Yes Financial Services Ltd Reviews 100

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, highlighting their skill and dedication. The service provided is frequently described as excellent, with many people appreciating the smooth, stress-free process and the clear, timely communication. Reviewers often mention the quick response times and the team's ability to explain complex information in an understandable way, making them feel supported throughout. However, some customers also noted initial issues with multiple people contacting them about the same insurance matters, which was eventually resolved. A few other people also felt that there were occasional difficulties reaching out and receiving a response.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being professional,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the clear, timely,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Hi everybody. I can’t praise Charlotte and her team high enough. Embarking on what is quite a stressful and important decision as to which mortgage to choose Charlotte was brilliant.She explained e... See more

Company replied

Rated 5 out of 5 stars

We couldn’t thank Steve enough for everything he has done for us. He has been professional throughout and helped us through some difficult times with various lenders. His communication was faultless a... See more

Rated 5 out of 5 stars

Sue and Abigail were so helpful and very attentive. Whole process was smooth and any issues that arose was explained and sorted very quickly. Any updates were relayed quickly and efficiently. Would hi... See more

Rated 5 out of 5 stars

Gemma at Yes Financial Services was excellent from start to finish. She sorted everything out for us and kept us fully informed throughout the whole process. Communication was clear and timely, and sh... See more

Company replied

Rated 4 out of 5 stars

Overall, I’m very happy with the service provided by Yes Financial. They successfully arranged my mortgage without any issues, and the process felt well managed from start to finish. Initially,... See more

Company replied

Rated 4 out of 5 stars

Cheryl at yes financial was great she was really easy to chat with and helped me with my mortgage fur my right to buy which turned out to be such a difficult process that went on for nearly 18 months... See more

Company replied

Rated 5 out of 5 stars

If you’re trying to find the right people to organise a mortgage for you then look no further ! Gemma and the team at Yes Financial go out of their way to find you the best mortgage to suit your n... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Yes Financial just done my Remortgage on my property and it did not take more than a week to get an offer approved. Their customer service is second to none I was completely... See more

Rated 5 out of 5 stars

Absolutely wonderful experience with Yes financial! As a first time buyer who had just finished uni and started a new job, my circumstance was particularly tricky. But Yes financial found me a mortgag... See more

Company replied

Rated 5 out of 5 stars

Yes financial helped us get our mortgage on our Cornish style home which are harder to obtain a mortgage on but they managed it. Friendly honest service and they get us updated all the way, Cheryl, Je... See more

Rated 5 out of 5 stars

This is our second time dealing with Yes financial. Cheryl @ yes financial was so thorough, professional and got us a great deal with our re mortgage plus debt clearing. Worth every penny and woul... See more

Rated 5 out of 5 stars

Cheryl and the team have worked tirelessly to find not only a mortgage deal, but the right mortgage deal for us. Moving is of course stressful but those at Yes Financial did all the hard work al... See more

Rated 5 out of 5 stars

Sue and Abigail truly are a dream team! They have top par communication and constantly kept us in the loop. They are super effective and super speedy. Thank you ladies for helping us secure our mor... See more

Company replied

Rated 5 out of 5 stars

I used Yes Financial after doing some research on Mortgage Brokers and the reviews were very good. After using them I can say with certainty that they made the process seamless and was always on hand... See more

Company replied

Rated 5 out of 5 stars

I was a first time buyer and Sue has been amazing throughout. Explained everything to me and was replying to all my emails so quickly and communication was amazing. She helped me to secure better of... See more

Rated 5 out of 5 stars

Yes Financial services LTD have been great with my purchases and sales. I used the same company 10 years ago to buy my first flat and now I’m selling and buying my next family home and I am back with... See more

Company replied

Rated 5 out of 5 stars

Absolutely over the moon with the service I received from Yes Financial. I'm a first time buyer in my 50's on a very modest wage and initially thought the chances of me getting a mortgage were incredi... See more

