Yes Financial Services Ltd Reviews 100

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, highlighting their skill and dedication. The service provided is frequently described as excellent, with many people appreciating the smooth, stress-free process and the clear, timely communication. Reviewers often mention the quick response times and the team's ability to explain complex information in an understandable way, making them feel supported throughout. However, some customers also noted initial issues with multiple people contacting them about the same insurance matters, which was eventually resolved. A few other people also felt that there were occasional difficulties reaching out and receiving a response.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being professional,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the clear, timely,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Hi everybody. I can’t praise Charlotte and her team high enough. Embarking on what is quite a stressful and important decision as to which mortgage to choose Charlotte was brilliant.She explained e... See more

Company replied

Rated 5 out of 5 stars

We couldn’t thank Steve enough for everything he has done for us. He has been professional throughout and helped us through some difficult times with various lenders. His communication was faultless a... See more

Rated 5 out of 5 stars

Sue and Abigail were so helpful and very attentive. Whole process was smooth and any issues that arose was explained and sorted very quickly. Any updates were relayed quickly and efficiently. Would hi... See more

Rated 5 out of 5 stars

Gemma at Yes Financial Services was excellent from start to finish. She sorted everything out for us and kept us fully informed throughout the whole process. Communication was clear and timely, and sh... See more

Company replied

Rated 4 out of 5 stars

Overall, I’m very happy with the service provided by Yes Financial. They successfully arranged my mortgage without any issues, and the process felt well managed from start to finish. Initially,... See more

Company replied

Rated 4 out of 5 stars

Cheryl at yes financial was great she was really easy to chat with and helped me with my mortgage fur my right to buy which turned out to be such a difficult process that went on for nearly 18 months... See more

Company replied

Rated 5 out of 5 stars

If you’re trying to find the right people to organise a mortgage for you then look no further ! Gemma and the team at Yes Financial go out of their way to find you the best mortgage to suit your n... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Yes Financial just done my Remortgage on my property and it did not take more than a week to get an offer approved. Their customer service is second to none I was completely... See more

Rated 5 out of 5 stars

Absolutely wonderful experience with Yes financial! As a first time buyer who had just finished uni and started a new job, my circumstance was particularly tricky. But Yes financial found me a mortgag... See more

Company replied

Rated 5 out of 5 stars

Yes financial helped us get our mortgage on our Cornish style home which are harder to obtain a mortgage on but they managed it. Friendly honest service and they get us updated all the way, Cheryl, Je... See more

Rated 5 out of 5 stars

This is our second time dealing with Yes financial. Cheryl @ yes financial was so thorough, professional and got us a great deal with our re mortgage plus debt clearing. Worth every penny and woul... See more

Rated 5 out of 5 stars

Cheryl and the team have worked tirelessly to find not only a mortgage deal, but the right mortgage deal for us. Moving is of course stressful but those at Yes Financial did all the hard work al... See more

Rated 5 out of 5 stars

Sue and Abigail truly are a dream team! They have top par communication and constantly kept us in the loop. They are super effective and super speedy. Thank you ladies for helping us secure our mor... See more

Company replied

Rated 5 out of 5 stars

I used Yes Financial after doing some research on Mortgage Brokers and the reviews were very good. After using them I can say with certainty that they made the process seamless and was always on hand... See more

Company replied

Rated 5 out of 5 stars

I was a first time buyer and Sue has been amazing throughout. Explained everything to me and was replying to all my emails so quickly and communication was amazing. She helped me to secure better of... See more

Rated 5 out of 5 stars

Yes Financial services LTD have been great with my purchases and sales. I used the same company 10 years ago to buy my first flat and now I’m selling and buying my next family home and I am back with... See more

Company replied

Rated 5 out of 5 stars

Absolutely over the moon with the service I received from Yes Financial. I'm a first time buyer in my 50's on a very modest wage and initially thought the chances of me getting a mortgage were incredi... See more

Company replied

Rated 5 out of 5 stars

Cheryl went above and beyond and has sorted our BTL mortgage super quickly, she was always available by phone, very prompt to respond to messages and kept me updated even over the weekend. Really gre... See more

Rated 5 out of 5 stars

Many thanks to Cheryl. She kept us well informed throughout and made the process completely stress free. Would definitely recommend and will definitely be contacting her again should we need this se... See more

