Y'OUR Personalized Skincare Reviews 684

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in transforming skin, addressing various concerns like acne, dryness, and redness, and providing noticeable improvements in complexion and texture. Many people appreciate the personalized approach to skincare, finding the customized routines easy to follow and highly beneficial. The customer service and staff are frequently highlighted as exceptional, with consumers noting their responsiveness, helpfulness, and accommodating nature. However, some customers reported negative experiences, including products that caused skin irritation, burning, and peeling. A few individuals also expressed dissatisfaction with the company's refund policy and raised concerns about certain business practices.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often highlighting its effectiveness in... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the products,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as exceptional and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their kindness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers appreciate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Truly hands down above and beyond in customer service on top of having an incredible product. My daughter found this product 4 years ago for us. She is currently about to graduate from Esthetician s... See more

Rated 5 out of 5 stars

I've been using Y'OUR skincare for years now and am constantly amazed that more people don't know about this company. I often get asked about my skincare routine, which is really simple thanks to Y'OU... See more

Rated 5 out of 5 stars

If you're uncertain about which skincare routine to try, let me share my exciting discovery! Y’OUR has completely transformed my skin and brought back the confidence I thought I had lost after battlin... See more

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

684 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have struggled with acne since I was…

I have struggled with acne since I was a teenager. Nothing worked until I started using Y'our Skin. The products work and the customer service is top notch. If I ever had any problems, they were always quick to take care of it. And are super understanding. My only complaint is I wish the product was bigger or came more often but there are free refills.

21 August 2025
Rated 5 out of 5 stars

Very Pleased

I love my Y'OUR Skin care products. They leave my skin soft and smooth with just a few products. My products never feel greasy or caked on.
The price for these products is very reasonable.

21 August 2025
Rated 5 out of 5 stars

Great Personalized Experience

Y’our offers the best personalized skin care. It’s simple to reformulate based on your skin care needs- just send an email with your skin needs and they handle the rest! The customer service is phenomenal.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Love, love, love!

Great products and the customer service is excellent! Been using Y'our Skincare for a year and a half now. Really happy with how it works on my skin and appreciate how helpful they are when you reach out with questions. It's a simple process to follow (which is definitely my speed), but the results are still fantastic. Definitely recommend!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service!!!

I had an absolute amazing experience with Y’OUR customer support. I expressed my issue with the product I had and was treated with the best care ever. They worked to create a new treatment plan for me and just supported the stress I was experiencing. I am truly amazed at the support given and want to thank them so the amazing care.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

READ THIS IF YOU ARE ON THE FENCE!!! 😁

I came across Y'OUR products through a Google search for "best skincare for teen acne". I was looking for something to help my daughter who is 13 and struggling with hormonal acne. I looked at a few results, and was intrigued by Y'OUR because it customized the products to your needs. I ordered, even though I am not a fan of subscriptions. I figured I could cancel if need be. After ordering, I made the mistake of reading a few Reddit reviews and got spooked. I quickly canceled. To my surprise, I received a very helpful and understanding email, explaining the payment situation which I had misunderstood. We corresponded back and forth over a few days, and in the meantime, my daughter started using the products as directed. Her skin immediately started to calm down and look less red. Her pimples started to clear without her skin drying. It actually looks dewy and moisturized! The customer service representative I was emailing went above and beyond to cancel my subscription, while leaving the option to restart it with a discount. The subscription can be paused at any time, and you can request one refill for each product at no cost in the 3 months between shipments! They also offer many other perks! I am definitely starting up my subscription again! This company stands behind their products, has incredible customer service, and the products actually are amazing! I will be looking into their skincare for mature skin since my daughter's skin looks so beautiful! I can't thank Y'OUR enough, for giving my daughter her confidence back, and for giving me peace of mind! The products are worth every penny and do what they claim. I am super happy with everything about this company!!!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

This skincare really helped me out…

This skincare really helped me out during some treatments I was having. It is so gentle and nourishing. Handy tip with the cleanser- wash makeup off with an oil first.
Lovely skincare- would recommend:)

