Your Ticket Genie  Reviews 

353
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the friendly, highly knowledgeable staff who readily answer any questions and guide visitors through every step. Reviewers appreciate the constant communication and support provided throughout the entire planning phase. Consumers are also extremely impressed by the unbeatable prices and the exceptionally smooth booking process, which makes travel arrangements completely stress-free. Many people note that park tickets arrive promptly via email and that everything works perfectly when accessing attractions during their holidays. Travelers state they will gladly use these reliable services again for future family trips.

What people talk about most

Price

Consumers find price to be remarkably satisfying, frequently highlighting that these are consistently the... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for providing quick,... See more

Staff

Clients share satisfaction regarding the staff, frequently highlighting their incredible helpfulness and... See more

Booking process

Users describe positive interactions with booking process, highlighting how simple, quick, and completely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from yourticketgenie. We are repeat customers having used them 2 years in a row. We wouldn’t use anyone else now. The price can’t be beaten. Amazing customer service from the te... See more

Company replied

Rated 5 out of 5 stars

Guys at Ticket Genie were great. I used them for Disney World tickets aswell as Discovery Cove, sea world and Aquatica on our resent holiday in Florida. Cheapest tickets I could fine delivered fast wi... See more

Company replied

Rated 5 out of 5 stars

Your ticket genie is without a doubt the best ticket company out there, I don't know why anyone goes anywhere else! Their prices are incredible, their staff are friendly, helpful, and knowledgable too... See more

Company replied

Rated 5 out of 5 stars

The best value Universal Orlando tickets I could find. (And I researched a lot) Good communication and the system worked well. Tickets added to Universal app with ease 2 weeks before our holiday. Very... See more

Company replied


Company details

  1. #17 of 204 best companies in Travel agent

Written by the company

We are an Attraction Tickets Selling Company. We sell tickets for World Wide Theme Parks, Water Parks, Tourist Attractions and Excursions. We are adding new products every day to our portfolio. Now we have added, Hotels, Villas, Car Hire and Transfers to our growing list of products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

353 reviews

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Asks customers to review

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5.0

All reviews

(353)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent , very quick and very helpful. 10/10

8 January 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your support!

Rated 5 out of 5 stars

Great experience

Really easy to buy. Best price. Very quick to reply to questions. So easy to pick up tickets at hotel.

19 December 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you for your review, your support means a lot to us!

Rated 5 out of 5 stars

Great experience throughout

Great experience throughout. Communication was fantastic, easy and quick to get in touch with if needed. I also paid too much for my tickets, which I didn't realise, but I was quickly told of this and refunded the difference straight away.

12 October 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you for your support, we are glad you had a great experience!

Rated 5 out of 5 stars

Excellent company

Excellent company - very efficient and tickets arrived very promptly

14 November 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you for your kind words!

Rated 5 out of 5 stars

Great experience

Great experience. Initially skeptical to use them as the prices for universal tickets were markedly cheaper. Collected tickets directly from universal. Very easy and straightforward to use.

20 October 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you for taking the chance in supporting our business, we really appreciate your support!

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Cheapest ticket options we could find, and the process to activate the tickets was really clearly described and easy to follow. Would recommend, and will use again.

29 November 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you for your review, your support means the world to us!

Rated 5 out of 5 stars

Competitive price and very easy to turn…

Competitive price and very easy to turn the voucher into tickets at Volcano Bay in our case . Communication was great and we won't hesitate to use Your Ticket Genie again.

8 November 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you for your kind review, we are glad we were able to provide you with excellent service!

Rated 5 out of 5 stars

Fab experience booking with ticket…

Fab experience booking with ticket genie for our Florida tickets. Very quick responses to any emails/retrieving tickets and double checking names. Also very competitive pricing I checked thoroughly and they were the cheapest. Thanks guys x

14 January 2026
Unprompted review
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Reply from Your Ticket Genie

Hi Hannah, Thank you for your review, we truly appreciate your support!

Rated 5 out of 5 stars

Used your Ticket Genie in October 2025…

Used your Ticket Genie in October 2025 to book Disney tickets, Universal tickets and Sea world. Replied to all emails promptly. Easy to redeem tickets. Would definitely use again

16 October 2025
Unprompted review
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Reply from Your Ticket Genie

Thanks for your review Owen, we look forward to helping you book your future trips!

Rated 5 out of 5 stars

We travelled as a party of 8 to…

We travelled as a party of 8 to Orlando. We had never heard of this company before but we took a chance given the favourable reviews! We were so pleased we did! Excellent communication Excellent instructions and so easy to pick up tickets. We will definitely recommend and indeed use again. Thank you for helping make our trip magical !

25 October 2025
Unprompted review
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Reply from Your Ticket Genie

Hi Mo, thank you for your great feedback, we are so pleased to hear you had an amazing trip, thank you for booking with us :)

Rated 5 out of 5 stars

Great Service

Booked our 14 day universal Orlando tickets a week before we were due to arrive and ticket genie was the cheapest website and their service is amazing!

15 October 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you for your kind review, we're glad we were able to get you an amazing price!

Rated 5 out of 5 stars

Amazing prices but not too good to be true!

I looked around for months before booking our Universal tickets - The 14 day passes were £486 each with universal directly and only about £20 cheaper with the other big names (attraction/florida tix etc). I came across TicketGenie on facebook and had a look - they were £100 cheaper per person. Dubious, I called their number and spoke with Tracy who owns the company and she explained the whole process to me, and I made the leap and bought the tickets from her.
We’re at universal as I type this, ticket collection was easy, everything was exactly as promised - amazing.
Thank you Tracy and ticketgenie, 100% recommend.

12 January 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your kind feedback! We’re delighted to hear you had a great experience and hope you enjoyed your holiday. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Fantastic company

Fantastic company, definitely the most competitive pricing wise, amazing customer service, got back to me immediately and sorted my issue, the issue was my own doing nothing to do with a anything they had done, despite that they were brilliant. Cannot recommend highly enough

29 December 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you for your kind review, your support means the world to us!

Rated 5 out of 5 stars

Really easy to use website and had the…

Really easy to use website and had the best prices I had seen. When I did use customer services they were fantastic and I would definitely recommend and use again

27 November 2025
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Reply from Your Ticket Genie

Thank you for your review, we hope you have an amazing holiday!

Rated 5 out of 5 stars

Cracking Service

Great information and assistance from staff with smashing prices

26 November 2025
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Reply from Your Ticket Genie

Thank your for your review, we truly appreciate your support!

Rated 5 out of 5 stars

Great company!

Previously bought tickets from this company and no problems at all. They quick to answer any questions I had and really went above and beyond. Second time booking with them due to great experience and great prices!

25 November 2025
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Reply from Your Ticket Genie

Hi Vikki, thank you for your review. We truly appreciate your feedback!

Rated 5 out of 5 stars

Really good service so far

Really good service so far. I've booked disney event tickets for may 2026 and have already recieved the tickets and have them in my google wallet. I will be booking my universal tickets with them next because the price is better than anywhere else.

3 November 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you for your review, we hope you have an amazing holiday next year!

Rated 5 out of 5 stars

Florida Universal Tickets

Such an easy way to get tickets for Florida. So easy collecting tickets from the kiosks. Great value for money certainly the cheapest I have found. Very helpful staff.

24 October 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you for your kind review, your support means the world to us!

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