Your NRG Reviews 5,078

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,649 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive and reasonable pricing, often finding it significantly cheaper than other suppliers, even during times of market instability. The delivery service is frequently highlighted as efficient and on time, with many appreciating the clear communication regarding delivery dates and the option for online ordering. Reviewers also commend the staff, especially the delivery drivers, for being friendly, helpful, professional, and efficient. The overall service, from ordering to delivery, is described as excellent, fuss-free, and easy to use, leading many to recommend and plan to use the company again. However, some customers reported issues with delivery scheduling, mentioning that oil sometimes arrived later than expected or that communication about exact delivery times was unclear, leading to missed deliveries. A few other people also felt that despite paying extra for faster delivery, the service was still delayed, and some experienced billing errors or incorrect charges.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the promptness and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, with many describing it as fabulous, great, and excellent... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and fair pricing, even... See more

Order

Clients share positive opinions on the ordering process, frequently highlighting its ease and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable. and competitive prices I like the payment structure i.e, take card payment details with order but cleared funds not taken until after delivery. Did not treat their customers new or ex... See more

Company replied

Rated 5 out of 5 stars

We ordered our first delivery from NRG online. We initially got a verbal quote,but by the time we wanted to order the office was closed. Hense why we ordered online, the price was even better (at... See more

Company replied

Rated 5 out of 5 stars

Great service from NRG Easy ordering online with choice of days on delivery and competative prices Kept me informed on delivery date Driver was very friendly and helpful Would definatly use aga... See more

Company replied

Rated 5 out of 5 stars

Heating oil ordered without fuss and also delivered sooner than expected. Price was reasonable too compared to other quotes obtained on the same day. Very good service, will use again.

Company replied


Company details

  1. #13 of 25 best companies in Fuel supplier

Written by the company

Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

An easy order process & transaction

An easy order process & transaction
Delivery driver was prompt and courteous.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Rated 5 out of 5 stars

Oil was delivered

Oil was delivered with zero interaction and receipt posted in my mailbox. Exactly what I am looking for in an oil delivery.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

Fabulous company to deal with from…

Fabulous company to deal with from start to finish.
Honest, reliable and the delivery driver was so efficient and polite. An all round positive experience.
Thank you YourNrg. We'll be back.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Rated 5 out of 5 stars

Very good.

Very good indeed.. the best of all the oil companies I’ve used thank you

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Rated 5 out of 5 stars

Very good and efficient

Very good and efficient. Thankyou.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
Thank you for your custom and feedback, we are pleased that you are happy with our service.

Rated 5 out of 5 stars

A very good reliable delivery

A very good reliable delivery, with a very nice delivery man.

12 May 2026
Your NRG logo

Reply from Your NRG

Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!

Rated 5 out of 5 stars

Excellent

Excellent, efficient service.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

Delivery on time and driver let s know…

Delivery on time and driver let s know the time approx when he was delivering. At the time the price was good.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are pleased that we were able to help you with your oil requirements. We are glad that you are happy with both our service and price. Thank you for leaving us a five-star review!

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly, great service

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

Excellent service and prices were…

Excellent service and prices were great. Thank you

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 4 out of 5 stars

Answered phone calls in a reasonable…

Answered phone calls in a reasonable time, very pleasant call centre staff, quoted for central heating oil fair price , and delivered in the time stated.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

Good communication

Good communication, best price at the time of ordering. Local company did the delivery.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Rated 5 out of 5 stars

Very easy to order and competitive…

Very easy to order and competitive price. Delivery when promised, driver cheerful and polite.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are pleased that we were able to help you with your oil requirements. We are glad that you are happy with both our service and price. Thank you for leaving us a five-star review!

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