Youlesmotorcycles Reviews 

66
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing professional advice, ensuring a completely seamless purchasing process, and making every showroom visit genuinely enjoyable. Buyers consistently appreciate the welcoming atmosphere, the comprehensive vehicle presentations, and the exceptional overall condition of the motorcycles. Some reviewers were not happy with unexpected mechanical troubles, missing registration details, or frustrating interactions with specific staff members. A few people also mentioned facing communication hurdles, encountering sudden vehicle breakdowns shortly after purchase, and feeling completely ignored during their time at the dealership.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the knowledgeable and helpful team... See more

Product

Clients share positive opinions on product, highlighting that motorcycles arrive in perfect condition and... See more

Service

Users describe positive interactions with service, highlighting a welcoming atmosphere and a straightforward... See more

User experience

People report positive experiences with user experience, highlighting smooth and pleasant transactions from... See more

Customer service

Customers had positive experiences with customer service, noting that nothing was ever too much trouble for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don't normally write reviews, however, I feel the need on this occasion. Buying a motorcycle during the depths of winter is not something I've done before. Not being able to physically see the vehi... See more

Company replied

Rated 5 out of 5 stars

5 Star plus rating for Youles Blackburn. The service I received was outstanding from Royce. No pressure and very helpful with advice on the bike I purchased. I’d highly recommend Youles Blackburn. I s... See more

Rated 5 out of 5 stars

Very helpful with my initial enquire and answered all my questions and concerns. Purchase went through cleanly. Communication was spot on, even got a curtesy call a couple of days after... See more

Rated 5 out of 5 stars

Just picked up my BMW R18 from Youles Blackburn, been a few times over the last 2 or 3 years, originally looking for a 2.3 Rocket 3 but when I saw the R18 I had to have it. Great service every time I... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

66 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(66)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolute pleasure to deal with

Absolute pleasure to deal with, this is the second motorcycle purchased from the team at Blackburn. From the initial enquiry through to the delivery of my purchase, I could not have asked for more. I was kept informed throughout the buying process, offered a fair price for my trade in. Motorcycle delivered with the utmost attention to detail by Andy as was my previous purchase. Follow up phone call from Shaun who I have to say handled the transaction smoothly and efficiently. I would most definitely recommend this company to anyone looking for a new or used motorcycle.

16 July 2026
Unprompted review
Youlesmotorcycles logo

Reply from Youlesmotorcycles

Thanks for taking the time to leave such a great review.

Really pleased to hear Shaun and Andy looked after you again, and that everything went smoothly from start to finish. We appreciate your repeat custom and hope you enjoy the new bike!

Rated 5 out of 5 stars

Overall a fine company to do business with

Great service, straight talking and overall a fine company to do business with, a refreshing experience in today's age of motorcycle superstores!
Oh and the bike exceeded expectations too.
Thanks Paul.

12 June 2026
Unprompted review
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Reply from Youlesmotorcycles

Thanks Paul, appreciate the review.

Glad you were happy with everything, and even better that the bike exceeded expectations!

Rated 2 out of 5 stars

Called in to youles Blackburn today to…

Called in to youles Blackburn today to trade in for a speed twin 1200 rs sales guy was great straight talking had a look at my bike speed twin 1200 25 plate 6000 miles had to get Phil out for price I even have 500 pounds of extras and he offered 7800 he’s a joke says we pay more for used bikes even we buy any bikes offered more Chester triumph offered more but wouldn’t lower the price on the new 1200 r/s it’s about both parties feeling good about the deal not just you phill making a large profit I was sorry couldn’t do a deal as the sales guy was spot on and felt at ease talking to him

29 June 2026
Unprompted review
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Reply from Youlesmotorcycles

What I find ironic about this review is you basically threatened to leave a bad review whilst in store because we wouldn't give you the price you wanted for your machine. We actually offered you £8300 for your bike against the new bike at full retail so in effect a discount of £500. Like you say both parties need to feel happy with the deal but remember this. The price is forgotten when things go wrong. Nobody has ever said oh don't bother doing that under warranty you sold it me cheap in the first place! We did loose some deals around this period to we buy any bike. Guess why? They were owned by Superbike Factory MMMM let me think what happened to them!!! Within two weeks they were bust. They were actually stacking there funding loans up just trying to get cash in. I really hope you didn't get caught out with there demise. Yes we do need to make a profit to stay in business but I'm not being held to ransom by anyone. Its tantamount to blackmail. Being honest one has to question if your the type of person we want to deal with.

