Yanchao Reviews 

137
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the professionalism and helpfulness of the staff, who are often described as caring and responsive. Reviewers frequently mention the fast and reliable delivery service, with packages arriving on time and in excellent condition. Many people appreciate the competitive and affordable pricing, often noting significant savings compared to other services, making it a highly recommended option for their shipping needs. However, some customers also noted that pricing might not always be the cheapest for very small packages or specific high-value items, or compared to other agents in certain situations, suggesting that value can vary based on shipment specifics.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and affordable shipping.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its helpfulness,... See more

Price

Customers had positive experiences with price, often highlighting affordable rates and competitive pricing... See more

Service

Users describe positive interactions with service, highlighting its reliability, speed, and helpfulness, with... See more

Staff

People report positive experiences with staff, highlighting their responsiveness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Gonest as my shipping agent in China multiple times, and they’ve been nothing short of amazing. Communication is fast and clear, they always send detailed updates, and they handle everyt... See more

Rated 5 out of 5 stars

Amazing Quality at a competitive and remarkable price point. The best customer service i have experienced when buying from China to the UK, fast, reliable, efficient. The shipping speeds were the best... See more

Rated 5 out of 5 stars

This is not a paid review neither was I forced to do this Rating.. I am basically doing this because I was satisfied with the services of Gonest. they shipped my goods down to the uk in good condition... See more

Company replied

Rated 5 out of 5 stars

The best shipping company ever, if you are hesitant about using them just reach out to their customer service they are so helpful. Better pricing than most of other companies out there. I love them so... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(137)

116 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

There is always a staff member helping…

There is always a staff member helping you with the whole process explaining everything to you. Super easy and I like their attitude!

Packages always come fast and super cheap!

20 December 2025
Unprompted review
Yanchao logo

Reply from Yanchao

Thank you very much! This is what we should do

Rated 5 out of 5 stars

Great customer Service

Great customer Service , Very Helpful Support Have shipped out with Gonest a good few times and they havent disappointed yet

18 December 2025
Unprompted review
Yanchao logo

Reply from Yanchao

Thank you so much! I'm very glad to have your recognition!

Rated 5 out of 5 stars

Their customer service is very good

Their customer service is very good, their team is very helpful. They are very upfront of what works and what doesn’t work. I have personally never had any issues with my deliveries as everything has been top-notch for me, thanks to the team once again!

6 December 2025
Unprompted review
Rated 5 out of 5 stars

The best shipping company ever

The best shipping company ever, if you are hesitant about using them just reach out to their customer service they are so helpful. Better pricing than most of other companies out there. I love them so much that I’ve become addicted to ordering things from china. If you’re not sure just do it I promise it will be worth.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended China Shipping Agent

I’ve used Gonest as my shipping agent in China multiple times, and they’ve been nothing short of amazing. Communication is fast and clear, they always send detailed updates, and they handle everything with care.

My packages arrive well-packed, on time, and exactly as expected. What I appreciate most is their honesty, transparency, and willingness to help. They make the whole process smooth and stress-free.

If you’re looking for a reliable, trustworthy agent for 1688 / Taobao, I definitely recommend Gonest.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, the staff are very friendly. Always happy to help out. They make the process very easy and straight forward. Highly recommended

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Quality at a competitive and…

Amazing Quality at a competitive and remarkable price point. The best customer service i have experienced when buying from China to the UK, fast, reliable, efficient. The shipping speeds were the best I've encountered and the prices surprisingly affordable. Hands down this is the best middleman platform I have used. J will be using again! Much love.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

customer support, delivery time, qc photo

they helped my step by step, deserve more than 5 starts, i got answers in seconds and its a lot more quicker and cheaper than cnfans.

i got a bad qc photo, and i texted them and they changed it under 1 hour, crazy?

5 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look