Y'OUR Personalized Skincare Reviews 684

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in transforming skin, addressing various concerns like acne, dryness, and redness, and providing noticeable improvements in complexion and texture. Many people appreciate the personalized approach to skincare, finding the customized routines easy to follow and highly beneficial. The customer service and staff are frequently highlighted as exceptional, with consumers noting their responsiveness, helpfulness, and accommodating nature. However, some customers reported negative experiences, including products that caused skin irritation, burning, and peeling. A few individuals also expressed dissatisfaction with the company's refund policy and raised concerns about certain business practices.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often highlighting its effectiveness in... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the products,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as exceptional and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their kindness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers appreciate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Truly hands down above and beyond in customer service on top of having an incredible product. My daughter found this product 4 years ago for us. She is currently about to graduate from Esthetician s... See more

Rated 5 out of 5 stars

I've been using Y'OUR skincare for years now and am constantly amazed that more people don't know about this company. I often get asked about my skincare routine, which is really simple thanks to Y'OU... See more

Rated 5 out of 5 stars

If you're uncertain about which skincare routine to try, let me share my exciting discovery! Y’OUR has completely transformed my skin and brought back the confidence I thought I had lost after battlin... See more

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

684 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Y’OUR has truly changed my life because…

Y’OUR has truly changed my life because this is the first brand that took everything I was struggling with when it comes to my completion and allowed my skin to go through a transformation that was beautiful. Their customer service is the friendliest I have ever experienced, any problem I’ve ever had was taken care of with a degree of ease I have never experienced. They have been instrumental in my life by transforming my skin into something j never thought possible. Their products are amazing and life changing I would only recommend Y’OUR to anyone because their life will get changed in a way unimaginable.

13 November 2024
Rated 5 out of 5 stars

I regularly use the 3-step skincare…

I regularly use the 3-step skincare routine and it helps keep my skin clean and moisturized reliably! I take it with me on all my trips because travel can be exhausting and it helps prevent breakouts.

12 November 2024
Rated 5 out of 5 stars

They have the best customer service…

They have the best customer service I've ever experienced. I'm in the marketing industry and they are doing something right. I was very well taken care of and if I had an issue I was heard and it got dealt with right away. Would highly recommend! Thank you!

12 November 2024
Rated 5 out of 5 stars

Love these products

Love these products, and it is cheaper than buying stuff at the store. they helped me figure out that stripping layers off my face with irritating chemicals was not necessary or even helpful. I use gentle moisturizing products now and my skin is better than ever. The only thing I use that's not theirs is a topical probiotic, I highly recommend this for acne. Y'our should try to incorporate that or add it as an option.

12 November 2024
Rated 5 out of 5 stars

The customer service team is amazing…

The customer service team is amazing and always there for you. The skin care products are specifically made for you and they work so good. I have terrible acne as an adult and this is one of the only products that has truly helped my skin.

12 August 2024
Rated 5 out of 5 stars

Amazing results!

Y'OUR skincare products are high quality and have made my skin more even than I thought possible. I love the face wash and moisturizers. I would highly recommend them to my family and friends.

6 November 2024
Rated 5 out of 5 stars

Great customer service

The customer service is always responsive and helpful. They always provide a solution; for example, I was experiencing some more blackheads than usual and asked for a regiment change. They sent me a free face mask cream to try out on the blackheads and instructions on using it. Although the product is a little expensive, it does work. I’ve been struggling with redness and blemishes since I was a teenager, and the regimen has cleared my skin and made it less sensitive to breaking out. Additionally, they are very considerate when providing additional products if you run out.

20 October 2024
Rated 5 out of 5 stars

Outstanding products and customer service!

The products contain the most up to date anti aging ingredients which tells me they know what they are doing. The customer service is outstanding! They will work with you to provide the products best suited to your specific needs. I love everything in my kit!

1 November 2024
Rated 5 out of 5 stars

Y’our is incredible

Y’our is incredible! I know nothing about skincare products, but I need a way to take care of my skin. Enter: Y’our. Instead of having to do endless research and sink $100’s (if not $1000s) into sampling skincare products, I took a short quiz with Y’our and got a personalized skincare routine in minutes. I was skeptical at first, but after a few months using Y’our, my skin was clearer than it ever had been since puberty! I was having some issues with oiliness, and Y’our adjusted my regimen and sent new products immediately. The customer service team has been top notch, and the pricing model is extremely fair. A four-product regimen from other skincare brands would cost significantly more. Plus, you wouldn’t get the guarantee of effectiveness. I couldn’t be happier with Y’our! Thanks for an amazing experience.

15 September 2024

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