Rated 5 out of 5 stars

Amazing experience at Youles Motorcycles Blackburn

I recently purchased a motorcycle from Youles Motorcycles in Blackburn and couldn't be happier with the experience.

From the moment I walked through the door, Shaun made me feel genuinely welcome and looked after. He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. Nothing was too much trouble, and his customer service was outstanding throughout the entire process.

A nice touch was the steady supply of fresh coffee while I was there, which made the whole experience even more enjoyable and relaxed.

Buying a motorcycle can sometimes feel stressful, but Shaun made everything straightforward and hassle-free. I’m absolutely delighted with my new bike and would highly recommend Youles Motorcycles Blackburn to anyone looking for excellent service and a professional, welcoming atmosphere.

Thank you, Shaun, and the team at Youles Motorcycles!

19 June 2026
Unprompted review
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Reply from Youlesmotorcycles

Thanks for taking the time to leave such a great review!

We'll be sure to pass your comments on to Shaun. It's great to hear he made the whole process easy and welcoming from start to finish. We're glad you're happy with the new bike, and we hope you enjoy every mile!

Rated 5 out of 5 stars

Exemplary customer service from John at…

Exemplary customer service from John at the Manchester Shop when I had my Honda CBR600rr in for service. This is a really professional company that do a first class job both front of house and in the workshop. Communication was excellent from John who sorted out my recall work and updated my service records. The standard of work is excellent and I can tell me bike has been thoroughly checked over and inspected which is piece of mind, they even lubricated little areas of the bike that often get overlooked which really impressed me. I’ve been biking 25years but this dealer is the best I’ve used and the staff are to be commended particularly John who went the extra mile 10/10

17 June 2026
Unprompted review
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Reply from Youlesmotorcycles

Thanks for such an amazing review!

We'll make sure John sees your comments. It's great to hear the communication, attention to detail and standard of work stood out. We always aim to treat every bike as if it were our own, so it's brilliant to know that keeps coming across over the years.

Thanks again for trusting us with your CBR, and we look forward to seeing you again.

Rated 5 out of 5 stars

Great service from Youles.

Great service from Youles.
Just got my Vespa GTS Super delivered today.
Everything done over the phone with Shaun at the Blackburn shop, very helpful & really pleased with the service provided.

13 June 2026
Unprompted review
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Reply from Youlesmotorcycles

Thanks for the review!

Great to hear Shaun looked after you and made the whole process straightforward. We appreciate your business and hope you're enjoying the new Vespa.

Rated 5 out of 5 stars

Just purchased a Honda vision due to…

Just purchased a Honda vision due to having a bad knee and struggling to get on my RE at present as a result. Purchased from Youles Honda in Manchester and can only say first class service. Everything taken care of by the sales staff efficiantly. I would also like to give a special mention to the delivery driver ( I think Dave was his name from Egerton ) who went above and beyond the call of duty getting the bike to me in NE Lancs after being stuck in bank holiday traffic for 2hrs

22 May 2026
Unprompted review
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Reply from Youlesmotorcycles

Thanks for the fantastic review!

We're really pleased to hear the team looked after you, and we'll make sure Dave gets your kind words too. He'll be glad to know the extra effort was appreciated. We hope the Vision makes things a bit easier on the knee, and wish you many happy miles ahead.

Rated 5 out of 5 stars

Just purchased a CB650R Neo Sports Cafe…

Just purchased a CB650R Neo Sports Cafe motorcycle.
Very pleasant and friendly staff who were great from giving me a good P/X for my old bike, and preparing the new one for handover.
At handover David explained all the functions of the dash and paired the bike to my phone for me. Also demonstrated the e-clutch function.

Would I purchase another bike from here?

A big YES from me 😎😎😎

26 May 2026
Unprompted review
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Reply from Youlesmotorcycles

Thanks for the brilliant review!

