I’ve used Gonest as my shipping agent in China multiple times, and they’ve been nothing short of amazing. Communication is fast and clear, they always send detailed updates, and they handle everyt... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Amazing Quality at a competitive and remarkable price point. The best customer service i have experienced when buying from China to the UK, fast, reliable, efficient. The shipping speeds were the best... See more
This is not a paid review neither was I forced to do this Rating.. I am basically doing this because I was satisfied with the services of Gonest. they shipped my goods down to the uk in good condition... See more
Company replied
The best shipping company ever, if you are hesitant about using them just reach out to their customer service they are so helpful. Better pricing than most of other companies out there. I love them so... See more
4.5
Excellent
137 reviews
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Replied to 50% of negative reviews
Typically replies within 2 weeks
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Good service, good prices
Good customer service that's usually quite responsive, some links are blocked but there are ways of getting around it so all in all a good cost efficient shipping agent
28 January 2026
Unprompted review
Excellent agent
Amazing conversation, always on point and time, punctual delivery and very good packaged, overall AMAZING
21 January 2026
Unprompted review
Reply from Yanchao
Thank you so much for your wonderful review!
We’re really glad to hear that our communication, delivery speed, and packaging met your expectations. Providing clear, timely support and ensuring every package arrives safely are always our top priorities.
Your kind words truly mean a lot to our team. We look forward to assisting you again very soon!
They won’t disappoint you
This is not a paid review neither was I forced to do this Rating.. I am basically doing this because I was satisfied with the services of Gonest. they shipped my goods down to the uk in good condition I just hope moving forward they can help customers ship more goods without having to “restricting some types” overall THEY ARE A SOLID 9.5/10
19 January 2026
Unprompted review
Reply from Yanchao
Thank you very much for taking the time to share such an honest and thoughtful review.
We truly appreciate you clarifying that this was not a paid or incentivized rating — your genuine satisfaction means a lot to us. We’re glad to hear that your shipment to the UK arrived safely and in good condition.
Regarding shipping restrictions, we completely understand your hope to ship a wider range of items. Some limitations are required due to carrier, customs, or regulatory policies, but we’re continuously working to expand our supported categories and offer more flexible solutions whenever possible.
Thank you again for your trust and support. A 9.5/10 is a huge encouragement for our team, and we’ll keep improving to earn that full score!
incredible customer service
incredible customer service, they offered me a coupon and communicated with me all the time during the process of shipping etc. :)
10 January 2026
Unprompted review
Reply from Yanchao
Thank you so much for your kind words!
We’re really happy to hear that you were satisfied with our customer service and communication throughout the entire shipping process. Offering support, timely updates, and occasional coupons is part of how we try to make every shipment a smooth and pleasant experience.
We truly appreciate your support and look forward to assisting you again soon!
My expirience with gonest was awesome…
My expirience with gonest was awesome no problems with shippig or anything. the proccess is smooth and fast and also the prices are very good. Really Recomend.
7 January 2026
Unprompted review
Reply from Yanchao
Thank you so much for your great review and recommendation!
We’re happy to hear that your experience with Gonest was smooth, fast, and hassle-free, and that you found our pricing competitive. Making the shipping process easy and reliable is always our goal.
We truly appreciate your support and look forward to helping you again with future shipments!
Highly recommend
Everything goes very smooth. Fast and kind support.
13 January 2026
Unprompted review
Reply from Yanchao
Thank you for your feedback!
We’re glad to hear everything went smoothly and that you were happy with our fast and friendly support. Providing a seamless shipping experience is always our priority.
We truly appreciate your support and look forward to assisting you again!
Very nice agent and the best customer…
Very nice agent and the best customer service ever. I don’t really recommend this agent if you ship like 1kg since the price will be almost the same with other agents, but if you ship 5kg+ then it’s really worth to use it, going to save thousands of dollars by using this agent like that
12 January 2026
Unprompted review
Reply from Yanchao
Thank you for your honest and detailed review.
We really appreciate you sharing your experience and insights. You’re absolutely right — shipping costs can vary depending on weight, and our services are especially cost-effective for larger shipments. We’re glad to hear that our customer service and support stood out and helped you find real value with 5kg+ shipments.
Your transparency is very valuable to us and to other customers. Thank you for choosing us, and we look forward to supporting your future shipments!