Rated 5 out of 5 stars

Sue Bruns and the team at Yes FS were amazing from the beginning to the end. Very kind and helpful throughout the process. Every question was answered professionally and they were always there when... See more

Rated 5 out of 5 stars

People at yes were fantastic helped us to buy our council house, no stress hassle free cheryl and Abigail were amazing I can’t thank them enough. Their knowledgeable kept you updated and well communi... See more

Company replied

Rated 5 out of 5 stars

We used yes financial to remortgage as we had never done it before and didn’t know where to begin as we had used help to buy, Charlotte was fantastic, so efficient and helpful..anytime we called for a... See more

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Rated 5 out of 5 stars

From start to finish Sue and Abigail were really good at keeping me up to date with everything, although applying for a mortgage can be overwhelming, stressful at times, I know they did their best to... See more

Rated 5 out of 5 stars

Sue and her team have been amazing! Due to some past credit blips and our ages against us we never thought we would be able to own our own home but through Sue’s knowledge and support we were able to... See more

Rated 5 out of 5 stars

I am writing to express my heartfelt thanks for the exceptional service you provided in sorting out our new product rate. Your expertise and efficiency were truly remarkable, Your attention to detai... See more

Rated 5 out of 5 stars

I started the process and was completely clueless however Cheryl was a gem, couldn't have been better. She is clearly very good and explains everything really well. Louise was the onboarder and s... See more

Rated 5 out of 5 stars

Wow, what more can I say, I would definitely recommend Yesfs any time any day. A special thank you to Steve Wand and the amazing team that supported me all through the house buying process. I would ca... See more

Rated 5 out of 5 stars

Yes financial, have been absolute stars. From the very beginning of the process and are still advocating on our half. Sue, Katy and Abigail are amazing. Big thank you again.

Company replied

Rated 5 out of 5 stars

We were recommended to YesFS by my daughter who had previously done her mortgage with them, we would like to thank Cheryl for her hard work & dedication & reassuring us & getting us a better rate, we... See more

Rated 5 out of 5 stars

Yes financial are amazing! They're friendly helpful and precise. You can ask them anything and they will do their best to get you exactly what you need. Would recommend to anyone.

Company replied

Rated 5 out of 5 stars

Cheryl was so helpful and prompt from start to finish. There was no element of stress and as a busy professional, Cheryl saved so much of my time. I'd highly recommend Yes Financial

Rated 5 out of 5 stars

Sue and the team at YesFS were extremely helpful, kind and professional throughout the process of securing my mortgage. They were a pleasure to deal with and I would highly recommend them to others... See more

Rated 5 out of 5 stars

Sue and her team have been absolutely fantastic and have done their best to make sure we got a mortgage. I can’t thank sue enough for all she has done and kept us in the loop all the way through!

Rated 5 out of 5 stars

Sue helped to get a very quick turnaround mortgage offer for a property I had won on auction. Excellent communication and very helpful all the way through

Rated 5 out of 5 stars

Amazing. We used yes financial when buying a house and they were quick, precise and the process was really easy. So friendly and easy to talk to would absolutely use again.

Company replied

Rated 5 out of 5 stars

More Than Just a Mortgage - A Life-Changing Experience with Incredible People I am a 50-year-old first-time buyer, and I approached the mortgage process with a great deal of anxiety. No... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers & we chose yes financial as our broker to help us get a mortgage, we weren’t expecting the outcome we got, our broker was Cheryl Booth who went above & beyond for us, she got... See more

Rated 5 out of 5 stars

Yes Financial Services Ltd are very friendly, effective, supportive throughout all processes of my mortgage application. I will really recommend other people to use their service.

Company replied

Rated 5 out of 5 stars

5* for Sue Bruns 2* for the insurance partners 2* Solicitors Mortgage - From the start Sue had been extremely helpful. She managed to find us a mortgage swiftly, however the deal did... See more

Rated 5 out of 5 stars

Been using yes Finacial for over 10 years! They always been very helpful! Thank you

Company replied

Rated 5 out of 5 stars

Brilliant Service, helpful, and good communication throughout. Particularly Sue Bruns, Louise Curzon and Abigail Callum!

Company replied

Rated 5 out of 5 stars

Charlotte was brilliant from the start, asked exactly what she needed to get to the decision quickly, from initial conversation to mortgage offer was under 7 days. Really transparent transaction... See more

Company replied


Company details

  1. Mortgage broker
  2. Financial advisor

Written by the company

Our mortgage experts deal with a comprehensive range of lenders across the market, including direct access to specialised mortgage providers who offer solutions for quirky situations and poor credit histories.