Great to hear the team made the whole process easy, from the part exchange through to handover. We'll make sure David sees your comments too. Enjoy the CB650R, and we'll be ready when it's time for that next bike! 😎

Rated 5 out of 5 stars

Top class service

Just bought a year old Triumph from Youles Blackburn, dealt with Paul who was professional throughout and a pleasure to deal with. Excellent communication, always responded to mails and had the bike serviced, additional parts fitted and ready to go as promised. Also dealt with Anna in stores who was equally as professional and helpful, nothing being too much trouble for either of them.
Top class service from beginning to end, very highly recommended.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Buying a bike without seeing it and…

Buying a bike without seeing it and some 211 miles away from home was risky. However, the detailed video was amazing and put my mind at rest. Bike arrived, new MOT and serviced and was even better than the video. My thanks to Paul at Youles blackburn - top guy

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Visited Youles Blackburn this morning…

Visited Youles Blackburn this morning for my first service on the new bike. Fabulous customer service as always, they arranged a ride in ride out Saturday appointment for me due to work commitments. I made an enquiry about bar end mirrors for my bike whilst there, Andy was really helpful, had them in stock along with the bar end finishers, he quoted me a great price, and even managed to get them fitted for me before I left. 5* service all round which as always is the standard for the team at Blackburn. Thank you.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I have just bought a Vespa from Youles…

I have just bought a Vespa from Youles Motorcycles and am very happy with the scooter and the service I received from Youles. Jason was very helpful in keeping me well informed through the buying process and the delivery and ensured that the scooter was well prepared. I will definitely be looking to Youles when the time comes to buy my next bike.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I can highly recommend Youles Motorcycles

I can highly recommend Youles Motorcycles, Blackburn to anyone who may be looking to purchase a Triumph motorcycle or those who may require a service or MOT. I have purchased 3 motorcycles over the last few years, all of which I still own. The support provided by all staff, whether it be Sales, Service or Workshop Technicians has been first class at all times, and always delivered in a professional, personal and friendly manner. The whole team are a credit to the organisation. Thanks again to everyone at Blackburn.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Had a few bikes from Philip youles …

Had a few bikes from Philip youles suzuki and triumph Philip shoud be so proud of his staff from bike sales to the clothing team work shop team are all trained technicians anna is so clued up on helmets .she sold me a helmet which was a size smaller than all the helmets i have been using 😅 shows go to the professionals .would highly recommend youles for all your biking needs 5 stars all round .Good old fashioned service with modern technology

7 April 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars, and there’s a reason for it.

I dealt with Adam from start to finish and he was brilliant the whole way through. Took the time to properly talk me through the bike, what had been done to it, and kept me updated constantly on WhatsApp and calls, which made the whole process feel easy.

I had a few hiccups during the finance side, completely on me, but Adam still went above and beyond to help sort everything out and keep things moving.

For my first bike, I couldn’t have asked for a better experience. Genuinely sets a high bar and will be hard to beat going forward.

Would absolutely recommend Yuole’s Motorcycles, and I’d 100 percent go back to them again in the future.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Wow just purchased my new bike from the Blackburn showroom. The staff were very knowledgeable, the atmosphere was very friendly and helpful. These guys are on top of their game, excellent 6 month warranty on their used bikes and a lifetime engine warranty!

What a selection of bikes, absolutely loads of used bikes all different manufacturers, the Blackburn showroom has the franchises for Triumph, Suzuki, Vespa and Piaggio. The Manchester stores have the franchises for Triumph, Vespa, Piaggio and Honda. Thanks again guys!

21 March 2026
Unprompted review
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Reply from Youlesmotorcycles

Wow, thank you so much for such an amazing review! It genuinely means a lot. I’m really glad the team looked after you and that you found the right bike, sounds like you had a great experience all round.

Enjoy every minute on your new ride, and if you ever need anything at all, we’re always here to help. Ride safe and see you again soon!

Rated 5 out of 5 stars

Fantastic shop

Fantastic shop. The staff genuinely care about the customer. The lifetime value of a customer is of paramount importance to them. Loads of other bike shops go bust,Youles keeps going-this is not by accident!!. The last guy who wasn't pleased with his Norton needs to understand these bikes are brilliant,but hand built. This always brings a unique character to the machine. The header pipes were probably of different thickness,hence the difference in colouration. Just ride it and enjoy it! My next new bike will 100% be coming from these guys. Ride safe and have fun!

7 March 2026
Unprompted review
Youlesmotorcycles logo

Reply from Youlesmotorcycles

Thank you for such a brilliant review, it genuinely means a lot to the whole team here.

You’ve absolutely nailed it when it comes to hand-built bikes like Norton. A bit of individuality is all part of the character, and it’s one of the things that makes owning and riding them that bit more special.

We really appreciate you recognising the effort the team puts into looking after our customers. We’ve always believed that if you look after people properly, they’ll keep coming back, and thankfully that approach seems to have kept us going all these years!

And we’ll definitely remember that promise about your next bike… we’ll keep a spot in the showroom ready for you. Thanks again for the support, ride safe!

All the best
Youles Motorcycles.

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