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Products

This company is very responsive and quick to help troubleshoot any problems or questions you may have. The products are wonderful and the customer service is one of the best I've experienced.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Love the products and customer care is…

Love the products and customer care is beyond excellent. Both my daughter (28) and I (64) have had great results and we each have our own challenges (mine, wrinkles AND acne; her’s, acne and dry skin). Highly recommended this company!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Be Prepared To Be Amazed

I stumbled upon Y'OUR when I was searching for an affordable skincare routine that didn't have a ridiculously complicated regime. They not only checked both of those boxes, they customize your products to ensure they're delivering exactly what you need. When I had a need arise to reach out to their customer support, they were truly world class! Love this company!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Y’our skincare is am amazing product…

Y’our skincare is am amazing product for me!
My friends have been telling me that my skin looks great. I’ve never had so many compliments on my skin.
I’m amazed that my skin looks so healthy.
As far as customer service for this company they have been awesome. I’ve contacted them twice and they resolved my issues promptly.
I love their products and their customer service.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Elevate Your Skin Journey

If you're uncertain about which skincare routine to try, let me share my exciting discovery! Y’OUR has completely transformed my skin and brought back the confidence I thought I had lost after battling acne. I've been a loyal customer since 2022, and I can confidently say that my skin has never looked better! I'm all in—100% approved!

31 May 2024
Unprompted review
Rated 5 out of 5 stars

My experience has been absolutely…

My experience has been absolutely great, my skin has cleared up tremendously using these products, I get so many compliments on my skin. What I love most is that any questions or concerns one have they are extremely responsive, with other companies your waiting days even weeks for a response. So I’m highly thankful for that!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Y’OUR has been…

My experience with Y’OUR has been absolutely wonderful. What their company stands for, their customer service, and, most importantly, their products have all been outstanding. I’ve dealt with acne my whole life and now at 34, I’m also dealing with fine lines and wrinkles. The Y’OUR products I use have targeted both of those concerns and I’ve seen noticeable results. So much so that after trying another company that my friend recommended and experiencing the worst acne and wrinkles I’ve ever had, I went back to Y’OUR immediately! They welcomed me back with open arms and were very accommodating, shipping me my order asap! Highly recommend!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND!!!…

I am absolutely happy with my personal skincare routine! I have been using Y’OUR for almost a year due to adult acne breakouts(which I really wanted to target) and they have gone down drastically!!! I am happy with the free refills and consultations they provide to upgrade my skincare routine as the seasons change. I TRULY do see a major impact on my skin and forever grateful!!

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Saved my dry skin!

I have been using y’our for a few months now and absolutely love it! My initial formula was not for me, but they immediately sent me a new sent with a revised formula and it’s amazing! My skin has never been softer or more hydrated which is something I’ve always had a problem with living in such a dry state. I also love their costumer service, when they sent me all new products it took maybe two days. I will definitely be a loyal customer moving forward!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Journey to healthier skin

As a women of age I was doing to many microdermabrasions. It made my skin dry and flaky. I started trying different over the counter skincare products but they made my break out and caused hyper pigmentation. I went to a dermatologist that Told me it was because of the acids that were in them was too strong. They suggested I use a skin care with gentle ingredients. I found Y'OUR skin care regiment. It was mild with natural ingredients. My skin was soothed but still dry. When I reached out to them they worked with me until we found what worked for my skin. Now my skin is healthy and moisturized and I won't use anything else.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Glowing skin.And he experience that was great it's my…

The experience that was great it's my only skin,after I have been using Y'OUR skin product.I can only say positive things about this amazing natural based product.My skin cleared up and it got more texture to it .Iam so happy right now.And it allowed to take test before you by product.Its really amazing experience.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had a issue with my membership. It was handled by exceptional customer service... My girlfriend says the product is wonderful a little goes a long way it didn't feel greasy at all. They will customize to your skin if you don't like your original plan

They will modify it also you earn free gifts with your membership...

29 November 2024

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