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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, most reviewers were let down by their experience overall. People experienced massive delivery delays, reporting that their parcels remained stuck at local storage hubs for many days without showing any visible tracking movement whatsoever. Consumers also complained about inaccurate delivery updates, where it was reported that the delivery address was incorrect or the customer was simply unavailable. Some reviewers were not happy with customer support, stating that communication channels were completely unresponsive and provided only unhelpful automated replies on phone and email. Reviewers additionally pointed out that delivery staff members were often very rude and unprofessional when handling dropped packages or general inquiries.

What people talk about most

Delivery service

Consumers express deep dissatisfaction regarding the delivery service, frequently reporting severe delays,... See more

Service

Clients share negative opinions on service, reporting major delivery delays, unhelpful agents, and concerns... See more

Customer service

People report negative experiences with customer service because support lines are unresponsive and automated... See more

Order

Users describe negative interactions with order fulfillment, highlighting severe delivery delays and... See more

Staff

Reviewers highlight negative aspects of staff, frequently pointing out unprofessional behavior and rude... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I registered on their website to handle my regular shipments but they lost it and started making fake promises when I raised escalation. There is no contact number to get in touch with customer care a... See more

Rated 1 out of 5 stars

One of my online delivery pickup was not picked up for almost 10 days after booking. Five times they were out for pickup the same day they would cancel as customer asked for later pickup. When I conta... See more

Rated 1 out of 5 stars

Xpressbees is the worst logistics service company. They have been troubling me for the past three days for a prepaid delivery. Their boys mark it as ‘customer wanted future delivery’ without me asking... See more

Rated 1 out of 5 stars

I used to think DTDC had bad service, but they are not even bad. And then I came across Xpressbees. So far, I have received only 2 parcels from this courier service, and both were compromise... See more


1.0

Bad

TrustScore 1 out of 5

964 reviews

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No history of asking for reviews

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1.0

All reviews

(964)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have ordered a perfume as on 13.08.26…

I have ordered a perfume as on 13.08.26 and estimated date was 18.08.2026 but still it has shown RAD. I have not received my shipment and I sent three emails to customer care service but essential action has not been taken. Very very poor.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Eleven days and a stroke patient still without his medicines

1 star – Fake delivery attempt, rider blocked my number, stroke patient's medicines still undelivered

AWB 153702660789506. Twelve medicines for my father, a stroke patient in a village in Udham Singh Nagar, including his blood thinner.

Your tracking: reached Rudrapur hub 20 Aug, 02:04. Sat there 55 hours. Out for delivery 22 Aug, 09:31. Closed 15:13 as "customer not available."

No call. No visit. No OTP. My father was home and took other calls that afternoon. You told the shipper two calls were made. I have asked three times for the timestamps and numbers dialled. Nothing produced.

On 24 Aug I was given the rider's number and told to stay available. I called twice. He ignored both. His phone then went off. I sent a WhatsApp saying my father is unwell and giving directions. No reply. He blocked my number. He never came, and never said one word to us.

My father sat outside his own house for hours so the signal would hold, waiting for someone who was never coming. He is post-stroke.

No way to reach a human at XpressBees. No escalation route. Still undelivered, and I have had to buy everything locally at my own cost.

Ignoring calls, blocking customers and logging attempts that never happened is not a delay. It is dishonest, and when the parcel holds someone's anticoagulant, it is dangerous.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

Worst courier service in India

Non-existent customer service, packages stuck at a hub for days, no updates on their tracking platform for so long etc. Please do not use this delivery service, e-commerce companies.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

Very bad courier service

Very bad courier service, never use this
I am in loss of 4000₹ theyll misplace your product
No reply from their fraud team they just blame you hiding their mistakes
I regret using xpresbees as a courier service and wasting so much money

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Experience with Xpressbees

Extremely disappointing experience with Xpressbees. My order has remained undelivered for seven days, while every evening I receive another misleading SMS, WhatsApp message, or email.

Most days, Xpressbees falsely claims that delivery was attempted but I did not respond, even though no delivery executive called, contacted me, or visited my address. On other days, they simply state that delivery could not be attempted without giving any genuine reason.

This is a repetitive problem with Xpressbees: delayed deliveries, false delivery attempts, and unreliable tracking updates. Based on my experience, Xpressbees is one of the worst and most unreliable courier service providers, showing a complete lack of accountability and customer care.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

The delivery service is very poor they…

The delivery service is very poor they misrouted my package and delivery executive tells me to reorder it .i contacted their customer service but no response this is the 3rd time it happened the worst courier service ever

12 August 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE Xpressbees.

Very bad, unprofessional, irresponsible and pathetic. It's been more than 20 days, i haven't received any update on the consignment. Did 4-5 calls to the customer care, all i get is 'your consignment is under investigation'. There has been no call backs and no resolution. I've lost business of 20k because of this delay and ofcourse my clients. Shameless company and customer service!!!

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Worst courier service company

Worst courier service company. No proper tracking facility. No customer care service. Website is of no use, customer related tabs are non-functional. Does not have a customer complaint or grievance redressal platform. Worst experience.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service from the courier…

Very poor service from the courier company.

The agent's contact number is provided, but the agent is on leave. I have two parcels—one for pickup and one for delivery—and both have been assigned to agents who are on leave. If the agents are on leave, why are the parcels assigned to them in the first place? They should be reassigned to another available agent so that the pickup and delivery can be completed on time.

This is extremely poor service. On top of that, the agents are not even answering their calls. Please resolve this issue immediately.

7 August 2026
Unprompted review

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