Very disappointing customer service. My package was marked as delivered, but I never received it. The most frustrating part was trying to contact Zalando. It was extremely difficult to find a way to r... See more
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Unreliable, unreachable after payment i received sending confirmation, the trackingnumber they provided dir not exist. Late response to my email and when they answered the answer was not relevant, i j... See more
I have returned three orders with the QR codes they provide. It's been a month and I still did not get any refund. When I contact customer support they ask me for tracking numbers that they provided t... See more
⭐☆☆☆☆ (1 Star) Absolutely appalling customer service. It has been more than three weeks since I returned my item, and I still haven’t received my refund. Instead of processing a straightforw... See more
1.3
Bad
5k reviews
No history of asking for reviews
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FANTASTIC
FANTASTIC!
Never had a problem with them and ordered many times over past couple of years.
Great items, amazing deals and the quality is higher than any physical shops around you.
Refunds are made very easy for customers, the courrier picks it up the next day for no additional fee, just amazing! They are very quick to refund your money too, I’m very happy with this site!
5 November 2018
Unprompted review
The problem with Zalando is the courier…
The problem with Zalando is the courier they use: Celeritas. They don't care about the customer satisfaction.
8 May 2018
Unprompted review
FRUSTRATED AND DISAPPOINTED!!!!!
I PLACED 2 ORDERS, ONE WAS TO BE DELIVERED BEFORE XMASS AND THE OTHER JUST AFTER XMASS,NONE HAS BEEN DELIVERED TO DATE! I AM IN SPAIN AND ALL CUSTOMER SERVICE SEEM TO DO IS GIVE ME A DISCOUNT VOUCHER AND TELL ME THEY WILL CONTACT PUNTO CELERITAS BUT NO ONE HAS GOTTEN BACK TO ME.THIS IS THE FIRST TIME USING ZALANDO THAT I HAVENT RECEIVED MY PACKAGE WITHIN 5 DAYS OF ORDERING IT.I AM HIGHLY DISAPPOINTED AND SO FREAKIN FRUSTRATED!PREVIOUSLY THEY USED A DIFFERENT COMPANY TO DELIVER AND I NEVER HAD A PROBLEM WITH ENVIALIA,NOW IM JUST FREAKIN FRUSTRATED!
4 January 2018
Unprompted review
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