YOGENCUS are scammers and liars
This company are scammers and liars. They say they send the package and send nothing. They give you a tracking number and only with 768.track it seems to arrive and suddenly it says delivered, while you have received nothing. Then they make fun of you and tell you that you have entered the wrong address. This happened twice in a row with the same product and I never received anything. In the meantime, you can't claim anything from your money. THEY ARE REALLY LIARS AND LYNNERS. FAR AWAY!!!!!!!!!!!!!!!!!!!!!!!
Answer they gave me the first time:
2023-05-19 09:18:21
Παραδόθηκε
2023-05-11 12:32:19
Φεύγοντας από το κέντρο διαλογής, το πακέτο είναι καθ' οδόν
2023-05-08 13:02:10
Άφιξη στο κέντρο διαλογής και διανομής
2023-05-08 01:43:55
Αφήστε το κέντρο επεξεργασίας και μεταβείτε στην επόμενη εγκατάσταση
2023-05-05 01:33:33
Το Διεθνές Πακέτο παραλήφθηκε στο κέντρο επεξεργασίας
2023-05-03 14:46:55
μεταφορά σε τοπική εταιρεία που ενεργεί Διεθνής ομάδα αυτο-λειτουργίας
2023-04-30 13:12:07
πράκτορας Εισαγωγικός εκτελωνισμός
27-04-2023 17:12:28
Το προϊόν φτάνει στο αεροδρόμιο προορισμού
26-04-2023 04:01:11
Αναχώρηση από το αεροδρόμιο προέλευσης εσωτερικού
22-04-2023 17:30:31
Άφιξη στο διεθνές αεροδρόμιο εσωτερικού
2023-04-21 10:13:23
Τα εμπορεύματα φεύγουν από το κέντρο λειτουργίας
2023-04-19 22:41:05
Άφιξη στο διασυνοριακό σημείο παραλαβής
2023-04-18 20:36:02
Λήφθηκαν πληροφορίες παραγγελίας
Dear ΚΩΝΣΤΑΝΤΙΝΟΣ ΚΙΛΜΠΑΣΑΝΗΣ,
Thank you for contacting us, we care about your experience.
Your tracking number : JFGJ171229903CN
Thank you for bringing this issue to our attention. I am sorry to hear that you have not received your package, despite the tracking information indicating that it has been delivered.
In such cases, we advise our customers to check with their neighbors or family members who may have accepted the package on their behalf. It is also possible that the carrier may have delivered the package to a different location, such as a front desk or mailroom.
If you are unable to locate the package after checking these options, please let us know, and we will investigate the matter further with the carrier. We may also file a claim to cover the cost of your order in the event that the package is lost or stolen during delivery.
Please feel free to contact us if you have any further questions or concerns. We appreciate your business and will do our best to resolve this issue to your satisfaction.
Best Regards,
Martina
Answer they gave me the second time for the same package:
Dear,
Thank you for your patience and understanding.We have checked the address for you, please rest assured.
Your support means a lot to us.We use our own logistics company to deliver the products to you. Therefore, our logistics company does not have a logistics company code.
We are in the process of arranging a reshipment for you, due to system limitations the tracking ID may not be automatically updated in the future.
1. The parcel waybill number is being generated, if necessary, please ask us within three days
2. If you are not willing to wait, please let us know and we will continue to negotiate other solutions
If you have questions about the status of your package, please contact us again. We are here for you.
Dear ,
Thank you for contacting us about the status of your resend. I understand how important it is to receive your package as soon as possible, and I apologize for any inconvenience this delay may have caused you.
I will need to check with our relevant department to get more information on the status of your package. Please allow me some time to investigate the issue thoroughly. I will keep you informed throughout the process and provide you with an update as soon as possible.
I appreciate your patience and understanding in this matter. If you have any additional questions or concerns, please don't hesitate to contact me.
Thank you . We value your business and look forward to serving you again.
Sincerely,
Taysia
5 July 2023
Unprompted review