Company replied

Rated 5 out of 5 stars

Cheryl went above and beyond and has sorted our BTL mortgage super quickly, she was always available by phone, very prompt to respond to messages and kept me updated even over the weekend. Really gre... See more

Rated 5 out of 5 stars

Many thanks to Cheryl. She kept us well informed throughout and made the process completely stress free. Would definitely recommend and will definitely be contacting her again should we need this se... See more

Rated 5 out of 5 stars

Sue Bruns and the team at Yes FS were amazing from the beginning to the end. Very kind and helpful throughout the process. Every question was answered professionally and they were always there when... See more

Rated 5 out of 5 stars

People at yes were fantastic helped us to buy our council house, no stress hassle free cheryl and Abigail were amazing I can’t thank them enough. Their knowledgeable kept you updated and well communi... See more

Company replied

Rated 5 out of 5 stars

We used yes financial to remortgage as we had never done it before and didn’t know where to begin as we had used help to buy, Charlotte was fantastic, so efficient and helpful..anytime we called for a... See more

Company replied

Rated 5 out of 5 stars

From start to finish Sue and Abigail were really good at keeping me up to date with everything, although applying for a mortgage can be overwhelming, stressful at times, I know they did their best to... See more

Rated 5 out of 5 stars

Sue and her team have been amazing! Due to some past credit blips and our ages against us we never thought we would be able to own our own home but through Sue’s knowledge and support we were able to... See more

Rated 5 out of 5 stars

I am writing to express my heartfelt thanks for the exceptional service you provided in sorting out our new product rate. Your expertise and efficiency were truly remarkable, Your attention to detai... See more

Rated 5 out of 5 stars

I started the process and was completely clueless however Cheryl was a gem, couldn't have been better. She is clearly very good and explains everything really well. Louise was the onboarder and s... See more

Rated 5 out of 5 stars

Wow, what more can I say, I would definitely recommend Yesfs any time any day. A special thank you to Steve Wand and the amazing team that supported me all through the house buying process. I would ca... See more

Rated 5 out of 5 stars

Yes financial, have been absolute stars. From the very beginning of the process and are still advocating on our half. Sue, Katy and Abigail are amazing. Big thank you again.

Company replied

Rated 5 out of 5 stars

We were recommended to YesFS by my daughter who had previously done her mortgage with them, we would like to thank Cheryl for her hard work & dedication & reassuring us & getting us a better rate, we... See more

Rated 5 out of 5 stars

Yes financial are amazing! They're friendly helpful and precise. You can ask them anything and they will do their best to get you exactly what you need. Would recommend to anyone.

Company replied

Rated 5 out of 5 stars

Cheryl was so helpful and prompt from start to finish. There was no element of stress and as a busy professional, Cheryl saved so much of my time. I'd highly recommend Yes Financial

Rated 5 out of 5 stars

Sue and the team at YesFS were extremely helpful, kind and professional throughout the process of securing my mortgage. They were a pleasure to deal with and I would highly recommend them to others... See more

Rated 5 out of 5 stars

Sue and her team have been absolutely fantastic and have done their best to make sure we got a mortgage. I can’t thank sue enough for all she has done and kept us in the loop all the way through!

Rated 5 out of 5 stars

Sue helped to get a very quick turnaround mortgage offer for a property I had won on auction. Excellent communication and very helpful all the way through

Rated 5 out of 5 stars

Amazing. We used yes financial when buying a house and they were quick, precise and the process was really easy. So friendly and easy to talk to would absolutely use again.

Company replied

Rated 5 out of 5 stars

More Than Just a Mortgage - A Life-Changing Experience with Incredible People I am a 50-year-old first-time buyer, and I approached the mortgage process with a great deal of anxiety. No... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers & we chose yes financial as our broker to help us get a mortgage, we weren’t expecting the outcome we got, our broker was Cheryl Booth who went above & beyond for us, she got... See more

Rated 5 out of 5 stars

Yes Financial Services Ltd are very friendly, effective, supportive throughout all processes of my mortgage application. I will really recommend other people to use their service.