⭐⭐⭐⭐
⭐⭐⭐⭐
I ordered an Essentials Fear of God item, but it arrived in the wrong color. I contacted Gonestbuy for a refund, and they really did their best to help me. The refund process was handled properly and my money was sent back, although it did take a little longer than expected. Communication was good and the service was helpful. Even with the delay, the issue was solved well. Overall, good service.
11 January 2026
Unprompted review
Reply from Yanchao
Thank you for sharing your experience with us.
We sincerely apologize for the item arriving in the wrong color and for the longer-than-expected refund processing time. However, we’re glad to hear that our team was able to assist you properly, keep communication clear, and successfully resolve the issue with a full refund.
We truly appreciate your patience and understanding throughout the process. Your feedback helps us continue improving our service, and we’re grateful for your trust. We hope to serve you again with an even smoother experience next time.
Great support service
Great support service, fast delivery. Not that cheap as i would expect but it was better that other!
11 January 2026
Unprompted review
Reply from Yanchao
Thank you for your feedback!
We’re glad to hear that you were satisfied with our support and fast delivery. While we understand that pricing expectations may vary, we’re happy that you found our service competitive compared to others.
We truly appreciate your support and look forward to serving you again in the future!
Responsive and Professional
This is the second time I'm using Gonest, they're very responsive and professional my package arrived intact and on time.
11 December 2025
Unprompted review
Reply from Yanchao
Thank you for your continued trust in Gonest!
We’re thrilled to hear that your package arrived safely and on time, and that you found our team responsive and professional. Your support means a lot to us, and we look forward to assisting you with future shipments!
ACTUAL REAL REVIEW THAT YOU CAN USE
ACTUAL REAL REVIEW THAT YOU CAN USE
I saw this new shipping agent on TikTok, and I was kind of skeptical at first about it. However I tried it out with a haul of ~5kgs and it is an amazing agent like actually. The shipping prices were great, however something I noticed was that the Weidian links don’t work, other than that everything else works perfectly. Will use this agent for my future purchases. (Haul was to Hungary, so EU DHL line, shipping also took around roughly 10 days since it was being shipped next to Christmas.
30 December 2025
Unprompted review
Reply from Yanchao
Thank you for sharing your detailed experience!
We’re thrilled to hear that your first shipment with Gonest went smoothly and that you found our shipping prices great. We appreciate your feedback regarding the Weidian links and will continue working to improve compatibility wherever possible. Shipping around busy periods like Christmas can take a little longer, so we’re glad your package still arrived safely and on time.
Your support means a lot, and we look forward to assisting you with future shipments to Hungary and beyond!
Rapid delivery of 7 days and really…
Rapid delivery of 7 days and really affordable
27 December 2025
Unprompted review
Reply from Yanchao
Thank you for your feedback!
We’re glad to hear that your delivery was fast and that you found our service affordable. Providing quick and cost-effective shipping is always our priority!
cant withdraw the money when you top up…
cant withdraw the money when you top up your money in gonest account
4 January 2026
Unprompted review
Reply from Yanchao
Hello! Please contact our customer service. We can arrange the handling according to your actual situation.
We're sorry, but we haven't launched the balance refund function yet. However, the good news is that we are already in the planning stage.
Great communication and customer care
Great communication and customer care. Affordable rates, fast delivery and constant contact. Perfect.
17 December 2025
Unprompted review
Reply from Yanchao
Thank you very much for your use! If you have any questions, please contact our customer service staff.
Reply from Yanchao
Thank you
Reply from Yanchao
Thank you very much for your trust!
Very professional
Very professional, all my orders are packed and shipped in a timely manner. And if i ever have a problem the customer service is excellent.
Doing a great job guys, keep it up.
23 December 2025
Unprompted review
Reply from Yanchao
Thank you! We will continue to improve the quality of service to ensure that every customer service representative can have the best experience!
Reply from Yanchao
It's also very pleasant to cooperate with you!
Reliable service and great overall experience
I had a very good experience with Gonest. The website is easy to use, the ordering process was smooth, and everything was handled professionally. Communication was clear, and the service met my expectations without any issues. Overall, I’m satisfied with the quality and reliability, and I would feel confident using Gonest again and recommending it to others.
9 December 2025
Unprompted review
Reply from Yanchao
Thank you very much for your recognition!
The feedback was amazing and the…
The feedback was amazing and the shipping price too. It did take a bit longer but it was worth it.
20 December 2025
Unprompted review
Reply from Yanchao
Thank you very much! As the year comes to an end, all logistics routes become crowded, so there will be some delays. We are very sorry for this!
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