Contact info

4.8

Excellent

TrustScore 5 out of 5

100 reviews

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Rated 5 out of 5 stars

6/5 if I could!

I started the process and was completely clueless however Cheryl was a gem, couldn't have been better. She is clearly very good and explains everything really well.
Louise was the onboarder and she was amazing with everything. Swift email back and calls. 10/10

Emma couldn't have been better, easy support with documents and follow up calls.

Overall great place and I will use these again for future. 100% reccomned them all.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

We couldn’t thank Steve enough.

We couldn’t thank Steve enough for everything he has done for us. He has been professional throughout and helped us through some difficult times with various lenders. His communication was faultless and he was always on hand via email, text or call to answer any questions or to feedback any information. We really couldn’t have done it without you Steve, thank you for helping us as first time buyers and will 100% be recommending you to our friends and family should they need your help.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Always explore all possible possibilities!!

Steve Wand from Yes Financial was the person who gave me hope while I was only dependent on benefit income. He and his team helped me all the way through getting Mortgage in October 2024 and then chasing solicitors etc for completing which continued untill April 2025.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous service

Absolutely fabulous service. A lady named Sue made it so simple and easy to understand. As a first time buyer She was helpful all the way through and happy to answer any questions and explained them where it was easy to understand. Other members of the team were also as helpful and very friendly and guided us through everything required. Would highly recommend.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish I was supported…

From start to finish I was supported and felt at ease. Cheryl was so comforting in the stress and was consistent with regular communication ensuring I was update and supporting the experience of been a first time buyer went smooth

14 March 2025
Unprompted review
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

Thank you for your review. I will pass you kind comments on to Cheryl.

Rated 5 out of 5 stars

My 1st mortgage…

After doing some research online looking for mortgage brokers i came across yes financial services and im so glad i found them the whole experience from sue and emma has been very professional nothing was to much trouble kept me in the loop through the whole process and even secured me my 1st mortgage so thank you very much you are an absolute star 🌟 if anyone is looking for a mortgage broker i can highly recommend yes financial i promise you won't be disappointed

6 March 2025
Unprompted review
Rated 5 out of 5 stars

5* from start to finish with Sue Bruns

5* from start to finish Sue Bruns supported me throughout my property search. Not only working exceptionally hard, exploring all avenues to make it possible for me as a single Mum & sole purchaser to obtain a mortgage, but also giving her personal support and advise throughout the whole buying process. Over and beyond her role as a mortgage adviser, but genuinely cares and wants to help her clients from the bottom of her heart. I couldn't be more thankful and lucky to have found her to support me through this. Additionally her colleagues Emma and Ellen were efficient, knowledgeable and helpful through the process. Once again a massive thank you! :)

1 February 2025
Unprompted review
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Reply from Yes Financial Services Ltd

Many thanks for leaving a review. We pride ourselves on our customer service, and to hear you are happy, makes us happy. Please do keep in touch.

Rated 5 out of 5 stars

Excellent team who went the extra mile!

The Yes Financial team were amazing and sorted my mortgage and everything associated.
Especially Sue Bruns who was amazing made what was a pretty traumatic time for me much more bearable by taking time to explain everything and really going the extra mile.
Highly Recommend

27 February 2025
Unprompted review
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

Many thanks for leaving a review, I will pass your comments onto the staff. Please do stay in touch.

Rated 5 out of 5 stars

Fully recommend

Fully recommend, I went to them without much hope of sorting my remortgage, but Cheryl and Emma worked tirelessly and got me sorted. Can’t recommend or thank them enough

22 February 2025
Unprompted review
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

Thank you for your review Sean, I will pass your comments on. Please do stay in touch.

Rated 2 out of 5 stars

Very engaging on the fact find phone…

Very engaging on the fact find phone call. Professional, friendly, and upbeat about my chances. Received a follow up email requesting certain docs which I sent by reply immediately. Then ghosted. No reply. Obviously not worth the effort because my case was quite complex, but a bit disappointing.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely unstoppable team

Absolutely unstoppable team, first Jennie Oaks keeping my application on track with great due diligence. Then there’s no such thing as can’t or give up! Despite all the hurdles and obstacles in my very particular, difficult case the girls at yes financial services particularly super Sue Bruns and Emma Glass would not give up until they got my mortgage despite all odds been against it. A breath of fresh air exactly what the industry needs👍👍👍

4 February 2025
Unprompted review
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

Thank you for your review. It was a pleasure helping you in getting your mortgage offer. Please do stay in touch, and I will make sure the girls receive your feedback. Many thanks

Rated 5 out of 5 stars

Outstanding Service – Highly Recommend Cheryl!

