards,
Your xneelo team
Outstanding customer service
Utterly exceptional customer support. I had a technical issue which needed resolving and the customer support agent (Izak) was one of the best agents I have ever spoken to. His knowledge and responsiveness to go above and beyond was remarkable. Thank you so much.
20 March 2025
Unprompted review
Reply from xneelo
Hi Dani,
Thank you for taking the time to share your great feedback with us, we appreciate it!
Our team is passionate about providing exceptional customer service and your kind words are an encouraging treatment to this! We have passed your thanks on to Izak and look forward to further supporting you in future.
Thank you again for your feedback!
Warm regards,
Your xneelo team.
Backend Features
On the backend, we were not able to make changes to a domain as needed to ended up contacting support using the Chat feature. Within minutes the changes were made and they ensured that the mentioned feature is in the pipeline and should see it soon. What great service. Have been with Xneelo for years now and won't work with anyone else if it can be helped.
18 March 2025
Unprompted review
Reply from xneelo
Hi Andreas,
Thank you for the wonderful feedback!
It's great to hear that our support team was able to quickly and efficiently resolve the query for you.
We are constantly working on further enhancing our tools and features, so we are excited to hear that we are headed in the right direction and are already working on the feature you need.
Warm regards,
Your xneelo team
Zane is a service champion!
Zane is a service champion!
Fast & effective resolution to a little hosting headache that we were experiencing.
This is how online service should be!
17 March 2025
Unprompted review
Reply from xneelo
Hi Anton,
Thank you for your lovely review!
Our team is passionate about providing efficient and solution-based support in line with our brand promise of Trusted in Hosting. It's great to hear that this has been your experience and your kind words have been shared with Zane, as well as the team.
We appreciate your ongoing support!
Warm regards,
Your xneelo team.
Thank you Seymone for your excellent…
Thank you Seymone for your excellent and quick professional service. You have been very helpful.
10 March 2025
Unprompted review
Reply from xneelo
Hi David,
It’s wonderful to hear that Seymone provided you with excellent and professional service. We will be sure to share your feedback with them and the team.
We look forward to supporting you in the future.
Kind regards,
Your xneelo team.
Excellent Service - David
Thank you David for your excellent and professional service. You have been very helpful.
10 March 2025
Unprompted review
Reply from xneelo
Hi Phillip,
Thank you for your kind feedback.
We're delighted to hear that you received excellent and professional service from David.
Once again, thank you for taking the time to share your experience. We truly appreciate your business and always strive to make your experience a positive one.
Kind regards,
The xneelo Team
When there is drama Seymone can help
My client moved from one hosting platform to another.
The Web developers did not want to assist on getting the site working on the new platform.
Seymone assist with the drama, Kept her cool and we got my client up and running in no time.
Thank you a lot for the patience and assistance.
6 March 2025
Unprompted review
Reply from xneelo
Hi,
Thank you for your wonderful review! We're so glad to hear that Seymone was able to assist you and help get your client up and running quickly.
It's always our goal to provide support, especially when things get tricky, and it's great to know Seymone was able to keep things on track. We really appreciate your kind words and will be sure to pass them along to her.
Thanks again for choosing xneelo – we're here whenever you need us!
Best regards,
The xneelo Team
Seymore was absolutely brilliant
Seymore was absolutely brilliant! didint even have to ask much me much questions knew exactly what i needed and what would work! Absolute legend!
6 March 2025
Unprompted review
Reply from xneelo
Hi Thaabit,
Thank you for your excellent review!
We are pleased to hear that your interaction with Seymone was brilliant and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Five Star Support from Henry and David at Xneelo
I recently made a mistake when registering my domain name in my web hosting package with Xneelo and only realised it after making the payment. Unsure of how to fix it, I contacted Xneelo via the chat option on the control panel, and I couldn't have asked for better assistance! Henry from Technical Support was an absolute star! He patiently guided me through the entire process of correcting my domain name, providing clear explanations and step-by-step links to ensure everything was done correctly. His knowledge, patience, and professionalism made what could have been a stressful situation incredibly easy to resolve.
David from Accounts was equally just as amazing! He provided excellent guidance on the billing side of things and ensured that I had all the necessary information to proceed smoothly. he was extremely patient and provided me with a comprehensive breakdown of what I needed to do, and what Xneelo would do on their side to assist. He also shared simple to understand step-by-step links and made sure I had all the resources I needed to complete the process . Both Henry and David went above and beyond to assist me, and their support was nothing short of exceptional. Thanks to them, what could have been a frustrating experience turned into a quick and seamless resolution. I’m truly grateful for their help, and I can confidently say that Xneelo has one of the best support teams out there! Highly recommended for their stellar customer service. They were responsive and supportive
6 March 2025
Unprompted review
Reply from xneelo
Hi Neetu,
Thank you so much for your kind words and for sharing such a detailed review of your experience!
We’re thrilled to learn that Henry and David were able to turn what could have been a stressful situation into a smooth and straightforward process for you. Our team always strives to provide clear, helpful, and patient support, and it’s fantastic to learn that their efforts made such a positive impact. We’ll be sure to pass along your praise to them!
We’re so glad you felt confident and supported throughout, and we truly appreciate your recommendation. If you ever need further support, you know where to find us. Thanks again for trusting us with your web hosting needs.
Warm Regards,
Your xneelo Team
Knowledgable
Tristan was quick, knowledgeable and very polite. What more could you wish for?
25 February 2025
Unprompted review
Reply from xneelo
Hi Charles,
Thank you for your lovely review!
Our team is passionate about providing the kind of efficient and friendly support you received from Tristan and it's great to hear that this has been your experience. Your kind feedback has been shared with him and the team, and we look forward to further supporting you in future!
Thank you for your support.
Warm regards,
Your xneelo team.
Seymone was great!
Seymone was patient, attentive and knowledgeable. A pleasure to deal with.
14 February 2025
Unprompted review
Reply from xneelo
Hi Madge,
Thank you for sharing your feedback with us.
We're glad to learn that it was a pleasure dealing with Seymone and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Very efficient
David was very efficient in talking me through upgrading our package.
12 February 2025
Unprompted review
Reply from xneelo
Hi Annelize,
Thank you for your kind feedback.
I am glad to hear you have had a great support experience with David. Our team is passionate about providing excellent service that is efficient and solution-based.
Your lovely feedback has been passed on to David and the team, and we trust this will continue to be your experience in the future.
Warm regards,
Your xneelo team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.