Company replied

Rated 5 out of 5 stars

5* for Sue Bruns 2* for the insurance partners 2* Solicitors Mortgage - From the start Sue had been extremely helpful. She managed to find us a mortgage swiftly, however the deal did... See more

Rated 5 out of 5 stars

Been using yes Finacial for over 10 years! They always been very helpful! Thank you

Company replied

Rated 5 out of 5 stars

Brilliant Service, helpful, and good communication throughout. Particularly Sue Bruns, Louise Curzon and Abigail Callum!

Company replied

Rated 5 out of 5 stars

Charlotte was brilliant from the start, asked exactly what she needed to get to the decision quickly, from initial conversation to mortgage offer was under 7 days. Really transparent transaction... See more

Company replied


Company details

  1. Mortgage broker
  2. Financial advisor

Written by the company

Our mortgage experts deal with a comprehensive range of lenders across the market, including direct access to specialised mortgage providers who offer solutions for quirky situations and poor credit histories.


Contact info

4.8

Excellent

TrustScore 5 out of 5

100 reviews

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Rated 5 out of 5 stars

Great service and really helpful people

Steve and Cheryl have provided excellent service throughout the process, being extremely helpful, efficient and totally clear every step of the way. Highly recommend !

5 June 2024
Unprompted review
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

Thank you for taking the time to leave lovely feedback on our service. I will pass on your comments to the staff. Please do stay in touch.

Rated 5 out of 5 stars

great company will do every thing to help you out

contacted yes financial mid january was passed to steve had a chat then he came back to me within 12 hours with a decicion in princible was then passed to cheryl who was fantastic doing everthing to make the mortgage go through smoothly both steve and cheryl are very dedicated and seems nothing is any trouble many thanks for everthing we be back in contact again when the fixed deal comes to a end ian

1 May 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your feedback, please do keep in touch. I will pass your comments on to the staff.

Rated 5 out of 5 stars

Fantastic company!

Fantastic company! Sue and Cheryl were absolutely amazing. This is my first time mortgaging, so I was inexperienced with the entire process. Sue and Cheryl have made the experience smooth and easy. They are so friendly and extremely helpful whenever I needed it. I can honestly not recommend this company enough! Thank you for everything you have done to help me through this process :)

9 May 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your feedback. We're happy we were able to help you in buying your first house.

Rated 5 out of 5 stars

Fantastic very professional

Fantastic very professional and very fast.

Can’t thank Steve and Cheryl enough!

8 May 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you so much for your review. I will pass your comments on to Steve and Cheryl. Please keep in touch.

Rated 5 out of 5 stars

Absolutely amazing company who help you through every step!

Sue and Cheryl are AMAZING!! They made buying our house so easy and exciting, absolutely no stress through the whole process. They are both so friendly and helpful, always giving the best advice. I would absolutely recommend this company to anyone. Thank you for making our first house buying process so enjoyable and memorable :)

10 May 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your feedback. I will pass your comments on to Sue and Cheryl. Please keep in touch.

Rated 5 out of 5 stars

Fantastic team

Fantastic team: very supportive of RTB properties in London, very professional and helpful, I am very thankful to their dedication in supporting me this far enabling home ownership, in these difficult times: Yes Financial were able to provide insight to my expectations of how mortgages work and supporting me. Thank you Yes Financial! 😇😇😇🙏🙏🙏

2 May 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your review on our service. I will pass on your comments to the staff, hopefully we will stay in touch and you enjoy your new home !