We had the pleasure of working with Cheryl, our Client Account Manager at Yes Financial Services, and she exceeded all our expectations! From the very beginning, Cheryl was incredibly professional, approachable, and dedicated to helping us secure the best mortgage offer possible.

She kept us updated every step of the way, ensuring we understood the process and addressing all our questions with patience and clarity. Her proactive approach and attention to detail made what could have been a complex and stressful experience feel smooth and manageable.

Cheryl’s commitment to finding the right solution for us was clear, and we are thrilled with the offer she helped us secure. If you’re looking for a knowledgeable and supportive professional to guide you through the mortgage process, Cheryl is the perfect choice.

Thank you, Cheryl, for your outstanding work!

10 January 2025
Unprompted review
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

Thank you for taking the time to write a review. I will pass your comments on to Cheryl. Please do keep in touch.

Rated 5 out of 5 stars

Yes Financial Services” Excellent…

Yes Financial Services” Excellent Financial Services! Sue l can’t thank you enough for your exceptional service. You were always available to take my calls or returned them promptly, keeping me updated smoothly and consistently throughout the process. Your determination to meet all my expectations is truly outstanding. Thank you too for your recommendations for solicitors who are equally excellent and helpful. I would highly recommend reaching out to Sue and her team for any financial needs. 10/10 service—absolutely recommend! Thank you!

9 January 2025
Unprompted review
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Reply from Yes Financial Services Ltd

Many thanks for your review, please keep in touch.

Rated 5 out of 5 stars

Say yes to Yes Financial Services.

It was a great service from start to finish. My broker was Steve Wand and I can’t speak highly enough about him. Always happy to take a call and responded to emails very quickly. He seemed like he genuinely cared about getting the mortgage I needed. Would recommend to anyone.

30 December 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for taking the time to write a review, we pride ourselves on our customer service, so its very nice to hear that you had a great experience. Please do stay in touch.

Rated 5 out of 5 stars

Highly recommended!

I have used Yes Financial on a couple of occasions now and the service is amazing they cannot do enough to make the process simple. Sue listens to what you need and goes above and beyond to help you. I now have a house in place for me and my son and I cannot thank you enough. Thank you Sue and Emma for everything.

16 December 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your review, so happy we could help you. Enjoy your new home.

Rated 5 out of 5 stars

Brilliant

Cheryl was great in getting us a mortgage when we thought there was no hope due to a mine shaft under the property. Would recommend yes financial services to everyone. We completed yesterday after a long 7 months (yes fs were involved from around the 4 month mark until completion)

12 December 2024
Unprompted review
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

Many thanks for you review, I will pass your comments on to Cheryl. Please do keep in touch

Rated 5 out of 5 stars

A company not to be missed


"I can't recommend Sue at "Yes Financial Services" enough. Her service and communication throughout the process have been excellent. Sues determination to get her clients what they need is second to none. My complicated case was never an issue and a mortgage was approved when other company's failed. I would highly recommend contacting Sue and this company in the first instance regarding your financial needs. 10/10, would highly recommend. "

27 November 2024
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

Thank you for your review, happy that we could help, and that you had a great experience. Please stay in touch

Rated 5 out of 5 stars

Always helpful

Always helpful, efficient and successful in getting a mortgage and home/buildings insurance. I'm definitely going to remain a repeat customer.

15 November 2024
Unprompted review
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

Thank you for your review Simon, and for using our services again. Please do stay in touch.

Rated 5 out of 5 stars

Great service!

From beginning to end, we feel that the service we have received has been excellent. Sue listened to our particular needs and has worked hard to match us to the right lender. Her warmth and kindness made us feel confident that we had made the right choice. The outcome has confirmed this.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

My Advisor Cheryl was so helpful and…

My Advisor Cheryl was so helpful and very good any concerns or questions she would answer, super friendly definitely would recommend using there service.

4 November 2024
Unprompted review
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

Thank you for taking the time to write a review. We are happy that we could help you. Please stay in touch.

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