Your Image On Canvas Reviews 

243
TrustScore 2.5 out of 5

2.5

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Rated 3 out of 5 stars

I ordered from Your Image On Canvas over two weeks ago, but my product hasn't arrived yet. Communication has been a challenge with no response to my emails and difficulty reaching them by phone. I pla... See more

Rated 5 out of 5 stars

I suddenly decided I wanted a large canvas of one of my floral images for my bedroom. I'd received a tempting discount offer by email & have used YIOC before, BUT..... it was 4 days before Xmas! :... See more

Rated 1 out of 5 stars

Having used yourimageoncanvas a few times in the past few years and always been happy, I ordered a canvas over a month ago for a birthday present. Hasnt turned up! Tried ringing the premium rate ph... See more

Rated 1 out of 5 stars

The canvases eventually turned up (albeit 6 weeks late!). Ended up having to rush about sorting other gifts for Christmas. Images where washed out & it has been impossible to contact them throughout... See more

Company details

  1. Photo printing service

Information provided by various external sources

Creating canvas prints from our customer's own photos to brighten up their homes and preserve their favourite memories and photography.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

243 reviews

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2.5

All reviews

(243)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service .

Ordered my canvas ,there was a problem due to size of picture , well sorted by Kim in customer service , delighted with result , from my own photo, will order more , many thanks .

23 February 2018
Unprompted review
Rated 5 out of 5 stars

Amazing canvases!

Amazing canvases!
Great quality (we used professional photos)
Arrived in 3 weeks, so a little slow but it was xmas and new year and they had a lot of orders because they had an amazing offer on.

Will buy again for sure

9 January 2018
Unprompted review
Rated 5 out of 5 stars

Would definitely reccomend!

Absolutely love my canvases they look great. Went for the 20x30 size too so nice and big. They are great quality and speedy delivery. Great customer service too, will definitely be using them again. Xx

3 December 2017
Unprompted review
Rated 5 out of 5 stars

Niece's Million $ Masterpiece......

My niece painted a picture when she was 4. It has been hanging in my parents house in a clip frame for the past 17 years.
I had the idea of turning it into a Canvas but wasn't sure how.

I got in touch with Kim in Musselburgh and she advised me what to do. Very helpful........

The canvas is fabulous! So much so, that I am going to order another one for myself!

Many thanks
Alison :-)

28 November 2017
Unprompted review
Rated 2 out of 5 stars

ordered 2 fanvasses

ordered 2 fanvasses, 1st one is perfect, 2nd - MY error, came back blurry...note to self: make sure photo is clear when ordered.

23 November 2017
Unprompted review
Rated 4 out of 5 stars

I initially placed an order with a …

I initially placed an order with a 10/10 quality image. Unfortunately the canvas received was dull of colour and exposure compared to the original. However, within days the company had reprinted my image on a new canvas in keeping with the original photograph and so I am happy to display it. I appreciate them swiftly dealing with this issue, restoring my faith in them. Thank you.

17 November 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Product and Service

I have used this company on several occasions and always been well pleased. On this last occasion I had difficulty sizing the image and Kim quickly resolved the issue. Production was swift and costs extremely good so all in all a very satisfied customer!

13 November 2017
Unprompted review
Rated 5 out of 5 stars

I purchased 4 canvasses which I'm …

I purchased 4 canvasses which I'm really delighted with. This company provides excellent customer service. Delivery charges are fair and the turnaround time from when the order was placed until I received the canvasses was really quick. I'm so happy with the product that I'm placing another order. Outstanding service all round.

10 November 2017
Unprompted review
Rated 3 out of 5 stars

Hoping things can improve!

My first ever experience, sadly there were some issues, but Kim did kindly get a reprint done for me, but after careful inspection, it never came close to the quality/standard of the first printed canvas (minus the raised problems).

Then the re-prints were very dark, luckily as some of the pictures uploaded were sort of lightish photos, I could accept these (minus 1 of them that I hope someone will enjoy as I couldn't bare to look at it and gave it away).
More upset about the reprint situation?

A few attempts to correct via reprints. Kim has been really fair at trying to iron out the issues, very good level of professional Customer Service and done what she could to help me.

The products are well packaged, but more care still needs to be taken on the attention to details before sending out, please start focusing on the raised points and trying to improve/fix these areas. Saves everyone upset and stresses. Not perfect experience, but I will give benefit of doubt.

I will think carefully if/when returning in coming future ...

10 October 2017
Unprompted review
Rated 5 out of 5 stars

Replacement sent

Unfortunately when I received the canvas it was not taut to the frame, I emailed photos of the canvas to Kim,who arranged a replacement immediately, no fuss no quibble, just good customer relations and service.

7 October 2017
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

My initial canvas arrived with a slight sag in it (probably happened during postage). I contacted Kim from Your Image on Canvas customer services and emailed her photos of the damage and she apologised and a reprint was sent to me 3 days later which was perfect...Excellent product and no quibble customer care policy.

14 August 2017
Unprompted review
Rated 5 out of 5 stars

TOP NOTCH, product & service

I received my picture on Saturday. I am absolutely delighted with it. The overall quality of the frame is excellent. My grand daughter looks amazing. (of course). The delivery was quicker than I expected and was packaged very well. I would highly recommend 'your image in canvas' and am currently choosing my next picture for sending..

14 August 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service and amazing quality

Fantastic service and amazing quality. Fast delivery. I ordered one last year and then two in the last month and I can honestly say they blow me away each time. I would 100% recommend this company. Keep up the good work guys.

1 August 2017
Unprompted review
Rated 5 out of 5 stars

Customer service is exceptional

I have used this company a few times. I've recently just ordered through them again and the photo I sent was a bit dark, so they emailed me for a better one of the image which I was able to do. The lady I was in correspondent with was called Kim and she was extremely helpful and polite, she was able to amend my order with the new image with no problems.
I would highly recommend using 'Your image on canvas' whenever anyone asks about needing a canvas :)

4 July 2017
Unprompted review
Rated 5 out of 5 stars

Amazing quality

I had a few canvas from here and they are amazing quality, I'm so happy with them. The picture stands out perfectly and looks great on these canvases, better than expected. I will be using again and can highly recommend. Thankyou

30 May 2017
Unprompted review
Rated 5 out of 5 stars

Happy customer.

Have bought several canvases and loved them. Had a problem with the last one. This was solved very promptly and pleasantly. Picture replaced within a few days. Great service and will keep using. Thank you. Would recommend this company. (Ps. The pack of sweets is a novelty.)

23 May 2017
Unprompted review
Rated 5 out of 5 stars

Outstanding service, very happy customer :0)

So today my 3rd order arrived!
Each order I've made in the last 18 months has exceeded my expectations!
So far only one set up on the wall but the rest will be going up in the week.
Can not thank you enough for your excellent, good value for money service!
☺️ HIGHLY RECOMMEND YOU☺️

10 May 2017
Unprompted review

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