Rated 5 out of 5 stars

Excellent Service

Great experience - would definitely recommend- very quick process - thank you

9 April 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your feedback, its much appreciated.

Rated 5 out of 5 stars

Mortgage Application

Being a first time buyer I had many questions about different types of houses and expectations on everything involved with the process. Sue Bruns was the most helpful person I could have asked for as she responded to emails and phone calls almost immediately which ensured I could put my offer in quickly. She gave good advice on some parts that I was a bit hesitant on, but answered very detailed. Would definitely recommend and will be going back for when I need to remortgage in the future!

1 March 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your feedback, its much appreciated. We are happy to be able to arrange your mortgage for you. Please stay in touch.

Rated 5 out of 5 stars

We can’t thank Steve and Cheryl enough…

We can’t thank Steve and Cheryl enough ! They were very patient and efficient dealing with our millions of questions!

4 April 2024
Unprompted review
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

Thank you for your feedback, its much appreciated. We are happy to be able to arrange your mortgage for you. Please stay in touch.

Rated 5 out of 5 stars

Mortgage Application

I recently went through the process of acquiring a mortgage with Yes Financial. With my credit history, it was probably impossible to obtain a mortgage from the high street. Yes Financial took on our case and from the start to finish have been very hands on in the process. Open and honest conversation with me and my wife. We finally got our offer, and now just in the process of finalising. I couldnt recommend them enough. The whole process has been so smooth and we are about to become home owners!!! Thanks Yes team!!

5 February 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for taking the time to leave lovely feedback on our service. I will pass on your comments to the staff. Hopefully we will stay in touch. Enjoy your new home.

Rated 5 out of 5 stars

Kudos to Yes Financial Services for…

Kudos to Yes Financial Services for their stellar mortgage assistance! Right from the start, they showcased an impressive ability to explain complex financial concepts in straightforward terms, making the mortgage process much more comprehensible.

What stands out is their personalised approach. They took the time to understand my unique financial situation and preferences, making the entire process feel tailored to my needs. Their communication was efficient, providing timely updates and swift approvals throughout.

I'm genuinely grateful for Sue and Cheryl’s professionalism and expertise, which made the mortgage acquisition experience smooth and satisfying. If you're searching for a knowledgeable and dedicated mortgage broker, I highly recommend them!

9 February 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thankyou for your feedback, its very much appreciated.

Rated 5 out of 5 stars

Excellent Service

Used Yes Financial Services Ltd on the recommendation of a friend and so glad we did, every one on the team was friendly, polite and professional, through every stage of the process of buying our council house they always offered up good advice and help when needed.
Thanks to you all, truly couldn't have done it without you.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

I am so Grateful

I am so Grateful.

Thank you to Mike and his team for all their amazing support. I am beyond grateful for everything, their patience, understanding and advice. I am a new homeowner today, and I am thankful for all your help.
Thank you. Thank you. Thank you.

30 June 2023
Unprompted review
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

That is very kind of you to leave a lovely feedback on our service and i will pass on your comments to the staff , hopefully we will stay in touch and you enjoy your new home !

Rated 5 out of 5 stars

Above and Beyond

This is my second experience dealing with this company . First time was to buy my council house second to remortgage. This company has changed my life got me on the property ladder . They are so professional kind and go above and beyond for you every time. I will never go anywhere else for financial support the whole experience has been 10 out of 10 .

30 March 2023
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you very much for your kind words and very pleased we have been able to help again as always
kind regards mike bowers

Rated 5 out of 5 stars

It was an absolute great experience…

It was an absolute great experience from start to finish, they helped me apply to the council to buy my house, went through the whole process with me and then helped me to completion.
I am now a home owner and couldn't be happier. 100% recommend them to help with all your financial/mortgage requirements

31 March 2022
Unprompted review
Rated 5 out of 5 stars

5 stars all around.

The experience we received was amazing, I couldn’t fault yes financial services. We had a mortgage broker (Rory) through this company and he and the others helped us through every little bit of the buying process. We were first time buyers so very skeptical with what to do.. but with this service, we had no worries whatsoever and they are a company I would definitely recommend to all family and friends.

28 October 2022
Unprompted review

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