YouFibre Reviews 89,074

took a little while for a first response but Kam was very helpful with helping me and understanding that I was getting frustrated and helped me. I wasn't receiving the speeds I was paying for and got my new router today. she had to restart my Wi-Fi from her end and didn't push to leave after the reset asking for me to do test to make sure I was getting the right speeds. I showed photos of speeds from my phone (Wi-Fi) and my pc (ethernet cabled).

Brilliant company when you first join them.

When we first joined you fibre they was brilliant. We was paying £28 for a 1000mbps to being with. Then it went up to £33 and now they are putting up again to £41 absolutely crazy price increases just for internet.

And it's not without it's issues in the two years we have been with them they have left us without internet on 3 separate occasions. Each lasting over a week without internet.

Tried ringing today to see why the bill has gone up again. The women I spoke couldn't care less. She just told me to send my mesh back to lower my bill. Can't wait till my contract ends in December definitely won't be staying.

Good company to get you onboard but downhill after that.

After posting 'Very disappointing experience — unstable service and constant attempts to blame Wi-Fi' review on May 18, 2026, YouFibre replied publicly saying they would like to help and investigate.

Unfortunately, in the private case handling, the situation has still not moved forward in any meaningful way. I have again been told that the matter was escalated to a higher level, but after that there has been no clear resolution, no proper written explanation, and no concrete plan for how the intermittent service quality issue will be fixed.

The issue remains the same: the service can appear normal during short checks, but then still suffers from intermittent poor quality during real use. I have provided evidence from the YouFibre router showing around 30% packet loss during an affected online meeting, while the same test showed 0% packet loss when the connection was behaving normally.

This is exactly why short remote checks or brief engineer visits are not enough to rule out the fault.

At this stage, the public response on Trustpilot does not match the practical progress on the complaint. The issue remains unresolved.

PLEASE THOUROUGHLY READ THIS, I HAVE ALL THE PROOF

This site does not allow me to attach all my evidence to back what I am saying. However, if anybody wishes to see proof, I am on social media.
You can check my two previous reviews (20 Jan 2026 & 12 May 2026).

My ongoing issue dating back to November 2025, where this company caused me to incur additional charges due to YouFibre failing to switch order. The company has told me they would resolve this back in January - they still have not. I am still due £126.23.

Now, after 6 months of endless mental stress from countless emails & calls, and now being ignored, I've decided to leave YouFibre as I can't trust a word from these cowboys. Bare in mind that their internet will nto connect to every device at your home too and is therefore inadequate.

YouFibre just stopped replying on the first escalation, I endure stress from frequent communications. The company decide to have a different person dealing with my emails every other message.

After a second escalation from YouFibre, I have been advised that they will honour the £126.23 that they OWE me. Baring in mind that they have full liability, this was confirmed upon an investigation on their end in January. However, I won't receive this money, they're taking this off the termination fee.

Imagine this, they withhold my hard earned money for endless months. I endure stress from frequent communications. 6 months later, they want money for a termination fee (£259.87 by the way). I responded to this 9 days ago, again 7 days ago. The complaints executive were supposed to ring me in the morning, 3 days ago. The last person who spoke with me on the phone, trying to convince me to stay with their service, told me he would call first thing the next morning to finally resolve this case. I told him on the call that I had made my decision to leave their service. This was also 2 weeks ago - no call.

£19.99 has come out for an internet bill since I have already switched to a new internet provider. Today (29 May 2026) I received an email that they are taking the remaining £239.88 out of my account on Monday, by the way. Bare in mind they told me they was reducing the £126.23 that is MY money from the termination fee. They haven't even honoured that.

Please, if you have any sense, avoid this company. I have never experienced such a shameless customer service in my life!

I payed for servies off youfibre but I didn't get the Internet speeds I was promised.

Marc came out today and fixed all our problems massive help thank you Marc x

Shaun came to my house yesterday to install my internet service and I couldn't be happier with the experience. He was professional, friendly, cooperative and very well-mannered throughout the visit.
He explained everything clearly, answered all my questions patiently and made sure I understood how everything worked before he left. The installation was completed efficiently and to a very high standard.
What impressed me most was how tidy and respectful he was. He didn't leave any mess behind and cleaned up all the packaging and rubbish before leaving, which was greatly appreciated.
Excellent customer service from start to finish. Shaun is a credit to the company and I would highly recommend him. Thank you for such a smooth and hassle-free experience. (Location Manchester - M40)

I’m writing this purely on account of the engineer - Paul R - who is just brilliant. So knowledgable and helpful. Overall my experience of the service has been shocking, but whenever Paul R has attended (and it’s been for various reasons) he’s very thoughtful, respectful, hard working… absolute star and credit to the company.

Absolutely appalling service, I had no internet for the past 6 days I have called, messaged, e-mailed and contacted You Fiber on social media, their customer service is non existent, i have had 3 Engineer visits booked the past 3 days, ive waited home for 15 hoursin total & they have never turned up, my neighbuour has just had an engineer out to her as she had a fault (different supplier) they replaced a cable that had water in it and this has fixed mines also! If it wasn't for their supplier I would still have no internet, i called again today to put a complaint in for the absolute inconvenience of the past 6 days and I was offered £10 off my next bill.

I will not be renewing my contract when it is due.

Great engineer explained things very well and so we understood
Paul s

Great and very helpful

Hi when Jessica picked it up, it moved more quickly. Sadly took a week to get to that point

Simon

The gentleman was fast to respond.his name was Ryan w

My internet went down this morning and within 30 minutes Altin had rung me and helped me to reconnect with no issues. Wonderful experience and a lovely customer service advisor

Sorted problem . Great Service from Kelly online.

Kelly Understood the issue & resolved it to my satisfaction

Excellent service got me back up and running in no time 👍

jason d. happy with visit. very polite and fantastic.

Very helpful chap

The installation by FIBRONAUT Stevie was superb. He was friendly and professional ay all times.